CarShield（carshield.com）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 201 条用户评价，属于金钱与保险分类，口碑一般。22% 的评价为 1 星，差评比例偏高；商家回复了 82% 的差评。数据最后更新于 2026-08-10。
我不喜欢我的问题没有得到解决。
Denise, we appreciate you taking the time to leave a review and understand your concerns. We'd like the opportunity to better understand what happened and focus on finding a solution. Please contact Customer Service at 1-800-587-4162 so we can review your concerns, discuss your experience, and answer any questions you may have.
That's exactly how it should be! Thank you for the great feedback. If you ever need us, we're just a call away.
太棒了。我很感激。谢谢
Minette, we're so happy to hear this! We appreciate your kind words and are here anytime you need us.
不要和他们说话。我两年前和他们谈过，他们仍然不会停止打电话和发送东西。这是一个骗局！
我强烈不推荐汽车防护罩。即使他们名单上经过认证的首选供应商证明我们的变速箱没有任何问题，因为我说汽车在前一周（等待期）似乎在振动，他们拒绝承保我们的任何索赔。许多汽车公司告诉我，他们不与 Carshield 合作，因为他们经常拆散索赔，不涵盖整个事情。我不想相信，但亲身经历过。哦，当他们说会打电话给我们时，他们一次也没有打电话给我们。如果没有一位出色的店员向我通报他与 Carshield 的通讯情况，我永远不会知道发生了什么。再次强调，我不推荐这家公司。
We appreciate the opportunity to address the concerns you've raised. We know this wasn't the outcome you expected, especially after having the vehicle inspected. Based on the information provided during the claim review, including the service records and reported concerns, the failure was determined to have begun before the contract became eligible for coverage. The contract does not provide coverage for breakdowns that begin before the purchase date or during the waiting period. If you still have questions about the decision, please contact Customer Service at 1-800-587-4162. Our team can walk through the claim with you and help clarify how the decision was reached.
Teresa, your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!
不要使用这家公司！除非你能看到未来，否则不要使用这些人。 Carshield 很乐意收您的钱而不是维修车辆。当我需要对空调进行维修时，他们拒绝了我的索赔，因为我在车上添加了氟利昂，因为空调开始吹得比应有的温度更高。因为我没有水晶球，而且我的车刚刚过了保修期，所以我的索赔被拒绝了。然而，就在我对汽车提出索赔的同一天，我接到一个电话，询问我的家庭保险承保范围。这位好心的女士尝试了 3 次让我报名。当我打电话取消汽车保险时，他们很快就取消了，也没有试图说服我放弃。他们应该感到羞耻。不要使用这家公司！非常感谢冰T！！！
Thank you for taking the time to share your concerns, Jeremy. We understand this was a disappointing outcome. After reviewing your claim, we found the service records documented the air conditioning concern before your contract became effective. The records show that refrigerant was added at that time, but no repair was completed, so the condition was determined to be pre-existing and not eligible for coverage under the contract. If you still have questions about the claim or would like to talk through the decision, please give us a call at 1-800-587-4162. We're here to help explain the claim and answer any questions you may have.
我的联系人是里弗斯·布洛克。在修理我的卡车时，他们给了我一辆漂亮的新卡车供我使用。他们做得很好，修理我的卡车运行得很好，并且会在我的卡车需要帮助时返回。很棒的经销商。非常满意的客户。
Joel, we're so glad your repair went smoothly and that your truck is running great again. Thank you for sharing your experience, and if you ever need us again, don't hesitate to reach out.
我不知道有多少次我跟客服说不行，就取消合同吧。我不再需要它，因为我买了一辆 2026 年新车。
花了很长时间。不确定是你还是经销商。我想要更多更新，我不知道发生了什么。感谢您的帮助。
我自 2013 年以来一直使用 Car Shield，他们总是让我的车修理变得很容易
我的客户服务代表非常友好、耐心且知识渊博。她回答了我所有的疑虑和问题。她把我当作尊贵的客户。她是 CarShield 的资产。
Tracie, knowing you felt valued as a customer means a lot to us! It's wonderful to hear all of your questions were answered with care. If there's ever anything else you need, don't hesitate to reach out.
当我成为会员时，我被告知您只需支付 100 美元的免赔额，在我的第一次索赔中您要我支付 320 美元，但我没有。我想要我投入你们公司的所有钱，但我没有被告知全部真相，所以我想要我为虚假广告支付的所有钱我不会告诉人们尝试收银员，因为他们不诚实
Robert, we understand why you had questions about the repair costs, and we appreciate you sharing your concerns. After reviewing your claim, we found there was a difference between the repair facility's labor charges and the labor times from a nationally recognized labor guide, which affected the final repair amount. Please give us a call at 1-800-587-4162 so we can go over your claim, explain how the repair costs were calculated, and answer any questions you may have. We want to make sure you have a clear understanding of your coverage and claim.
周五我与一位年轻女士交谈时谈到了我的帐户并更新了我的信用卡，她非常乐于助人，对整个帐户信息非常了解且非常友好。
We love hearing feedback like this, Steve! It's great to know your account update was handled with such friendly and knowledgeable service. If you ever need anything else, don't hesitate to reach out.
我在 7 月 30 日取消了合同，但车盾在 8 月 3 日仍然从我的银行账户中扣款，我想要退款！
Maria, we apologize for the inconvenience and frustration this has caused. After reviewing your account, we found that the payment was processed in error. We can also confirm that the payment is currently being authorized for a refund. If you have any questions or would like to discuss your account further, please give us a call at 1-800-587-4162. We're happy to review everything with you.
这些人都是骗人的！我于 7 月 3 日购买了保单，并试图在 8 月 3 日取消。他们不会退还我的钱，因为他们说这是 7 月的额外一天。请记住，第二天是周日，他们关门了。但如果他们真的按照 30 天的期限，他们会尝试在 2 日午夜（星期六）——真正的“第 30 日”——起草付款。然而他们直到3日午夜才起草。感谢上帝，我冻结了我的卡，因为他们会偷更多的钱！我不会向任何人推荐这家公司！！！他们是掠夺者，而消费者是猎物！
我拥有汽车防护罩多年，从未提出索赔！直到我的车需要一个执行器 2 个，而我的合同上写着执行器，所以我们就说花了 6000 美元为我的车修复了其他东西，包括车窗电机！我的合同上也是如此，所以他们的措辞有所不同，这样他们就不必付款！还有出租！汽车防护罩就是个笑话！！！我会继续发表差评，直到人们明白为止！
他们有很棒的客户服务人员，很友善，做了出色的工作，解释了我合同中的所有内容，甚至包括租金，爱死他们了，我母亲也开着凯迪拉克，给了他们很好的推荐
Chandra, what a wonderful compliment! It's great to hear everything was explained clearly and that your mother's recommendation led you to CarShield. If you ever need anything, don't hesitate to reach out.
优质的客户服务始终如一。当一个人在经历困难时期时，当代表能够强调并表现出同情心时，这是一种解脱。我非常感谢该代表消除了我的疑虑并帮助解决了我的情况。
Nancy, comments like yours mean so much to us! Knowing our representative was able to ease your concerns during a difficult time is one of the best compliments we could receive. If there's ever anything else you need, please don't hesitate to reach out.
不得不更改卡号，一切都很顺利！
Lois, thank you so much for your review! If you ever need anything at all, just give us a call. We’re always happy to help.
共 201 条符合条件的评价