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金钱与保险

CarShield

201 条评价

3.8201 条评价
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关于 CarShield

数据更新
网站
carshield.com
分类
金钱与保险
所在地
United States · St. Peters
状态
待认证
近 12 个月
201 条评价
差评回复率
82%(45/55 条)
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CarShield靠谱吗?

CarShield(carshield.com)在 OK.one 的综合评分为 3.8 分(满分 5 分),基于本站收录的 201 条用户评价,属于金钱与保险分类,口碑一般。22% 的评价为 1 星,差评比例偏高;商家回复了 82% 的差评。数据最后更新于 2026-08-10。

用户怎么说

Bradley美国 · 写过 3 条评价 · 已认证 · 体验于 2026-07-31 ·

代理对我的情况非常了解……

代理非常了解我想做什么。

CarShield 回复2026-08-03

Your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!

B
BGM美国 · 写过 3 条评价 · 体验于 2026-07-10 ·

只是有一个关于

只是有一个关于 许多关于我的报道的电子邮件 她解释说他们是销售报道电子邮件并忽略

CarShield 回复2026-08-03

Thank you for your review! We're glad we could answer your question and provide the clarification you needed. If anything else comes up, don't hesitate to reach out.

c
customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-08-01 ·

客户服务米歇尔解释说……

客户服务米歇尔解释说网站有问题,解释了如何修复我的应用程序。布兰登的信息非常丰富,客户服务也很棒。

CarShield 回复2026-08-03

Thank you for your review! We’re pleased to know our Customer Service provided the support you were looking for. If there’s anything else you need, we’re just a call away.

c
customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-16 ·

看起来很有组织性

CarShield 回复2026-08-03

It's wonderful to hear everything went so smoothly. Thank you for your kind words. If you ever need us, don't hesitate to reach out.

A
Aurora Delgado美国 · 写过 3 条评价 · 已认证 · 体验于 2026-07-23 ·

CS 和服务店。

CarShield 回复2026-08-03

Aurora, thank you for your review! If there's ever anything else you need, please don't hesitate to reach out.

J
Jacob Kaply美国 · 写过 1 条评价 · 体验于 2026-07-31 ·

不诚实的蛇

调节员想要一段交流染料泄漏测试的视频。视频第二天发送。 Carshield随后声称零件出现腐蚀,需要更换。有一些污垢和盐,但没有腐蚀。商店与他们进行了斗争,并发送了一段清洁零件的视频。他们花了一周的时间来审查证据。提交无腐蚀证据后几天我就收到了租金。在等待了一周的租金后,他们告诉我,他们不会再承担更多的租赁时间,并声称这是商店的错,尽管商店正在等待 Carshield 来承担维修的重要部分。我还发现你无法联系 Carshield,他们有第三方代表为他们负责。我猜蛇不想为自己的不诚实行为负责。我不建议Carshield,除非你有一辆额外的车,因为他们在漫长的艰苦过程中不可避免地会限制租金,让你没有车。他们的回复时间也很长,所以我希望你有时间。另外,他们只全面覆盖他们能找到的最便宜的售后零件,然后将它们发送到商店。

CarShield 回复2026-08-03

Jacob, we appreciate you taking the time to share your experience. We'd like to provide some additional information regarding your claim. Based on the claim review, the requested repair included corrosion-related damage, which is listed as an exclusion under the terms of your contract. We do see that authorization was provided for the covered portion of the repair, while the corrosion-related portion was not eligible for coverage. The administrator responsible for handling claims is identified in your contract. If you'd like to discuss your claim, your rental benefits, or have any questions about the coverage decision, please give us a call at 1-800-587-4162. We'd be happy to review everything with you.

D
Debbie Bettencourt美国 · 写过 1 条评价 · 体验于 2026-06-01 ·

可怕

看来他们的目标是否认任何说法。他们很难合作,我们地区没有服务部门愿意与他们合作。

A
Alex美国 · 写过 16 条评价 · 体验于 2026-07-27 ·

《车盾喧嚣》

我 4 个月前从 Car Shield 购买了汽车保修计划,保单是按月计算的。 我于 2026 年 7 月 27 日提交了第一份索赔,原因是水泵泄漏和热交换真空管线泄漏,根据我的合同,这些索赔应该在减去我的 500 美元免赔额后得到赔偿;总估价为 1,672.00 美元。 我的机械师向 Car Shield 提交了估价,大约一个小时后,我的机械师打电话说 Car Shield 拒绝了索赔,并将给我打电话进一步讨论...从未收到电话、电子邮件、短信...什么都没有? 结果,当天晚些时候,我打电话给 Car Shield 询问索赔情况,他们的客户服务代表试图找借口解释为什么我从未收到有关我的索赔的正式回复;她可能是我很长一段时间遇到的最粗鲁的代表......在她完成她的封面故事后,我要求取消保单,她坚持拒绝我的请求,直到我要求主管。 当她意识到我真的想取消合同时……她终于答应了。 迄今为止,我尚未收到 Car Shield 关于我被拒绝的索赔的任何正式通信;没有解释电子邮件、短信,也没有打电话...“糟糕的服务...运行”

CarShield 回复2026-08-04

Thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations. After reviewing your claim, we found that the amount eligible for coverage was less than your contract deductible, which is why no contract payment was due. We also apologize for the lack of communication regarding your claim. The claim decision had been made only a short time before you contacted us, and our follow up call had not yet been completed. If you have any remaining questions about your claim or your experience, please give us a call at 1-800-587-4162. We can review the claim details with you and answer any questions you may have.

c
customer美国 · 写过 2 条评价 · 体验于 2026-07-13 ·

CarShield 最初并不想……

CarShield 最初不想帮助我修理我的车,因为完成这项工作需要额外的时间,但我能够与上级的人交谈,他非常友善并帮助了我。他能够与我合作,以获得修理我的汽车所需的额外时间。我曾拒绝,但 CarShield 能够解决我的问题。谢谢。

CarShield 回复2026-08-03

Thank you for taking the time to share your experience. We apologize for any confusion or frustration during the claims process, and we're glad we were able to work with you to help get your repair completed. We appreciate your feedback, and if you ever have any questions or need anything in the future, don't hesitate to reach out.

K
Kris Timm美国 · 写过 2 条评价 · 体验于 2026-08-01 ·

作为一名汽车技术人员

作为一名汽车技术人员,我与很多延长保修公司打交道。他们已经做好了最坏的打算。他们总是试图躲避修理。目前,我有一个人正在捆绑一个摊位,他们坚持要送自己的零件。 当然,他们发送了错误的部分。 他们的典型。 他们没有提出赔偿我们在与英国广播公司打交道时损失的时间。 他们不支付某些维修的全部书本时间。 如果“他们认为自己还不够糟糕”,他们就会拒绝泄密。 每当他们搞砸我们时,我就会开始在社交媒体上猛烈抨击他们。 不会推荐。

J
James Emery美国 · 写过 4 条评价 · 已认证 · 体验于 2026-07-24 ·

我靠固定收入生活,他们……

我靠固定收入生活,他们降低了我的利率,而在我丈夫去世后他们就不必这样做了。他们总是很友好。我们与 CarShield 合作已经很长时间了。 非常专业。

CarShield 回复2026-08-03

James, thank you for being such a longtime CarShield customer. It means a lot to know our team has been able to support you over the years. If there's ever anything else you need, please don't hesitate to reach out.

L
Lewis Lockett美国 · 写过 3 条评价 · 已认证 · 体验于 2026-07-20 ·

保费挽救了取消……

通过高级折扣节省了取消!耶!

CarShield 回复2026-08-03

Lewis, that's great to hear! We're glad we could find a solution that worked for you. If you ever need anything else, please don't hesitate to reach out.

L
Louis Costanza美国 · 写过 4 条评价 · 已认证 · 体验于 2026-07-29 ·

小姐姐回答了我所有的问题...

年轻的女士回答了我所有的问题并且非常有礼貌

CarShield 回复2026-07-31

Thank you for your review, Louis! We’re pleased to know our Customer Service provided the support you were looking for. If you have any other questions, don't hesitate to give us a call.

A
Annmarie美国 · 写过 3 条评价 · 已认证 · 体验于 2026-07-29 ·

当你需要的时候他们就在那里

好吧,虽然我从来没有使用过他们的维修服务,但仅通过与客户代表的对话就非常有帮助且知识渊博,他们回答了我所有的问题和疑虑,谢谢 Carshield,

CarShield 回复2026-07-31

Annmarie, it's great to know our team was able to answer your questions and help you feel confident in your coverage. Thank you for choosing CarShield, and if you ever need us, we're just a phone call away!

C
Carlos Perry美国 · 写过 3 条评价 · 体验于 2026-07-08 ·

服务

良好的客户服务,良好的电话代表,以及收费维修服务。 谢谢

CarShield 回复2026-07-31

Thank you for taking the time to leave us a review, Carlos! We're so glad to hear you were happy with the service you received. If there's ever anything else we can do for you, please don't hesitate to reach out.

R
Rita Kane美国 · 写过 1 条评价 · 体验于 2026-07-29 ·

过程非常艰难。

我打了好几个电话才解决了把车转让给我的问题,车牌上一直有我的名字。 我已经提交了所有需要的文件,但最后一次通话却花了 1 个多小时。 问题终于解决了,但过程很糟糕

CarShield 回复2026-07-31

Rita, we appreciate you sharing your experience and apologize for the frustration you encountered during the transfer process. Feedback like yours is important because it helps us identify opportunities to improve our processes. We're glad the issue was ultimately resolved, and if there's anything else you'd like us to review, please contact Customer Service at 1-800-587-4162.

M
Motivated Verified Member美国 · 写过 2 条评价 · 已认证 · 体验于 2026-07-23 ·

我被视为一个人而不是一个数字👍

CarShield 回复2026-07-31

There's nothing better than knowing you felt valued throughout your experience! Thank you for your kind words, and if you ever need anything, we're just a phone call away.

I
Irma Reina美国 · 写过 1 条评价 · 已认证 · 体验于 2026-06-02 ·

很棒的客户服务

CarShield 回复2026-08-03

Irma, we love hearing feedback like this! Thank you for taking the time to leave a review. If you ever need us, we're here to help.

R
Rick Stafne美国 · 写过 3 条评价 · 体验于 2026-07-29 ·

我的车上有多年的汽车防护罩

我的车上有汽车防护罩很多年了。我最终需要用它来解决引擎问题。 我打电话给汽车盾列出的车库,他们都告诉我同样的事情。 汽车盾会派出一名理算员,如果他们批准索赔,该过程将需要很长时间。 批准维修的糟糕方式会让我付出很大的代价。 我把车卖了,亏了五千块钱

CarShield 回复2026-08-04

Rick, we're concerned to read about the experience you've described and appreciate you bringing your concerns to our attention. Unfortunately, we were unable to locate an account with the information provided in your review. If you're willing, please reply with your contract number or contact Customer Service at 1-800-587-4162 so we can review your claim and better understand the concerns you've shared.

W
Walter Harrington美国 · 写过 1 条评价 · 体验于 2026-07-08 ·

专业的

CarShield 回复2026-08-03

Walter, thank you for the great review! We're happy to hear you had a positive experience. We’re just a call away if you need anything down the road.