CarShield

Eric, it's great to hear everything has been easy, from updating your account to getting your repair requests taken care of. Thank you for your kind words. If you ever need anything down the road, we're just a phone call away.

Mrs. Lewis, it's great to hear everything worked out! We're glad our representative was able to help. If you ever need anything, don't hesitate to reach out.

Thank you for sharing your positive experience, Lee! We are delighted to hear that our counselor was so helpful and knowledgeable in assisting you with your questions. Please let us know if we can assist you with anything else.

Lindsey, this kind of feedback means so much to our team and motivates us to keep delivering great service! If you need anything at all, we’d be happy to hear from you.

That's great to hear! We're happy we could make updating your information quick and easy. If you ever need anything, don't hesitate to reach out.

Sandra, thank you for bringing this to our attention. Providing respectful, professional customer service is important to us, and we'd like the opportunity to review what happened. We were unable to locate an account with the information provided, so please reply with your contract number or contact Customer Service at 1-800-587-4162 so we can look into your concerns.

Your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!

That's wonderful to hear, Nelson! If you ever have any questions about your coverage, we're always happy to help.

Barbara, it's great to hear you got the answers you needed with confidence. Thank you for your kind words, and if you ever have any other questions, we're here for you!

Constance, we understand why you had questions about your repair costs. Repair facilities may provide estimates that differ from the amount approved for covered repairs under the contract. In this case, the covered repair amount was calculated at approximately $800, which was less than your contract deductible, so no payment was due. If you'd like to discuss the claim or how the repair amount was determined, please give us a call at 1-800-587-4162. We'd be happy to answer your questions.

Ricky, we understand this was not the outcome you were expecting, and we'd like to provide some additional information. Based on the claim review, the original cause of failure, the engine oil pump, was determined to be a covered component. However, the engine damage was found to be the result of continued operation after low oil pressure occurred, which is not eligible for coverage under the contract. A credit is being issued toward the covered repair. If you'd like to discuss the claim decision or have any questions, please give us a call at 1-800-587-4162. We'd be happy to walk through the claim with you.

Molly, we’re sorry to hear that your cancellation experience was frustrating. Because our accounts are serviced by phone, we do not currently offer an online cancellation option. Cancellations must be completed over the phone so we can properly verify the account, address any remaining details, and provide the required cancellation disclosure confirming that the coverage has been ended. To make our team as accessible as possible, Customer Service is available Monday through Friday from 7:00 a.m. to 7:00 p.m. Central Time and Saturdays from 8:00 a.m. to 3:00 p.m. Central Time. We also apologize if the information reviewed during the call felt repetitive after receiving it by email. Our representatives are required to explain certain details verbally to ensure the cancellation and account terms are clearly communicated. When the coverage was established, it was explained that the contract was refundable during the first 30 days. After that period, the coverage operates on a pay-as-you-go basis. However, since you ultimately did not purchase the vehicle, we will make a one-time exception and process a refund on the account. We hope this helps resolve the matter, and we apologize again for the inconvenience you experienced.

Thank you so much for taking the time to leave a review! We’re happy to hear you had a positive experience with our customer service team. If there’s ever anything more we can help with, please don’t hesitate to reach out.

We’re delighted to know everything went smoothly for you! Thank you for leaving a review. If you need further assistance, we’re here to help.

We appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!

Thanks so much for your review, Jamie! We’re always just a phone call away if you need anything.

Wow, what an incredible compliment! Thank you for your loyalty over the years and for trusting us to help protect your family's vehicles. If you ever need anything, we're always here to help.

Sal, this kind of feedback means so much to our team and motivates us to keep delivering great service! If you need anything at all, we’d be happy to hear from you.

Tony, we know this has been a difficult experience, and we'd like to provide some additional information regarding the concerns you raised. We are currently requesting additional information needed to process your towing reimbursement. If you have any questions about that process, please give us a call at 1-800-587-4162 so we can assist you. Regarding your engine claim, the coverage decision was made based on the terms of your contract and the information gathered during the claim review. If you'd like to discuss the claim decision or review the contract provisions that applied, we'd be happy to go over them with you.

Thank you for bringing this to our attention, Mary. We sincerely apologize for the frustration and inconvenience you've experienced. This is not the experience we want anyone to have, and we'd appreciate the opportunity to discuss your concerns and work toward a resolution. Please give us a call at 1-800-587-4162 with the email address receiving these messages so we can look into this further and assist you.