CarShield

Beverly, your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!

Cynthia, your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!

Thank you for the wonderful feedback, Larry! It's great to know everything was explained clearly and that you felt informed about your options. If you ever have any questions, we're always happy to help.

What a wonderful compliment, Sheila! Thank you for your kind words and for taking the time to share your experience. If there's ever anything we can help with, we're always happy to assist.

Linda, thank you for letting us know about your experience. We're pleased to hear our representative was helpful! If there's anything that didn't meet your expectations, we'd appreciate the opportunity to discuss it with you.

Thank you for your feedback, Robert! If you ever need anything, please don't hesitate to reach out.

Maurice, we truly appreciate hearing from a longtime customer like you. We apologize that the claims process has taken longer than expected, and we appreciate you sharing your perspective. We're continuously working to improve the claims experience, and feedback like yours plays an important role in those efforts. If you'd like to discuss the claims process further or have any questions, please give us a call at 1-800-587-4162. We'd be happy to answer your questions and hear more about your experience.

We're so glad we could help you find a great solution for your air conditioning issue! It's wonderful to hear that the referral worked out so well and that your concern was resolved quickly and professionally. We appreciate you sharing your positive experience with us.

Thank you for your kind words, Brenda! We're so glad you had such a positive experience. If there's ever anything you need, please don't hesitate to reach out.

Bonnie, thank you for sharing your experience! It means a lot that we were able to find an option that better fit your needs. We appreciate the opportunity to continue serving you, and if you ever need anything, please don't hesitate to reach out.

Mr. Jackson, thank you for your wonderful review! We are glad we could keep you informed throughout the repair process. If you ever need anything, please don’t hesitate to reach out.

Susan, we apologize for the continued frustration you've experienced with these emails. Unfortunately, we were unable to locate a file with the information provided in your review. We'd appreciate the opportunity to help get this resolved. Please give us a call at 1-800-587-4162 with the email address receiving the messages so we can look into this and work toward a resolution.

Rodney, we appreciate your feedback! It means a lot to know you had such a positive experience. If there's ever anything you need, please don't hesitate to reach out.

Maria, we love hearing feedback like this! Thank you for your kind words, and if you ever need anything, please don't hesitate to reach out.

Thank you for your review, Richard! We’re so happy to hear you had a positive experience with our customer service team. If you ever have any questions or need assistance in the future, we’re always happy to help!

Thomas, we understand that waiting for a claim decision can be frustrating, and we appreciate you sharing your feedback. Each claim undergoes a review process to verify the reported issue and determine coverage eligibility. These steps help ensure that every claim is evaluated accurately and consistently. We would welcome the opportunity to discuss your claim, provide any available updates, and address any questions or concerns you may have. Please give us a call at 1-800-587-4162.

Leo, we're so glad to hear you received excellent customer service and professional support! Thank you for sharing your positive feedback with us.

Jesse, we appreciate the opportunity to provide some additional information. Every claim goes through a review process to verify the reported failure and determine coverage eligibility. While not every claim requires an inspection, one may be requested when additional information is needed to verify the reported failure and determine the cause before a coverage decision can be made. If you'd like to discuss your claim further, we're happy to provide any available updates and answer any questions you may have. Please give us a call at 1-800-587-4162.

Dennis, we apologize for any confusion and would like to clarify what occurred. Your original contract, ABF3611005, expired in April 2026. You contacted us in May to establish new coverage, and the down payment for your new policy, MRF5786769, was collected on May 13, 2026. Unfortunately, a system error prevented the payment from being properly reflected, so the new account was not fully activated. Because of that error, the monthly payments for June and July were also not collected. Once you contacted us, we immediately began working to correct the issue. Your current contract has now been reactivated, and the repair facility may proceed with filing the claim. Please have the shop contact us with the diagnosis, cause of failure, and parts-and-labor estimate so the claims process can begin.

Afred, we appreciate the opportunity to hear your perspective and understand why this experience was frustrating. While we work hard to maintain positive relationships with repair facilities across the country, each repair facility ultimately decides whether they choose to work with us. We also understand your questions about reimbursement. Prior authorization is required so coverage can be confirmed and approved before repairs begin, including the covered parts, labor, and any applicable contract terms. We'd welcome the opportunity to review your concerns and answer any questions you may have. Please contact our Customer Service team at 1-800-587-4162.