Carvana

Hi Nancy, we’re truly sorry to hear about your experience. Being asked to drive 75 miles to address something you feel is a safety concern, especially after being passed between teams without a clear resolution, must be incredibly frustrating and discouraging. We’d appreciate the opportunity to look into this further and see how we can help. Please send us a DM on any of our social media platforms. Thank you for bringing this to our attention.

Everything about this experience, from the unexpected fee to the return day not going as planned, is a lot to deal with on one purchase. We understand why that was frustrating. For clarity, shipping and the delivery fee are separate charges on our end, though we recognize that wasn’t clear upfront. We’re sharing your feedback with the appropriate team. Please send us a DM on our socials so we can review the rest of your experience and assist.

Hi, thanks for sharing your experience, and glad you were able to find a price that worked for you selling privately. Our offers are generated based on market data, vehicle condition, and current demand, so they can vary from what a private sale might bring. We appreciate you giving us the chance to make an offer!

Hello! Thank you so much for your kind words and positive feedback. We're thrilled to hear you found our service professional and courteous. Your satisfaction is our top priority, and we're here to help whenever you need. Have a great day!

Hello, I'm truly sorry to hear about your experience. It sounds incredibly frustrating to deal with engine and tire issues after your warranty period, and the lack of follow-up from our team is unacceptable. We appreciate your feedback as it's crucial for improving our services. I sincerely apologize for the inconvenience caused and regret that we've not been able to resolve your concerns satisfactorily. Thank you for sharing your experience; we'll use this to better our processes and ensure such situations are handled more effectively in the future.

Hello, thank you for your review! We're glad to hear that you found our process simple and fast. We aim to provide convenience with our pick-up service, which sometimes includes a fee to ensure the best experience. Your feedback is valuable as we continue to improve our services.

Glad to hear it Sarah, thanks for the review!

Hey Jamie, thank you for the wonderful review! We're so glad the process was easy to follow and that our driver made the experience even better. A true 10/10 from our end too!

Hi there! We're thrilled to hear that you had a positive experience with our associate. Professionalism is something we take pride in, and it's wonderful to see that reflected in your interaction. Thank you for sharing your feedback with us!

Hi Darin, thank you so much! We're glad our team made selling your vehicle such an easy, pleasant experience.

Thank you so much TJ, we really appreciate the kind words!

Thank you so much for sharing your positive experience! We're thrilled to hear that you found the process fast and easy and that you received the amount your car was worth. It's great to know that our employee made your experience even better. We appreciate your feedback and hope to serve you again in the future!

Hello and thank you so much for sharing your wonderful experience with Carvana! We're thrilled to hear that the process was stress-free and that our team kept you informed every step of the way. Your kind words mean a lot to us, and we're delighted that we could make your sale a pleasurable experience. Thank you for choosing Carvana!

Thank you for sharing your experience with us. I'm genuinely sorry the experience didn’t meet your expectations or ours. We’re eager to learn more about what happened so we can address it directly. Could we have a quick chat? You can reach out to my team directly at 888-440-0379. We know time is precious but your feedback is crucial in helping us improve our processes. Again, thank you for your time and insight.

Hello, thank you so much for your kind words and positive review! We're thrilled to hear that you had a seamless experience with us. Your feedback truly means a lot and motivates us to continue delivering the best service possible.

Hello! Thank you so much for sharing your positive experience with Carvana. We're thrilled to hear that our driver provided a professional and comfortable service for you. It's wonderful that you found the transaction easy and are happy with your decision. We truly appreciate your feedback and look forward to assisting you in the future!

Thank you for joining the Carvana Fam!

Hi, I’m truly sorry to hear about your experience with your purchase, and I can understand your frustration with these unexpected issues. This isn’t the experience we aim to provide, and I want to assure you we take this seriously. Please feel free to contact our team directly for further assistance. I apologize for the inconvenience and hope to resolve this to your satisfaction.

Thank you for sharing your positive experience with selling your vehicle through Carvana! We're thrilled to hear that the process was easy and quick for you. Your recommendation means the world to us, and we're glad we could make selling your car a breeze!

Hello! Thank you so much for sharing your experience with Carvana. We're thrilled to hear that every step of the process was handled perfectly for you. Your satisfaction is our top priority, and it's wonderful to know we hit the mark. Thanks for choosing Carvana, and happy driving!