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Carvana

200 条评价

4.0200 条评价
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关于 Carvana

数据更新
网站
carvana.com
分类
公共及地方服务
所在地
United States · Tempe
状态
待认证
近 12 个月
200 条评价
差评回复率
86%(42/49 条)
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Carvana靠谱吗?

Carvana(carvana.com)在 OK.one 的综合评分为 4.0 分(满分 5 分),基于本站收录的 200 条用户评价,属于公共及地方服务分类,口碑良好。21% 的评价为 1 星,差评比例偏高;商家回复了 86% 的差评。数据最后更新于 2026-08-11。

用户怎么说

J
James Madden美国 · 写过 3 条评价 · 体验于 2026-07-28 ·

我们的整个过程非常顺利!

我们的过程从开始到结束都非常顺利! 我们在网上得到了很好的报价。 当我们准备好后,出售车辆并准备取车预约的过程非常简单且用户友好。 当代表安吉尔(Angel)接我们的车时,他非常有礼貌和专业,整个过程进行得很快。 我们强烈推荐 Carvana,并且一定会再次使用其服务!

Carvana 回复2026-07-30

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that the process was smooth and that Angel provided such courteous and professional service. Your recommendation means the world to us, and we're thrilled to know you plan to use Carvana again in the future!

J
Johnny · 写过 1 条评价 · 体验于 2026-07-25 ·

这是一个非常简单的过程

这是一个非常简单的过程。我卖给他们的吉普车得到了相当多的钱。我本来希望得到更多一点,但它在范围之内。我遇到的司机非常友善、脚踏实地、专业。他们关心做好工作,并且信息丰富且令人放心。我在周六 18:45 卖掉了我的卡车,到周一下午所有的钱都到了我的账户里。

Carvana 回复2026-07-30

Thank you so much for sharing your experience! We're delighted to hear that the process was easy and that our team was professional and reassuring. Your feedback about the pricing is valuable, and we're pleased it met your expectations. It's great to know everything went smoothly and promptly with the payment. We appreciate you choosing Carvana!

A
Andy · 写过 5 条评价 · 体验于 2026-07-28 ·

这是多么非凡和非凡的方式……

这是获得您的下一辆车的非凡而非凡的方式!正如我妻子所说:“从周五晚上坐在沙发上到今天早上拿到钥匙,我无法要求更好的体验。” 我们还与 Carvana 送货司机进行了最精彩的互动。她的名字叫 Khadija Quille,来自约克中心。 一切从早上开始,我收到了一封给我妻子的令人愉快的语音邮件:“哎呀,哎呀,哎呀,我开着你的新车在路上了!” 当她来到这里时,她表现得非常令人愉快、更加包容、更加关心和体贴。卡迪嘉所带来的能量、她分享的微笑以及她在每件事上付出的努力值得大力支持。她的活力和快乐的能量为本来就很棒的经历增添了色彩,并使它变得比其他情况下更好。 她简直太棒了;在一个客户服务通常不存在或几乎不引人注目的世界中,她确实成为了可能性的灯塔。 Carvana 非常幸运能有她作为代表,我们也很幸运有她作为我们的送货代理。请务必将此添加到她的档案中,并确保她的主管收到警报。

Carvana 回复2026-07-30

Hi there! Thank you so much for sharing your incredible experience with us. We're thrilled to hear that you and your wife had such a seamless and enjoyable journey from couch to keys with Carvana! A huge shout-out to Khadija Quille from the York Hub, her dedication, enthusiasm, and exceptional service truly make a difference, and we feel fortunate to have her on our team. We'll be sure to pass on your kind words to her supervisors. Thanks again for choosing Carvana and happy driving!

W
William · 写过 3 条评价 · 体验于 2026-07-25 ·

我们的 2021 款日产新鞋

2021 NISSAN KICKS 的价值超出预期。他们在规定的时间内到达并花了大约 10-15 分钟完成交易。钱是直接存入的,所以事情很顺利。

Carvana 回复2026-07-30

Thank you for sharing your experience! We're thrilled to hear that selling your 2021 Nissan Kicks with us exceeded your expectations. It's great to know the process was smooth and efficient for you. We appreciate your trust in Carvana!

T
Thomas Grijalva · 写过 1 条评价 · 体验于 2026-07-27 ·

良好的快速销售经验...

在家卖车的快速体验!司机超级友善。她做了她的事情,验证并测试了一切,然后她给了我一张支票。我肯定会向 Carvana 出售另一辆车。

Carvana 回复2026-07-30

Hello! Thank you for sharing your wonderful experience with us. We're thrilled to hear that our driver made the process smooth and enjoyable for you. It's great to know that you'd consider selling another vehicle to Carvana. We appreciate your feedback and look forward to assisting you again in the future!

M
Marc Edwards · 写过 1 条评价 · 体验于 2026-07-27 ·

轻松实现目标

轻松实现目标、平稳过渡以及友善的员工和司机。

Carvana 回复2026-07-29

Thank you so much for your kind words! We're thrilled to hear that you found the process easy and our team friendly. We strive to make every car-buying experience as smooth and enjoyable as possible. Your feedback means a lot to us!

S
Sharon Schultz · 写过 2 条评价 · 体验于 2026-07-27 ·

从开始到结束,一切都进行着……

从开始到结束一切都很顺利!这个报价非常好。我强烈建议将您的车辆卖给 Carvana,您不会失望的!

Carvana 回复2026-07-29

Hi there! Thank you so much for sharing your positive experience with Carvana. We're thrilled to hear that everything went smoothly and you were pleased with the offer. Your recommendation means a lot to us and we're glad to have exceeded your expectations. Happy selling!

A
Ahmad Matyana · 写过 1 条评价 · 体验于 2026-07-28 ·

令人惊叹的代表来到了……

来检查汽车的很棒的代表 - 非常友好和有礼貌。

Carvana 回复2026-07-29

Hi! Thank you for sharing your positive experience with our representative. We're thrilled to hear they provided you with friendly and polite service. Your feedback is truly appreciated and motivates us to keep delivering great experiences!

R
Richard Bortnick · 写过 1 条评价 · 体验于 2026-07-28 ·

交易非常简单

非常容易交易。提车的小哥人很好。

Carvana 回复2026-07-30

Thank you for sharing your positive experience! We're thrilled to hear the transaction was easy and that our team member made a great impression. Your kind words mean a lot to us, and we hope to assist you again in the future!

J
Jeff Mats · 写过 1 条评价 · 体验于 2026-07-28 ·

很棒的经历

一旦我填写了车辆的数据,我几乎立即就收到了报价。我预约了出售卡车并准时到达,前台迎接了我并找回了分配给我的人。她要了我的驾驶执照、钥匙和头衔。我在到达之前已经完成了文书工作。这份文书工作只花了几分钟就完成了。 她试驾了一下,大约 5 分钟后她就拿着支票出来了,我就上路了。我之前曾向 AutoNation 和 Carmax 出售过汽车,而 Carvana 是这三者中最简单、最高效的。另外,与其他两辆车相比,Carvana 给我的车钱最多。 Auto Nation价格最低,Carmax居中,Carvana价格最高。只有搭配 Carvana 才有意义。与 Carvana 合作,销售这辆卡车是一次非常积极的经历。

Carvana 回复2026-07-30

Thank you for sharing your wonderful experience with us! We're thrilled to hear that the process was smooth and efficient, and that you felt Carvana offered the best value. It's great knowing our team made your vehicle selling experience positive and hassle-free. We appreciate your trust and look forward to serving you again in the future!

M
Mattie Ann smith美国 · 写过 1 条评价 · 体验于 2026-07-23 ·

嗨,我很失望

嗨,我非常失望。我最初的报价是 2,300 美元。然后减至2,200美元。 老实说,我告诉他们我的 2010 款雷克萨斯 rx350 除了座椅外形状都很好。一切都很完美!我把所有的维修记录都给了他们 当该男子来取车时,由于座位原因,他将报价降低至 1,975 美元!我们已经对此进行了讨论,并无缘无故地同意了 2,200 美元的较低价格! 我认为一旦价格达成一致,卡文就不应该这样做。 有几个人告诉我这是他们的风格。 他们是正确的 与他们打交道时要超级小心。 我以为我是。 我太信任了 祝你有美好的一天

Carvana 回复2026-07-29

Hello, thank you for sharing your experience, and I'm truly sorry to hear about the frustration with the price change. We strive to ensure a seamless and fair process for everyone, and it's disheartening to know we fell short in your case. Your feedback is crucial for us to improve, and we take it seriously. If you'd like to discuss this further, your satisfaction is our priority, and we're here to help.

A
Amanda Separk美国 · 写过 2 条评价 · 体验于 2026-07-09 ·

如果我可以给他们打零星……我……

如果我可以给他们打零星……我绝对会的!我 18 岁的儿子通过 Carvana 购买了他的第一辆车,感谢上帝,他得到了保修,因为整个变速箱在购买后 3 个月内就坏了! 保修部门避免打电话,您无法联系到任何管理层。我们不得不将其拖走的机械师(现在两次)在收到车辆近两周后通知我们,说他无法得到任何回复或回电来继续修理它。他们绝对没有帮助他借一辆车。最重要的是,他的车抛锚前一天刚刚开始新工作,现在无法工作。我经历过的最糟糕的客户服务!避免卡瓦纳和我们正在忍受的狗屎表演!鲁恩恩!! 直到今天我才做过评论,他们绝对值得这个。

Carvana 回复2026-07-29

Hello, I'm genuinely sorry to hear about your son's experience with his vehicle and the challenges faced with our warranty department. I understand how frustrating this situation is, especially with the urgency of needing a vehicle for his new job. Your feedback is crucial, and we're committed to resolving these issues promptly. If you could provide more details by contacting our customer service team directly, we'll do our best to assist and improve your experience. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

K
KM美国 · 写过 2 条评价 · 体验于 2026-07-28 ·

很棒的经历

我将汽车卖给 CARVANA 的经历非常棒。这是我做过的最简单的事情。整个过程从开始到结束都异常顺利。丽莎来接我的车,她非常棒。她非常友好而且很有礼貌。这就像和一个朋友打交道,而不是我刚认识的人。整个过程中我唯一不喜欢的是当我回去修改我的里程时(因为我不小心少了 11 英里),我的报价下降了 200 美元。这并没有让我高兴。除了这一件事之外,整个过程都很棒!

Carvana 回复2026-07-29

Thank you for sharing your experience! We're thrilled to hear that selling your car was smooth and that Lisa provided such friendly and polite service, it means a lot to us. We’re sorry to hear about your disappointment with the mileage adjustment and appreciate your feedback. It helps us improve!

C
Chris Huffman/MattTouchstone. · 写过 1 条评价 · 体验于 2026-07-25 ·

嗯,交易的开始是好的……

交易的开始是好的,但由于所有权问题我无法取车。我确实在同一天就得到了它,但是无法重新安排取货时间,需要等待一周。我询问付款情况,被告知需要几天时间,并告诉我如果我选择支票,它将在出售时交给我。在改签支票付款后,我开了一百多英里,到达后告诉我车有冰雹损坏,但事实并非如此,但我仍然愿意接受这个提议,所以我同意了。然后在签名后,由于金额的变化,我那天不会得到支票。 我最终同意了,因为分行经理向我保证,他会在周一给我一个跟踪号码,以便在周二收到支票。现在是星期二凌晨 2:00,我还没有收到任何人的消息,也没有提供任何追踪号码。 我感到沮丧和愤怒。这不是我被告知的处理方式。我并不完全反对卡瓦纳。 我只是觉得我没有得到妥善处理。

Carvana 回复2026-07-28

Hi, thank you for sharing your experience. I’m truly sorry for the frustrations you faced during this process, from the title issues to the delays in receiving your payment. We strive for a smooth and transparent experience, and it’s clear we fell short in your case. Your feedback is incredibly valuable, and I assure you it’ll be shared to help improve our processes. We hope to regain your trust and deliver a better experience moving forward. Thank you for bringing this to our attention.

S
Sandy R · 写过 1 条评价 · 体验于 2026-07-28 ·

买一辆全新汽车很划算,然后他们又找到了 2000 美元!

购买一辆全新汽车很划算。新车价格已知后给出的大交易价格。送货就到了我家门口。然后,购买两周后,他们给我们发消息说他们发现我们还有资格获得 2000 美元的折扣。我们永远不会知道!很高兴与您做生意。

Carvana 回复2026-07-29

Hello! Thank you so much for sharing your wonderful experience with Carvana! We're thrilled to hear you enjoyed a great deal, received a fantastic trade-in price, and appreciated the convenience of our delivery service. Discovering an additional rebate must have been a delightful surprise, and we're glad we could assist in making your purchase even more rewarding. It's always a pleasure to serve customers like you, and we look forward to helping you again in the future.

G
Griffin McNider · 写过 1 条评价 · 体验于 2026-07-28 ·

最糟糕的购车经历

大约 6 个月前从他们那里购买了 2019 款英菲尼迪 Q50。这辆车在交付时出现了一些问题,从那时起已经行驶了大约 7000 英里。从第一天起就没有什么问题,他们现在不会收回它。当退货时间到期时,汽车还在店里,他们的保修几乎和他们的检查过程一样糟糕(我怀疑他们一开始就这样做了)。不会再使用这家公司,甚至不会向我最大的敌人推荐他们。

Carvana 回复2026-07-28

Hello, I'm truly sorry to hear about the challenges you've faced with your Infiniti Q50. Your experience certainly doesn't align with the standards we aim for, and I understand how frustrating this must have been. We appreciate your feedback and want to address your concerns seriously. If you're willing, could you please reach out to via dm on any social media platform with more details, including your email, so we can look into this further? Your experience is important to us, and we want to help find a resolution. Thank you for bringing this to our attention.

C
Caleb Hyatt · 写过 4 条评价 · 体验于 2026-07-28 ·

准备好等待 3 周以上以及大量的验证

我在提车之前写这篇评论。通过 Carvana 订购汽车的经历非常令人恼火。他们不会从一开始就告诉你他们需要你提供的一切,他们会告诉你他们需要一件东西,然后他们又添加两件,最后他们又给你带来一个惊喜。他们要求我提供一份保险副本(正如预期的那样),然后要求提供一份我的贷款共同签署人的驾驶执照副本(奇怪,但可以理解),然后是我银行贷款支票的正面和背面的照片以及跟踪号码(也可以理解,但令人恼火的是他们事后不断添加更多),然后在一切都得到验证后,他们告诉我贷款共同签署人必须与我一起取货?拿到车需要 3 周的时间,此时我什至对拿到车都不感到兴奋,我只是希望这个过程结束。 除此之外,我通过聊天机器人与之交谈的他们的一位支持代表(“倡导者”)几乎无能,在已经向我提供了名称并链接到他们的网站后,他要求我验证我获得贷款的银行的名称超过 3 次。 再说一次,这篇评论与我得到的汽车的质量无关,但使用 Carvana 的过程绝对是一个艰难的过程。不要使用它,只需与当地经销商联系即可。

Carvana 回复2026-07-29

Hi Caleb, we're so sorry to hear this. Three weeks of paperwork requests trickling in one at a time, capped off with a co-signer requirement you didn't know about until the end, isn't the kind of experience we want anyone to have getting into their car. We're passing this along so the process gets a hard look. If anything else comes up before or during pickup, send us a DM on any of our socials and we'll make sure it goes smoothly from here.

T
Tracy C · 写过 1 条评价 · 体验于 2026-07-17 ·

简单易行!

将我们的卡车卖给 Carvana 非常容易。我们在店里呆了 15 分钟,顶多。当天晚些时候我们收到了直接存款。

Carvana 回复2026-07-29

Hi there! Thank you for sharing your positive experience with selling your truck to Carvana. We're thrilled to hear that the process was quick and seamless for you. Getting you the funds promptly is part of our commitment to making car selling as convenient as possible. If you ever need assistance again, we're here to help!

S
Slas Ann · 写过 1 条评价 · 体验于 2026-07-25 ·

在线流程很快

在线过程快速、简单且无痛。我在不到 10 分钟的时间内完成了所有事情。来接车的司机非常友善和乐于助人。他超越了一切。他甚至还提供了一些关于通过 Carvana 购买下一辆车的有用提示和建议。而且直接存款来得很快。肯定会向任何卖车的人推荐这项服务。

Carvana 回复2026-07-30

Hi there! We're thrilled to hear that you had such a smooth and pleasant experience selling your car with Carvana. Our team strives to make the process as easy and convenient as possible, and we're glad our driver could offer valuable advice for your future vehicle purchase. Thank you for recommending us, and we look forward to helping you again in the future!

E
Elie Zammarieh · 写过 2 条评价 · 体验于 2026-07-27 ·

这很容易而且毫不费力

这很容易而且毫不费力 没有喧嚣或头痛 Carvana 给了我一个公平的汽车报价,比其他经销商给我的报价要好,第二天就提车了,并给了我一张支票。 丰富的经验和专业的服务 谢谢你

Carvana 回复2026-07-29

Hi! Thank you so much for sharing your positive experience with Carvana! We're thrilled to hear that the process was easy and hassle-free for you, and that you received a fair quote. Our team takes pride in providing professional service, and your kind words mean a lot to us. Thanks again!