At Casufit, we pride ourselves on being more than just a clothing brand; we are a reflection of the vibrant and diverse culture that defines local style in the heart of the USA. Our passion for fashion and commitment to quality is what sets us apart, and we are dedicated to providing trendy, stylish, and comfortable clothing for the fashion-forward young women of America.
Reviewers had a great experience with this company. Customers frequently point out that the official website provides a very straightforward and smooth ordering process alongside visually appealing item presentations and clear payment options. Shoppers also appreciate that the available product information is wonderfully detailed and helps them fully understand what to expect before making a final purchase online.
Some reviewers were not happy with unexpected delivery delays, extremely long waiting times, and the complete lack of useful tracking information for their packages. Additionally, several people mentioned experiencing frustrating sizing discrepancies with clothing items and noted that trying to manage international returns can be quite difficult.
I received a confirmation email for over $75. I paid for three Kamala shirts almost a week ago. I have never received any shipping information. I am campaigning for Kamala & there about 50 days left before the election, this is very time sensitive merch and your delay in even providing shipping info is unacceptable. I also emailed including my order number and confirmation requesting shipping information and I have been ignored. Once you are in possession of someone’s money, it is your obligation to inform them of where the goods they have paid for are in terms of tracking and expected arrival date. I cannot get that information from you. Very poor experience and disappointed. Every day I don’t have those shirts makes them less valuable and useful to me as a campaign or and supporter. Zero customer svc . Very disappointed.
Casufit 回复2024-09-18
Hello, we're so sorry for your unpleasant experience. Please contact us via Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
Complete scam and waste of money. They picture cool looking shirts in quality fabrics and then what you get is a cheap knockoff in a hideous fabric--worse than a store bought Halloween costume--and missing all the style details that made you want it in the first place. I sent them photos of what I got vs what they offered on their site, noting that on their site they say they accept returns for undamaged d goods that you are dissatisfied with. They say they will send you a shipping label, but what they don't say is that you have to pay for the return shipping which is more than the cost of the item. Alternatively, they offered me 20% toward a new purchase of more garbage from their site (absurd) or $5 refund on a $28 shirt and lucky me, I get to keep this shirt that can't even be used as a dust rag because it is too synthetic and slippery. Don't be tempted. It's a bait and switch site. I NEVER write reviews. But this was really bad. Very disappointing
Casufit 回复2024-09-18
Hello, we're so sorry for your unpleasant experience. Please contact us via Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
This is one of those companies from China that sends you inferior products. Then, when you want to return anything (they say on their website that you can return items!), they say "Sorry, you can return it, but at your own cost (a lot to send back to China!) and risk. So, can we give you a 20% coupon instead to order MORE STUFF from our website?
Casufit 回复2024-09-14
Hello, we're so sorry for your unpleasant experience. Please contact us via Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
Ordered a shirt, fabric was supposed to be jersey and it’s nylon. Picture shows bell sleeves and their straight, stitching and cut look to be done by a kindergartener!! (That’s being generous) 3 weeks to receive and over charged $8 tax on $24 shirt plus shipping came to $40!! SCAM
Casufit 回复2024-09-12
Hello, we're so sorry for your unpleasant experience. Please contact us via Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
Hi again, I sent another email to CASUFIT to send me the authorization to return. I would like to send the t-shirt back as soon as possible and receive my refund.
The email was not in my junk folder. Could please resend. I would really appreciate a response
Thank You
Palita Robinson
Casufit 回复2024-09-05
Dear Palita,
Thank you for your message.
We have resent the email. Please check your inbox, including your junk or spam folder, to ensure it wasn't missed.
If you still do not receive the email, kindly let us know, and we will find an alternative way to send it to you.
Thank you for your patience and understanding.
Before you buy look at trustpilot reviews for a company named wearshes. Wearshes is a scam company that sends cheap copies of the clothes pictured in the ads. They will not give refunds unless you pay to have items shipped to China. Casufit and Wearshes sell the exact items. Buyer beware. I ordered from Wearshes and received only half the items. Quality was dreadful. Yet another Chinese scam
Casufit 回复2024-09-02
Hello, we're so sorry for your unpleasant experience. Please contact us via Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
I've yet to receive my order. However, being a first time buyer, I chose to take advantage of free shipping which I find very favorable for my on line orders and try to take advantage as website requires, However, although the shipping charge was only $4,99 and several comminication emails, your staff was unable to find the deadline promo offered of 8/25 thus unable to honor, disappointed in the result CAF13110
placed 8/25/24
Casufit 回复2024-09-02
Dear customer, We apologize for the inconvenience and any disappointment caused. If you could provide us with the relevant promo code, we will be able to apply it to your order immediately.
Thank you for your understanding.
I ordered a t-shirt from CASUFIT Aug 8 and I finally received the item Wednesday August 28. Unfortunately it doesn’t fit. I sent an email back to CASUFIT the same day, for a return authorization and still haven’t heard back from them. I would appreciate a response so I can send this item back. Since I have to pay for shipping to return this item, I would appreciate a full refund back.
Casufit 回复2024-09-02
Dear customer, Thank you for reaching out to us. We responded to your email as soon as we received it. If you have not seen our response, please check your spam or junk mail folder. If you still cannot find our reply, please contact our customer service at [email protected] for further assistance.
We apologize for the inconvenience and appreciate your understanding.
Hello, we're so sorry for your unpleasant experience. Please contact us via Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
The address on my order was incomplete.
I failed to include the number in the address.
My correct address is 9025 Baker Dr.
Baton Rouge Louisiana 70809
Please confirm that you have received the correct address.
Casufit 回复2024-08-20
Dear customer,
Please don’t worry as we have received your message and revised it for you as requested.
And we will ship your order ASAP.
Have a nice day.
This company is a scam. I waited far too long, and the items I received were so cheap and unusable! Do not purchase from them. The baseball cap was actually plastic! It does not bend at all. The shirt is so poorly stitched i cannot wear it. The company sent them in a small cellophane bag with absolutely NO information to return or get help.
Casufit 回复2024-08-20
Dear Customer,
We are truly sorry to hear about your experience and sincerely apologize for any inconvenience this has caused you. We are committed to resolving this issue and providing you with the assistance you need.
To proceed, could you please provide us with your order number? This will help us verify your purchase and ensure that we address your concerns appropriately. Without the order number, we are unable to confirm that the items were purchased from our store, and thus, we won't be able to process your request.
We appreciate your understanding and cooperation in this matter. Once we have your order number, we will do our best to rectify the situation promptly.
Thank you for your patience.
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