At Casufit, we pride ourselves on being more than just a clothing brand; we are a reflection of the vibrant and diverse culture that defines local style in the heart of the USA. Our passion for fashion and commitment to quality is what sets us apart, and we are dedicated to providing trendy, stylish, and comfortable clothing for the fashion-forward young women of America.
Reviewers had a great experience with this company. Customers frequently point out that the official website provides a very straightforward and smooth ordering process alongside visually appealing item presentations and clear payment options. Shoppers also appreciate that the available product information is wonderfully detailed and helps them fully understand what to expect before making a final purchase online.
Some reviewers were not happy with unexpected delivery delays, extremely long waiting times, and the complete lack of useful tracking information for their packages. Additionally, several people mentioned experiencing frustrating sizing discrepancies with clothing items and noted that trying to manage international returns can be quite difficult.
Item received is defective. Size is correct and is beautiful.
I have asked to exchange it for non-defective item. Instead am offered the same "up to $7 refund" and keep the defective shirt or to pay to ship it China for full refund.
I want the shirt but will not keep the defective shirt nor pay more to ship it to China.
I will contact my credit card company to dispute the charge.
Casufit 回复2024-03-30
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
When you want to return an item to Casufit, this is the response you get:
"Dear customer,
You can choose to have a partial refund, no need to return.
We can offer a partial refund of up to $7.
Or follow our return and refund process for returns and refunds.
If you decide to pay for postage and return the item for a full refund or exchange, following is the address:
Name: Hu Yue
Address: 6th Floor, Elevator C, Gate 6, Building 5, Jinfeng Industrial Technology Incubation Park, No. 887 Changchun West Road, Hutang Village, Xiaoshun Town, Jindong District, Jinhua City, Zhejiang Province, China.
Zip code: 321000
Tel: 15382495554
Please provide the return tracking number, logistic company name and the picture of the return package when the item had been returned by you, so that we can track the package.
If you do not provide these or the final package was not successfully returned to our warehouse.
We will not process refunds.
When we receive the return package, we'll exchange or refund you ASAP.
Best regards,
Casufit Team"
This company advertises that you can return items, but it doesn't tell you that you have to send them back to China. They shipped the tee shirt I bought from California, not China. Why can't I return it to California?
Casufit 回复2024-03-19
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Return policy was a FRAUD The tee shirt was shipped to me from…
The tee shirt was shipped to me from Inglewood, CA. When I wanted to return the shirt, I was told I would have to send it to China, which would cost more than sending it to California. This company is a fraud when it says you can return items. Janis Roller
In response to Casufit's response to me: The tee shirts you sent to me were not sent to me from China. I have the package they came in, and it was sent from 746 S Glasgow Av, Inglewood, CA 90301. Telling me they were shipped to me from China is not true.
Please refund the $24.99 that I paid for the tee shirt that didn't fit because your sizing is not accurate. I am a medium tee shirt, but your medium tee shirt is much, much bigger than any medium tee shirt I have seen. Janis
Casufit 回复2024-03-13
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
I did get my product and was very pleased as to the fit and the fabric. I have already placed another order. Thank you for responding to my emails so quickly.
Casufit 回复2024-03-13
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
Great looking design on T-shirt, easy to order, overall a good experience. Not sure when order will arrive though, hoping to get an email with a tracking number.
Casufit 回复2024-03-05
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
ZERO STARS!!! This company is an internet rip-off!
I ordered a 100% cotton sweatshirt, at least that is what was advertised on their website. What I received was NOT cotton! It was stiff and scratchy and gross!
To send it back to China would cost $30, which is what I paid for it. So, they refunded me $7 to keep it! Total rip-off! They don't know their fabrics, or U.S. sizing, or they lie about it.
Casufit 回复2024-03-05
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Don't buy from Casufit this is a fraudulent company.
I placed a review minutes after purchasing an item on Casufit.com. I was pleased with the items "available " and the ease of checking out. My order was confirmed immediately. It's now been 10 days and my order not only hasn't shipped, their indicating it's now not in stock. They can't provide a tracking number because the order hasn't been processed. With this knowledge, I asked for a refund. Because nothing has been done for my order (Because of the Chinese Spring Festival) they are now saying that I can get a refund but with a 15% percent amount taken, for "handling fees "What have they handled except for taking my money. This company is a joke. I am persuing and I am suing this company, if anyone would like retribution and justice for their mishandled experience please reach out to me, and join me in taking this company off the market. They are frauds. My email is ibbusy13@gmailcom if you have purchasing issues with this company please contact me and I will have my lawyer contact you.
The reply is automated. If you read my post then read the reply that was given. You can clearly see that Casufit is a fraud company. There is nothing wrong with the courier. It's the fact that they take your money you wait for over 3 weeks before they process any order, they don't offer refunds, . I wouldn't doubt if this is a sweat shop, and the It's little children making up the most of this company. I'm telling you that this Casufit company is a fraud.
Casufit 回复2024-02-28
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Everything sizes incorrectly according to their charts! I hated the polyester for the hoodie, it made it very stiff, but I was aware it was polyester when I ordered. It was too small. The top I orded was also too small and puckering at the stitching around the neck. The leggings were too big. The returns are to China and their return policy DOES NOT STATE THAT. It only says the buyer is responsible for return shipping. It is VERY MISLEADING! I always check return policy prior to purchase. With their minimal shipping charges, why would anyone think items would need to be returned to China? Please don't be fooled by this TRICKERY! This is not the customer service we are accustomed to or deserve!
Casufit 回复2024-02-22
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Many lovely fabrics to choice from depending on your theme interest. The only things I have bought are tee shirts. Most run large. My only problem has been the inconsistent fit of a given size. I bought 5 tee shirts in size XL. Three fit beautifully and two were too big for me to wear However, I have reordered.
Casufit 回复2024-02-20
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
Everything about it is a Homerun!
The material is luxuriously weighted, smooth and silky outside, soft and comfortable inside.
The cut and sizing are spot on.
The graphics are spectacular!
Truly amazing products and service.
Casufit 回复2024-02-18
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
This site has so many really great looking articles. I love browsing and seeing the variety of clothing choices. I have ordered the sushi dragon v-neck tee shirt and currently waiting for its arrival. Checking out was a breeze. So easy and quick. I received a confirmation just after my order went through, letting me know my order was verified. I can't wait to show off my new clothes.
Casufit 回复2024-02-18
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
Casufit is an example of the worst sort of customer theft coming from China. This company should not be allowed to operate in the U.S. They are deceitful and the product is so incredibly inferior, I couldn't believe it. They let you return the items but you must return them to China which is expensive and in no way guaranteed for receipt. They emphasize that if they don't arrive, there is nothing they can do. They are a company that is purely profit motivated and they have no sense at all of what customer service is. DON'T LET CASUFIT EXPORT CHINESE SENSIBILITIES TO THE U.S. THEY ARE BASICALLY THIEVES IN MY BOOK AND I'M REPORTING THEM TO THE ATTORNEY GENERAL.
Casufit 回复2024-02-18
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
The clothing options were extensive. I like items that are have enduring flair, unique and of a style that won’t be obsolete next year. There were several options that worked for me. I anticipate that my college age kids are going to grab them on site.
Casufit 回复2024-02-18
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
Cheap polyester sweatshirt! I've NEVER seen a polyester sweatshirt before & it was way too small per thier size guide. They refused to exchange unless I pay to return to to CHINA although its was shipped from CALIFORNIA not China. Bad business bad service & cheap product at a high prices for a shirt. I'm not happy!
Casufit 回复2024-02-02
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Once my free shipping code was activated..I couldn't get back to it during checkout. Kind of annoying but I look forward to my new dress
Casufit 回复2024-02-01
Dear customer,
Thanks for your feedback.
If you have any question. Please contact us via Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
The fabric of the blouse that I bought was nothing like it's photo on line. Buyer beware.
Casufit 回复2024-01-30
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
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