At Casufit, we pride ourselves on being more than just a clothing brand; we are a reflection of the vibrant and diverse culture that defines local style in the heart of the USA. Our passion for fashion and commitment to quality is what sets us apart, and we are dedicated to providing trendy, stylish, and comfortable clothing for the fashion-forward young women of America.
Reviewers had a great experience with this company. Customers frequently point out that the official website provides a very straightforward and smooth ordering process alongside visually appealing item presentations and clear payment options. Shoppers also appreciate that the available product information is wonderfully detailed and helps them fully understand what to expect before making a final purchase online.
Some reviewers were not happy with unexpected delivery delays, extremely long waiting times, and the complete lack of useful tracking information for their packages. Additionally, several people mentioned experiencing frustrating sizing discrepancies with clothing items and noted that trying to manage international returns can be quite difficult.
Love the colorful prints, the casual flow of the dress cuts, and the reasonable prices. I live in a beach community and these dresses fit right in. I can’t comment on the quality yet, as this is my first order with you and I have not received my order. Your website was a little difficult to navigate, so I took one star off for that.
Casufit 回复2024-08-16
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Please contact us via Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Wish you a great day!
I was very pleased to get speedy help when the discount coupon that I had been given didn’t work. I sent an email and asked for one that would work and was sent one. I would not have placed the order if that hadn’t come through.
Casufit 回复2024-08-11
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
I’m being generous in giving even one star( unfortunately have to give one star to send review )
The product I received is of such poor quality that I didn’t at first recognize it. The foto on the website had the cat in the middle of the hoodie surrounded by a cherry blossom tree. Instead the cat was so far to the side its nose was cut off and instead of a cherry blossom tree there was an ugly black and orange wavy ‘grunge’!
Per instructions of Casufit to return and receive a refund for an item of poor quality they needed to be notified within 3 days, I emailed my complaint the day after I received it.
The Merchant requested fotos of the hoodie, which I sent. They then emailed they would reimburse $5 and I could keep the item. I informed that was not what their policy stated. Their second offer was $8 and 20% off on buying another item. I informed them that it was a joke- why would I want to keep such a hideous hoodie and why would I want to buy anything else from their company.
I have since emailed useepay the company that was responsible for the transaction. They contacted the merchant and received same reply hat I received-that I would have to pay for return delivery- which the refund policy states is not true- the merchant would cover return costs!!!
The quality of the merchandise and dealing with customer service’ is a joke and I recommend to beware of dealing with Casufit.
Casufit 回复2024-06-14
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating this matter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
I never received an item from my order 5/5 2024 and I was lied to and ignored for weeks. Finally on 5/ 28 they offered to send me the missing item but by this time I had enough of them and I just wanted a refund. Now they are stalling again. The said they would have to contact an different department to see if it is possible. It had better be because they are crooks and no one should buy anything from them.
They are lying again. I sent them pictures of the ones I did receive and I gave them the correct order numbers, etc. It is VGOO133682 the missing item is navy casual pants with Sachiko design printed on it. They have offered me a coupon to settle this but I'd have to buy something to use a coupon and I'm not going to do that. I want my money back or at the very least the pants.
Casufit 回复2024-06-14
Dear customer,
Thank you for contacting us regarding your order concerns.
We have thoroughly searched our records but were unable to locate an order placed on May 5th, 2024 under your account. We have repeatedly requested that you provide us with the correct order number so we can verify the details and resolve the issue promptly, but the order number you have provided does not match any order on our website.
We understand your frustration, and we want to assist you as best as we can. Could you please double-check the order number or provide us with any additional details that might help us locate your order?
Thank you for your understanding and cooperation. We look forward to resolving this matter for you as swiftly as possible.
This item is poorly made and a size Medium appears to be more of an Extra Small but the tag says Medium. In order to return or exchange I have to pay a minimum of $30 to send it to China. Or they will refund me $8 and not return it. It shipped from California. I will take it up will my CC company. Casufit.com just lost a customer.
Casufit 回复2024-05-30
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating this matter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
Very unique clothing items at a good price. Ordering was fast and not complicated. I am getting gifts for family members, I'm sure they will like the style and quality of their gifts.5 star rating!
Casufit 回复2024-05-17
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
My original purchase was the Big Wave hoodie. I bought it as a birthday present for someone who collects everything featuring The Big Wave. She LOVES it. It fits perfectly and is warm and cozy. I bought it too late for Christmas and have been holding until now for her birthday.
Casufit 回复2024-05-14
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
Terrible experience—wrong size and poor quality and company will not take return.
Do not buy from this company!
Casufit 回复2024-04-30
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
I originally ordered the same top through an ad. On Facebook and I just tried it on and discovered. It's one size too small but I love the shirt and reordered in the next size up. I love this shirt. It is just perfect for so many outfits.
Casufit 回复2024-04-29
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
I entered my email address for a coupon worth $5.00 off my order, but the coupon code would not work!
Casufit 回复2024-04-26
Hello, we're so sorry for your unpleasant experience. Please contact us via Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
I loved the selection of styles! I changed my mind about a size at the last minute - it was easy to go back and reselect. They also offered good discounts which was nice since it's my first purchase with this company.
Casufit 回复2024-04-07
Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!
I like this t shirt and the octopus very much and it was easy to select color and size. This is a present for mygransdon. My only problem with your site was I wanted to change the address to his home but could not do that.
Casufit 回复2024-03-30
Dear customer,
Thanks for your feedback.
If you have any question. Please contact us via Email address [email protected], we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.
BUYER BEWARE. They want you to believe this is an American company: it is not. It is a CHINESE company. The quality is terrible. The material is 100% polyester and the printing is quality is not good. But don't try to return because they make it very very very incon-
venient to return anything. Shop somewhere else.
Casufit 回复2024-03-30
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.
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