Certus

Hi Khoa, we're sorry for the wait on your DMV certificate. We don't have your contact information from this review, so please reach out to us at [email protected] and we'll help get this sorted. – Certus

Hi Jay, sorry the display and zoom issues got in the way of the material. Thank you for the feedback, we'll review the course and make the appropriate improvements. – Certus

Hi Ileana, this made our day! Getting something like a name correction sorted out quickly can feel like such a relief, and we're so glad Andrea made the whole thing feel effortless. She'll love hearing your kind words — thank you for taking the time to share!

Hi James, a couple of things worth clarifying: the driving-hours documentation is part of the Texas DPS/TDLR requirement for Parent-Taught Driver Education, not something we added, it's the same log the state requires regardless of provider. The security questions are similarly there to verify identity for state reporting. We're sorry the combination made the process feel this heavy, especially with the resubmissions. Glad you got the course completed, and we're here if you have any post-completion questions, thank you for the detailed feedback, it genuinely helps us improve the experience for future students. – Certus

Hi V. Hope, thank you so much for this genuinely thoughtful review — you captured something that really matters to us. Having a team that leads with respect and patience isn't just a nice-to-have; it's something we work hard to build every day. We'll make sure Andrea sees this — she'll be so happy to hear it!

Thank you, Ally! "Painless and fast" is exactly what we aim for — we're so glad we were able to take care of things without any hassle on your end. We truly appreciate you taking the time to share your experience!

Thank you for sharing your experience, Mark. We're very sorry to hear you encountered so many technical difficulties — that is not the experience we want for our customers, and we sincerely apologize for the inconvenience. Your feedback has been noted and will be shared with our team.

Kaila, thank you so much for taking the time to share this! We're so glad Jestine was able to step in and resolve the certificate issue quickly given the time-sensitive nature of the situation. She'll be thrilled to hear this feedback — it's a wonderful reflection of the care and responsiveness our team strives to bring to every interaction. We're always here if you need anything in the future!

Hi Christian, we're sorry your father's course expired sooner than expected. Most of our state courses run on a fixed access window tied to state registration requirements, which is worth checking at signup, since re-enrollment after expiration does carry a new course fee. We've reset the course as a courtesy for the inconvenience, so you're welcome to log in and pick it back up right away. Going forward, your expiration date is always visible on the course dashboard once you're logged in. Let us know if you have any other questions. – Certus

Hello, Richard! Thank you for taking the time to share your experience! We're so happy to hear that Reza was able to assist you. We'll be sure to pass along your kind words — it really makes a difference. Thank you for choosing Certus!

Hello, Susan. We sincerely apologize for the inconvenience and for the frustration this experience has caused — this is not the level of service we strive to provide. We want to make this right and are happy to offer you a voucher to get you registered under a new account with your correct name on file, at no additional cost to you. We have sent you an email to gather a bit more information so we can get everything sorted for you as quickly as possible. Please keep an eye on your inbox and don't hesitate to reach out if you have any questions in the meantime. We truly appreciate your patience and look forward to resolving this for you.

Hello, Ayesha! Thank you for the great feedback. We're thrilled to hear you experienced a rapid response and excellent service. We truly appreciate it!

Hello, Alexis! Thank you for the kind words — we're so glad the service was fast and helpful. We appreciate you taking the time to share your experience!

Hello, Cabus Dewey, Thank you for the kind words! We're thrilled to hear that Noronessa provided you with fast, efficient support. We'll be sure to pass along your appreciation to her. We're glad the experience was smooth and we look forward to assisting you again!

Hello, Eileen, Thank you so much for sharing this — it truly made our day! We're so glad Carol was able to assist you with setting up your customer profile and that the experience left such a wonderful impression. We'll absolutely make sure she receives this recognition. She is a great example of the care and dedication our team strives to bring every day. We appreciate you taking the time to leave this kind review, and we look forward to serving you again!

Hi Gene, completed hours for state licensing courses are reported directly to the relevant state board, typically within a few business days of completion. We're sorry for the confusion this caused, processing delays or submission errors can sometimes happen on the state's end. We don't have enough information here to look up your account, so please reach out to our support team if you still need help. – Certus

Hello, Eric! Thank you for sharing your experience. We're sorry for the confusion around expiration dates, but we're glad we could quickly resolve it for you. We appreciate your patience and your business!

Hello, Brad! Thank you for your kind words! We're so happy to hear that Ranel was able to assist you quickly and efficiently. We'll be sure to pass along your appreciation. Thank you for choosing Certus!

Hello, Happy Customer! Thank you so much for this wonderful review. We're thrilled to hear that KIE YIING went above and beyond for you and your daughter. We'll make sure to pass along your kind words — and we hope she aces her test!

Hello, Empathy! Thank you for the kind words! We're so glad to hear that Kie provided awesome and super quick support. We'll make sure to pass along your feedback. We appreciate your business!