Certus

Thank you so much, Sandra! We're thrilled Melan was able to get your issue resolved quickly and make the process smooth for you. We'll be sure to share your kind words with her — we appreciate you taking the time to leave this review!

Thank you, Yisseth! We're so happy Melan was able to resolve your issue quickly and make everything clear so you could keep moving through your course. We'll be sure to pass along your appreciation — thanks for sharing!

Thanks so much, Carlos! We're glad Melan could get back to you quickly, even late at night, and get your certification question sorted out. We'll make sure she hears your kind words — thank you for the review!

Thank you, Sophia! We're so glad Melan was able to help right away and get your refund processed quickly. We'll pass along your thanks — we appreciate you sharing your experience!

Thank you so much, Lyndsay! We're thrilled Andrea was able to patiently guide you through the voice biometrics process and troubleshoot every step along the way. We'll be sure to pass along your kind words to her — enjoy the rest of your course!

Hi Riley, glad Gladyze could get you back on track through live chat! We appreciate you calling out the grammar issues and the animation sync problems specifically, that kind of detail helps our content team fix the right things. – Certus

Hi Shannon, thank you for the kind words! We're thrilled Andrea was able to resolve your issue with such care and professionalism, and we'll be sure to pass along your feedback to her. Thanks for choosing Certus!

Hi Conor, thank you for the review! We're so glad Andrea was able to help you out, and we'll make sure she hears about your shoutout. Thanks for choosing Certus!

Hi Jordan, thank you for sharing this! We're so glad Andrea caught how time-sensitive your certificate was right before your driving test and made sure you had it in hand to print. We'll be sure to pass along your kind words. Good luck on your test, and thank you for choosing Certus!

Hi Chris, thank you so much for the kind words! We're thrilled to hear Nor provided such a polite and professional experience. Making sure our students feel supported and informed every step of the way is exactly what we aim for. We'll be sure to share your praise with her — she'll be so happy to hear it. Thanks for taking the time to review us!

Hi Lexi, thank you for the shout-out! We'll absolutely make sure Esra sees this — quick, smooth, and helpful is exactly what we aim to deliver with every interaction. Thank you for choosing us!

Hi Dee Dee, thank you for this wonderful feedback! John O truly went the extra mile to get to the bottom of your SST ID issue, and we're so glad it's been resolved. That kind of thoroughness and attention to detail is what we strive for. We'll be sure to pass along your kind words. We're here anytime you need us!

Thank you so much for sharing this, April! We're really glad our team was able to help sort things out quickly for your daughter. Knowing that our communication made a difference truly means a lot to us. We hope she loves the course!

Hi David, we understand the security checkpoints can feel like a lot. They're there because most of our courses report completions directly to a state agency, which requires us to verify it's really you working through the material; after three missed security answers, there's a 30-minute lockout that we're not able to override, even on our end. We hear that the pacing on top of that felt excessive, and we'll pass that along. – Certus

Hi Kate, thank you for the feedback, and we're sorry about the inconvenience. The time requirements are put in place by the agencies that regulate these courses, and we understand they can feel long or unnecessary in the moment. – Certus

Thank you for the wonderful feedback, Bonnie! We're so glad Jastine was knowledgeable and able to help you get everything up and running. We'll make sure your kind words reach her. Enjoy your course!

Hi Fritz, certificates for this course are typically delivered by mail within 7-10 business days, a digital copy isn't available for this one. We'll email you to confirm your mailing address and get another certificate sent your way. – Certus

Hi Sarah, we're sorry for the inconvenience with your certificate. It's been sent out with tracking and is scheduled to arrive today, August 5th. We apologize again, please let us know if there's anything else we can do to make this right. – Certus

Hi Sofia, that's a rough way to lose progress, we're sorry to hear it. We don't have your contact information from this review, so please reach out to us so we can look into what happened with your course progress. – Certus

Hi Jill, we hear the frustration. The pacing on longer modules is tied to state minimum seat-time requirements rather than something we set arbitrarily, and the security questions exist to confirm it's you completing the training for reporting purposes. If you needed an extension because of that pacing, that's exactly the kind of feedback we take back to the course design team. We never intend to inconvenience our students or get in the way of their success, we aim to provide the best experience possible, and we're sorry we fell short here. – Certus