Certus (certus.com) has a 3.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Education & Training and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I had a great experience with Certus Driver Safety Support. Melan the representative was friendly, professional, and resolved my issue quickly. I really appreciate the excellent customer service and willingness to help. Thank you for making the process smooth and stress-free!
Reply from Certus2026-08-04
Thank you so much, Sandra! We're thrilled Melan was able to get your issue resolved quickly and make the process smooth for you. We'll be sure to share your kind words with her — we appreciate you taking the time to leave this review!
Melan was extremely helpful and provided excellent customer service. The issue was resolved quickly, and the instructions were clear and easy to follow. I truly appreciate the support and the time taken to help me continue the course. Thank you so much for the outstanding assistance
Reply from Certus2026-08-04
Thank you, Yisseth! We're so happy Melan was able to resolve your issue quickly and make everything clear so you could keep moving through your course. We'll be sure to pass along your appreciation — thanks for sharing!
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Carlos Campos · 1 review · Experienced 2026-07-31 ·
★★★★★
Quick response and Helpful Workers
Messaged late at night asking about resending certification and got a response in less than 2 hours. Melan was very quick with their response and very clear to the point! Would love to be assisted by them in the future!
Reply from Certus2026-08-04
Thanks so much, Carlos! We're glad Melan could get back to you quickly, even late at night, and get your certification question sorted out. We'll make sure she hears your kind words — thank you for the review!
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Sophia · 4 reviews · Experienced 2026-08-01 ·
★★★★★
Melan really helped.
I contacted customer service because I ordered a learning permit driving course that I did not need. Melan quickly responded, really helped, and immediately processed a refund. Good service. I really appreciate it.
Reply from Certus2026-08-04
Thank you, Sophia! We're so glad Melan was able to help right away and get your refund processed quickly. We'll pass along your thanks — we appreciate you sharing your experience!
Andrea was patient and very knowledgeable and professional
Andrea was patient and very professional in her approach to service. She took the time to guide me in troubleshooting and coaching me on how to properly administer a recording for the voice biometrics so I could log onto my class. Andrea was very knowledgeable about all error messages and how to troubleshoot for each. 10/10 experience!
Reply from Certus2026-07-30
Thank you so much, Lyndsay! We're thrilled Andrea was able to patiently guide you through the voice biometrics process and troubleshoot every step along the way. We'll be sure to pass along your kind words to her — enjoy the rest of your course!
I had been locked out by my own faults and their kind staff did a few things I couldn’t have done myself through live chat to help me. I would like to mention Gladyze in particular for helping me. The course itself seems to have grammatical errors and their animations aren't synced up, but I prefer looking things up sometimes so it’s fine.
Reply from Certus2026-08-05
Hi Riley, glad Gladyze could get you back on track through live chat! We appreciate you calling out the grammar issues and the animation sync problems specifically, that kind of detail helps our content team fix the right things. – Certus
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Shannon · 1 review · Experienced 2026-07-24 ·
★★★★★
My representative Andrea was very nice…
My representative Andrea was very nice and proficient in resolving my issues.
Reply from Certus2026-07-27
Hi Shannon, thank you for the kind words! We're thrilled Andrea was able to resolve your issue with such care and professionalism, and we'll be sure to pass along your feedback to her. Thanks for choosing Certus!
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Conor · 1 review · Experienced 2026-07-24 ·
★★★★★
Andrea helped alot
Reply from Certus2026-07-27
Hi Conor, thank you for the review! We're so glad Andrea was able to help you out, and we'll make sure she hears about your shoutout. Thanks for choosing Certus!
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jordan keyes · 1 review · Experienced 2026-07-24 ·
★★★★★
They lady was really nice and kind to…
They lady was really nice and kind to give me my certificate, cause it never popped up and I had my driving test tomorrow and she noticed that it was really important and sent me my certificate to print her name was Andrea I’m pretty sure
Reply from Certus2026-07-27
Hi Jordan, thank you for sharing this! We're so glad Andrea caught how time-sensitive your certificate was right before your driving test and made sure you had it in hand to print. We'll be sure to pass along your kind words. Good luck on your test, and thank you for choosing Certus!
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Chris · 2 reviews · Experienced 2026-07-23 ·
★★★★★
The agent who helped me was very polite…
The agent who helped me was very polite and professional. She was able to answer all of my questions and helped me navigate my way through the process of registering. Her name is Nor.
Reply from Certus2026-07-24
Hi Chris, thank you so much for the kind words! We're thrilled to hear Nor provided such a polite and professional experience. Making sure our students feel supported and informed every step of the way is exactly what we aim for. We'll be sure to share your praise with her — she'll be so happy to hear it. Thanks for taking the time to review us!
esra is goated, helped with a return nice and quick
Reply from Certus2026-07-24
Hi Lexi, thank you for the shout-out! We'll absolutely make sure Esra sees this — quick, smooth, and helpful is exactly what we aim to deliver with every interaction. Thank you for choosing us!
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Dee Dee · 1 review · Experienced 2026-07-22 ·
★★★★★
John O was amazing
John O was amazing. I spoke to several representatives in the last month. He was thorough and asked the right questions. Because of this, we found out that my SST ID was delayed because the zip code was incorrect.
Thank you so much John.
Reply from Certus2026-07-24
Hi Dee Dee, thank you for this wonderful feedback! John O truly went the extra mile to get to the bottom of your SST ID issue, and we're so glad it's been resolved. That kind of thoroughness and attention to detail is what we strive for. We'll be sure to pass along your kind words. We're here anytime you need us!
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April Alderson · 1 review · Experienced 2026-07-20 ·
★★★★★
Wrong course right solution
Wrong course right solution!
My daughter overlooked the age requirement before registering for the 5-hr course. I emailed the help desk and was able to get everything resolved. Communication was great and the team was very responsive and helpful in finding a solution.
Reply from Certus2026-07-21
Thank you so much for sharing this, April! We're really glad our team was able to help sort things out quickly for your daughter. Knowing that our communication made a difference truly means a lot to us. We hope she loves the course!
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david turner · 1 review · Experienced 2026-07-19 ·
★★★★★
Disgusting scam company, awful, never buy, seriously
Disgusting scam company. Unfriendly user interface with insane lesson times, and it'll time you out every 10 minutes to make you crawl at a snail's pace, then gives you inane nonspecific security questions that if you fail you must retake the entire course. Disgusting slime company. Awful. Stay away at all costs.
Reply from Certus2026-08-05
Hi David, we understand the security checkpoints can feel like a lot. They're there because most of our courses report completions directly to a state agency, which requires us to verify it's really you working through the material; after three missed security answers, there's a 30-minute lockout that we're not able to override, even on our end. We hear that the pacing on top of that felt excessive, and we'll pass that along. – Certus
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kate lobacz · 1 review · Experienced 2026-07-16 ·
★★★★★
This is the WORST course you could…
This is the WORST course you could probably take it is so un-user friendly it will make you rethink all of you decisions leading up to the course it will have little quiz’s at the end of each unit after annoyingly long periods of time of not reading each part And when you get a single question wrong it makes you redo it and wait the same amount of time this is the worst course to take and I don’t think anyone should have to suffer through it and I 100% would not recommend
Reply from Certus2026-08-05
Hi Kate, thank you for the feedback, and we're sorry about the inconvenience. The time requirements are put in place by the agencies that regulate these courses, and we understand they can feel long or unnecessary in the moment. – Certus
Jastine was knowledgeable about the problem and helped me to solve the situation so I could get the program needed.
Reply from Certus2026-07-15
Thank you for the wonderful feedback, Bonnie! We're so glad Jastine was knowledgeable and able to help you get everything up and running. We'll make sure your kind words reach her. Enjoy your course!
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Fritz Dufour · 1 review · Experienced 2026-05-06 ·
★★★★★
No certificate will be sent
I took the course for car insurance discount. I never received my certificate. This is a scam.
Reply from Certus2026-08-05
Hi Fritz, certificates for this course are typically delivered by mail within 7-10 business days, a digital copy isn't available for this one. We'll email you to confirm your mailing address and get another certificate sent your way. – Certus
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Sarah Honsinger · 1 review · Experienced 2026-04-19 ·
★★★★★
Fraudulent Behavior
This company failed to provide the required certificate of course completion. I contacted the company directly and they refused to escalate my concern. It has now been 3 months and I still have not received my completion certificate for the course I took. Contacted the Better Business Bureau and the company refused to respond to the Better Business Bureau. At this point I will be contacting my credit card company and requesting the investigate this company for fraud.
Reply from Certus2026-08-05
Hi Sarah, we're sorry for the inconvenience with your certificate. It's been sent out with tracking and is scheduled to arrive today, August 5th. We apologize again, please let us know if there's anything else we can do to make this right. – Certus
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Sofia DiGeronimo · 1 review · Experienced 2026-07-11 ·
★★★★★
should be less than a one star
should be less than a one star. takes more than required time to complete. got one too many wrong on a section and it started me over hours behind with no warning. a complete waste of my time.
Reply from Certus2026-08-05
Hi Sofia, that's a rough way to lose progress, we're sorry to hear it. We don't have your contact information from this review, so please reach out to us so we can look into what happened with your course progress. – Certus
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Jill Bunn · 1 review · Experienced 2026-07-02 ·
★★★★★
Scammers
Scammers. The Law should investigate. The course deliberately has you running out of time with the very long module/sections. Everyone who is learning to drive should be able to read at a 2nd grade speed level. You will inevitably need to purchase the extension and if you do happen to forget your security questions because the course is taking too long, you will need to restart from the beginning. Get another course!
Reply from Certus2026-08-05
Hi Jill, we hear the frustration. The pacing on longer modules is tied to state minimum seat-time requirements rather than something we set arbitrarily, and the security questions exist to confirm it's you completing the training for reporting purposes. If you needed an extension because of that pacing, that's exactly the kind of feedback we take back to the course design team. We never intend to inconvenience our students or get in the way of their success, we aim to provide the best experience possible, and we're sorry we fell short here. – Certus
