Certus (certus.com) has a 3.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Education & Training and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Eitan · 1 review · Experienced 2026-06-13 ·
★★★★★
Melan went above and beyond to help me
Melan went above and beyond to help me. They were incredibly kind, patient, and professional, answering all of my questions clearly and making the entire process easy to understand. I truly appreciate the excellent support and dedication. Thank you, Melan!
Reply from Certus2026-06-16
Hello, Eitan! Thank you for this wonderful review! We're so happy to hear that Melan provided such kind, patient, and professional support. We'll be sure to pass along your appreciation. Thank you for choosing Certus!
Halfway through unit 6, my laptop completely malfunctioned, causing me to fail a quiz. I joined the live chat and was paired with Jill, and she was able to restore the course due to technical difficulties. Amazing worker!
Reply from Certus2026-06-16
Hello, Jamie! Thank you for sharing this experience. We're so sorry your laptop malfunctioned mid-quiz — that must have been so stressful! We're glad Jill was there to restore your course access and get you back on track. We'll pass along your kind words!
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Lorenzo Stave · 1 review · Experienced 2026-06-12 ·
★★★★★
quick and it worked
Reply from Certus2026-06-16
Hello, Lorenzo! Thank you for the great feedback — we're glad to hear everything worked out quickly. We appreciate you taking the time to share your experience!
I was really struggling with my Driver’s Ed course, it kept glitching for some reason! The lady who helped me, Jastine, was incredibly patient and kind. Plus, I got my course up and running once more! Thank you. :)
Reply from Certus2026-06-16
Hello, Happy Customer! Thank you for this wonderful review! We're so glad that Jastine was patient and kind while helping get your Driver's Ed course back up and running. We'll be sure to pass along your kind words!
Live chat is super helpful! My issue was resolved immediately. I highly recommend purchasing the premier pass, its totally worth it! Jestine helped me right away. I will be recommending this online course to others. Thanks again!
Reply from Certus2026-06-16
Hello, Monique! Thank you for the wonderful review! We're so happy to hear that Jestine resolved your issue immediately and that you're enjoying the premier pass. We'll pass along your kind words. Thank you for the recommendation!
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Chris Kushmaul · 1 review · Experienced 2026-06-11 ·
★★★★★
I am extremely grateful for Matt's…
I am extremely grateful for Matt's kindness as I worked through a problem. Too often needs from a stressed out client go unheard, but I can tell you for certain that Matt took the time to listen and work with me to my complete satisfaction.
Reply from Certus2026-06-16
Hello, Chris! Thank you so much for this heartfelt review. We're truly touched to hear that Matt took the time to really listen and work with you. We'll be sure to pass along your kind words. Thank you for choosing Certus!
Matt was quick and responsive. He quickly resolved our issue.
Reply from Certus2026-06-16
Hello, Megan! Thank you for the great feedback! We're so happy to hear that Matt was quick and responsive and resolved your issue promptly. We'll make sure to pass along your kind words. Thank you for choosing Certus!
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Michael Ruggieri · 1 review · Experienced 2026-06-10 ·
★★★★★
Very professional
Very professional, addressed my concerns. Very satisfied.
Reply from Certus2026-06-16
Hello, Michael! Thank you for the kind words! We're pleased to hear you found our service professional and that we were able to address your concerns. We appreciate your business!
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Parker · 1 review · Experienced 2026-06-09 ·
★★★★★
Quick response and easy to understand…
Quick response and easy to understand explanation of answer.
Reply from Certus2026-06-16
Hello, Parker! Thank you for your feedback! We're glad to hear you received a quick response and found the explanation easy to understand. We appreciate your business!
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HR HR · 1 review · Experienced 2026-06-08 ·
★★★★★
Horrible customer service
While the online training is good the customer service is horrible. Ihave been going back and forth with Certus trying to purchase more maintenance training. I ask for maintenance training and the send me a link for safety training. Get it together or I will take my business elsewhere.
Reply from Certus2026-08-05
Hi there, it sounds like your account got pointed to our safety training catalog instead of the maintenance training you were after, an unfortunate mix-up. We're happy to help you get squared away, please email us at [email protected]. – Certus
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Dawn Wagen · 2 reviews · Experienced 2026-06-09 ·
★★★★★
Jestine was very helpful and took care…
Jestine was very helpful and took care of the problem right away
Reply from Certus2026-06-16
Hello, Dawn! Thank you for the wonderful feedback! We're glad to hear that Jestine was helpful and took care of the problem right away. We'll make sure to pass along your kind words. We appreciate your business!
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Fa · 1 review · Experienced 2026-06-07 ·
★★★★★
she was helpful and nice.
Jestine was helpful and nice.
Reply from Certus2026-06-16
Hello, Fa! Thank you for the kind words! We're so happy to hear that Jestine was helpful and nice. We'll make sure to pass along your appreciation. Thank you for choosing Certus!
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Carlos H · 1 review · Experienced 2026-06-06 ·
★★★★★
I got the help I needed and Grace was…
I got the help I needed and Grace was really kind to help me out. Grace’s positive attitude and customer service is really appreciated.
Reply from Certus2026-06-16
Hello, Carlos! Thank you for the wonderful feedback! We're so happy to hear that Grace was kind and helpful in getting you the assistance you needed. We'll make sure to pass along your appreciation. Thank you for choosing Certus!
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Chunky Boy Dinner · 1 review · Experienced 2026-06-04 ·
★★★★★
Negative stars
Negative stars! This company is a scam! They say they will mail your physical OSHA card but it never arrives so then they tell you to purchase a replacement for $60! Complete scam.
Reply from Certus2026-08-05
Hi there, OSHA cards ship via USPS about two weeks after course completion in a plain white envelope with our logo in the corner, easy to mistake for junk mail, so it's worth a second look through any recent mail. The $60 replacement fee isn't ours to set; it's determined by OSHA and the University of South Florida to cover reissuing an official card through the Department of Labor. Once a card is mailed, we have no control over what happens with the carrier, but we know that's frustrating, and we're sorry you were affected by it. – Certus
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Nailan · 2 reviews · Experienced 2026-06-04 ·
★★★★★
kie was very helpfull and guided me…
kie was very helpfull and guided me towards my solution very kindly and efficiently i love kie
Reply from Certus2026-06-16
Hello, Nailan! Thank you for the sweet words! We're so happy to hear that Kie guided you kindly and efficiently to your solution. We'll make sure to pass along your kind words. We appreciate you choosing Certus!
The chat agent was very helpful and solved my technical issues quickly. Great customer service!
Reply from Certus2026-06-16
Hello, Chow.Tyme Bakery! Thank you for the great feedback! We're glad to hear the chat agent was helpful and resolved your technical issues quickly. We appreciate your business and look forward to continuing to serve you!
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Manhua Li · 1 review · Experienced 2026-06-04 ·
★★★★★
The customer service was absolutely…
The customer service was absolutely amazing! The representative Kiewas very patient, professional, and helpful throughout the whole process.She answered all my questions clearly and solved my issue quickly. I truly appreciate the excellent support and positive attitude. Thank you for providing such outstanding service!
Reply from Certus2026-06-16
Hello, Manhua! Thank you for the wonderful review! We're so happy to hear that Kie provided patient, professional, and helpful service throughout your experience. We'll make sure to pass along your kind words. We appreciate your business!
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Eva · 2 reviews · Experienced 2026-06-04 ·
★★★★★
Worst experience ever
Worst experience ever. This Company is a total scam. They make the experience so user-unfriendly and so uncomfortable with an annoying security checkpoint every couple of minutes-- that you will end up so frustrated that you will likely just quit the course. If you make any mistake, they will make you start over. Absolutely do not recommend. Stay sway from this company at all cost.
Reply from Certus2026-08-05
Hi Eva, the periodic security checks are there to confirm it's still you working through the material, which matters for courses that report completions to a state agency. We're sorry the frequency made it feel disruptive, and if a mistake set you back further than a single section, that's worth us double-checking. Thank you for the feedback. – Certus
Hello, Thiago! Thank you for the kind words! We're glad to hear the live chat was easy and prompt. We appreciate your support and look forward to continuing to serve you!
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Jennifer · 1 review · Experienced 2026-06-03 ·
★★★★★
I was almost done with my course and I…
I was almost done with my course and I couldn't get back in . Star who was helping me we tried for 45 min and nothing worked. I said I need to finish today they said they couldn't help me and that I needed to start all over again. DO NOT WASTE YOUR TIME !!!!!
Reply from Certus2026-08-05
Hi Jennifer, that's an awful place to get stuck, especially that close to finishing. Star sticking with you for 45 minutes says a lot about the effort that went into trying to fix it live. If a technical lockout truly can't be resolved in the moment, your progress up to that point should still be saved on the account rather than lost, which is worth confirming rather than assuming a full restart is the only option. We don't have enough information from your review to locate your account, so please email us at [email protected] and we'll make this right for you. – Certus
