Certus (certus.com) has a 3.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Education & Training and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I been waiting for my DMV certificate for 7+ business days
Hi Khoa, we're sorry for the wait on your DMV certificate. We don't have your contact information from this review, so please reach out to us at [email protected] and we'll help get this sorted. – Certus
This course is worse than 1 star. The platform is frustrating to use, full of errors, and doesn't even have proper resolution to zoom in the fine print. What a scam
Hi Jay, sorry the display and zoom issues got in the way of the material. Thank you for the feedback, we'll review the course and make the appropriate improvements. – Certus
Andrea made my fixing my name sooo easy and shes so niceee
Hi Ileana, this made our day! Getting something like a name correction sorted out quickly can feel like such a relief, and we're so glad Andrea made the whole thing feel effortless. She'll love hearing your kind words — thank you for taking the time to share!
I did the Texas Parent Taught Driver Education, and the whole thing was very annoying to deal with. The learning itself was fine, but I answered too many security questions wrong, because they were very vague, and I didn't think to write down the answers, as I though it wouldn't be a big deal to answer the question wrong. Even after that, I tried taking the final exam, but it kept closing the page and taking an attempt. I don't know why it didn't work. They also require my documentation of driving hours, which honestly is ridiculous, as it is the DMV who requires those forms, and I see no reason that they would need it, as it's not their job to check that. They also made it seriously difficult to submit and made me resubmit multiple times, and said I had to do more night driving hours, because I started them at 8:30, but the sunset at 8:36. I would recommend another service for getting your licence.
Hi James, a couple of things worth clarifying: the driving-hours documentation is part of the Texas DPS/TDLR requirement for Parent-Taught Driver Education, not something we added, it's the same log the state requires regardless of provider. The security questions are similarly there to verify identity for state reporting. We're sorry the combination made the process feel this heavy, especially with the resubmissions. Glad you got the course completed, and we're here if you have any post-completion questions, thank you for the detailed feedback, it genuinely helps us improve the experience for future students. – Certus
Andrea was very respectful and patient. That is so important in these times we're living in where such qualities are missing from customer service.
Hi V. Hope, thank you so much for this genuinely thoughtful review — you captured something that really matters to us. Having a team that leads with respect and patience isn't just a nice-to-have; it's something we work hard to build every day. We'll make sure Andrea sees this — she'll be so happy to hear it!
painless, fast, and didnt have to over explain my situation.
Thank you, Ally! "Painless and fast" is exactly what we aim for — we're so glad we were able to take care of things without any hassle on your end. We truly appreciate you taking the time to share your experience!
The positive reviews are ALL false. Their training platform for defensive driving course ( to reduce insurance premium) is HORRIBLE.. too many technical glitches to count. Why AAA ( Auto club) has a contract with Cartus is beyond incompetent.likely a money grab . Shame on AAA.
Thank you for sharing your experience, Mark. We're very sorry to hear you encountered so many technical difficulties — that is not the experience we want for our customers, and we sincerely apologize for the inconvenience. Your feedback has been noted and will be shared with our team.
Jestine was so helpful in fixing a mix up regarding the students name on the enrollment certificate and resolved it right away as it was pretty time sensitive.
Kaila, thank you so much for taking the time to share this! We're so glad Jestine was able to step in and resolve the certificate issue quickly given the time-sensitive nature of the situation. She'll be thrilled to hear this feedback — it's a wonderful reflection of the care and responsiveness our team strives to bring to every interaction. We're always here if you need anything in the future!
So this sucks, it's a scam and nothing more. On Wednesday 6/17/2026 it had stated my Florida Driver Education Traffic Safety course had 2 days to be completed before expiring. However, the day after, Thursday 6/18/2026 it had magically expired on 6/18/2026 3:47 pm. The day after, Friday, I contact customer service, stating that their shitty interface led me on to believe a false truth, they wouldn't budge to maybe spare some sympathy or extend it, rather they made linked me to a website where I had to pay $25 for the course????????? Not only that but the course is egregiously bad, and its a laughing stock cause it was so easy to tell it was just made by ChatGPT or AI 😂😂. It was my father who payed for the course and got scammed of his money due to your misleading and bad interface, probably made by AI or a toddler.
Hi Christian, we're sorry your father's course expired sooner than expected. Most of our state courses run on a fixed access window tied to state registration requirements, which is worth checking at signup, since re-enrollment after expiration does carry a new course fee. We've reset the course as a courtesy for the inconvenience, so you're welcome to log in and pick it back up right away. Going forward, your expiration date is always visible on the course dashboard once you're logged in. Let us know if you have any other questions. – Certus
Reza was very helpful ( customer service )
Hello, Richard! Thank you for taking the time to share your experience! We're so happy to hear that Reza was able to assist you. We'll be sure to pass along your kind words — it really makes a difference. Thank you for choosing Certus!
Horrible experience! I just purchased a food manager test. Created my account and logged in, took the test and passed. Printed out the test and it’s not my name on the certificate. I call the customer service, they are unwilling or unable to help me. They cannot change the name even though my email has been compromised they will not refund my money. I have proof that I created the a. Point, I paid for it with my debit card and I took the test. So now someone has a certificate without doing a thing and I’m just shit outta luck. I have called the state and reported them. Who knows if the state will ever respond. If it’s anything like renewing your permit I’m sure I’m in in a hell of a wait. So they got my money, and certified someone else who has used my email I suppose. I have been instructed to make a new email and retake the test. I will not use Certus again for any reason. Their customer service is terrible. I have called them so many times, cannot get a supervisor. One guy whom I can barely hear and he won’t speak up mocked me and talked over me. Save yourself time and money. Do not use them. I have to do all this BS over again with a different company. Hopefully I can find an honest one.
Hello, Susan. We sincerely apologize for the inconvenience and for the frustration this experience has caused — this is not the level of service we strive to provide. We want to make this right and are happy to offer you a voucher to get you registered under a new account with your correct name on file, at no additional cost to you. We have sent you an email to gather a bit more information so we can get everything sorted for you as quickly as possible. Please keep an eye on your inbox and don't hesitate to reach out if you have any questions in the meantime. We truly appreciate your patience and look forward to resolving this for you.
Hello, Ayesha! Thank you for the great feedback. We're thrilled to hear you experienced a rapid response and excellent service. We truly appreciate it!
Hello, Alexis! Thank you for the kind words — we're so glad the service was fast and helpful. We appreciate you taking the time to share your experience!
The chat customer service was very nice and fast respond. Noronessa, helped me efficiently. Thank you
Hello, Cabus Dewey, Thank you for the kind words! We're thrilled to hear that Noronessa provided you with fast, efficient support. We'll be sure to pass along your appreciation to her. We're glad the experience was smooth and we look forward to assisting you again!
First of all to get a company on the PHONE and speak to a live representative is a miracle in itself. I was having trouble setting up my customer profile. Carol was amazing, helpful, patient and most of all Kind. It reminded me of the good old days when customer service was at it's finest. Please see that Carol is recognized. Thank YOU
Hello, Eileen, Thank you so much for sharing this — it truly made our day! We're so glad Carol was able to assist you with setting up your customer profile and that the experience left such a wonderful impression. We'll absolutely make sure she receives this recognition. She is a great example of the care and dedication our team strives to bring every day. We appreciate you taking the time to leave this kind review, and we look forward to serving you again!
Scam!!! Never reported my Florida barber certification hours to the state.I had to take the course over with a reputable company...
Hi Gene, completed hours for state licensing courses are reported directly to the relevant state board, typically within a few business days of completion. We're sorry for the confusion this caused, processing delays or submission errors can sometimes happen on the state's end. We don't have enough information here to look up your account, so please reach out to our support team if you still need help. – Certus
I purchased a course for a builders license. I was unaware of an expiration date which has passed. After a lot of dead ends through the actual company that I bought the course package from, I contacted this host company and they were quick to satisfy, seeing that I never logged in or started the course.
Hello, Eric! Thank you for sharing your experience. We're sorry for the confusion around expiration dates, but we're glad we could quickly resolve it for you. We appreciate your patience and your business!
Ranel was able to take my information and input it for me. My issue was taken care of quickly and efficiently.
Hello, Brad! Thank you for your kind words! We're so happy to hear that Ranel was able to assist you quickly and efficiently. We'll be sure to pass along your appreciation. Thank you for choosing Certus!
My daughter kept getting locked out of her account and KIE YIING went above and beyond to get her access again and ensure it doesn’t happen again. We are already stressed about getting the course finished before her test and this really eased our mind. Thank you!!
Hello, Happy Customer! Thank you so much for this wonderful review. We're thrilled to hear that KIE YIING went above and beyond for you and your daughter. We'll make sure to pass along your kind words — and we hope she aces her test!
Kie was awesome with support super quick and overall very helpful
Hello, Empathy! Thank you for the kind words! We're so glad to hear that Kie provided awesome and super quick support. We'll make sure to pass along your feedback. We appreciate your business!
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