Chatbooks

Thanks for sharing your experience! We're so happy your grandchildren love the books. We understand the frustration with service changes and truly appreciate your feedback. If customization is a priority, our Classic Books might be a better fit for you! Feel free to reach out if we can assist.

We understand your frustration and appreciate your feedback. Minis weigh less than 13 oz, so they don’t include door-to-door tracking. While standard shipping usually takes 5-7 business days, Minis can take up to 18 business days to arrive. If yours hasn’t arrived by then, we’re happy to replace it. If tracking is important to you, we offer other products with tracking and premium shipping options—feel free to reach out for details! Once shipped, delivery times are in the hands of the carrier, but we do provide free shipping. We appreciate your support!

Thank you for your kind review! We're thrilled to hear about your positive experience and grateful to have printed 26 books of your special memories. We can’t wait to create even more together—thank you for being part of the Chatbooks family!

Apologies for the misunderstanding. You can add any past month you'd like to your subscription. I see that our support team has already assisted you, and it looks like this is now clear. Let me know if you have any further questions!

Thank you!

Thank you, Lydia!

Thank you for reaching out and sharing your experience. I completely understand how frustrating this situation has been. Unfortunately, our orders are not eligible for reimbursement. Please know we are actively monitoring the situation and remain hopeful that the strike will end soon so your order can reach you. We truly appreciate your patience and understanding during this unprecedented time.

We appreciate you being here for the last 10 years! I'm sorry for the trouble and have gone ahead and sent those next 2 books to print using the existing credits. I have emailed you with additional information and look forward to hearing back from you.

Thanks for the feedback. We're sorry for the confusion with the credits. When a subscription is started, it has to begin with a completed month so since you started in November, the starting month was October. We're always happy to adjust this and I can see that Abigail was able to get that taken care of as well as issue a reprint for the printing issue. We'll be here if you need anything else!

Thanks for the feedback, Acela. It looks like our support team was able to resolve the account issues but I did send you an email where you can get in touch with me just in case you need anything else. Thank you!

Thank you for your feedback, and I’m sorry for your frustration. When Instagram’s API changes impacted our ability to support Instagram photo subscriptions, we sent multiple notifications/emails to explain the transition to photo book credits, which could be used for other projects. We apologize if this information didn’t reach you or wasn’t clear. If you’d like more details or assistance, please email us at [email protected]. We’re here to help and appreciate your understanding as we adapt to changes.

We're so glad to hear you enjoyed the book! We appreciate your kind words about Shannon's customer service.

We understand your frustration with the recent payment system changes and apologize for the inconvenience. I've emailed you an alternative option, as Classic Books might better suit your needs. Thank you for your feedback!

I'm sorry to hear about the trouble you've had. It sounds like you have the auto ship feature enabled which can be turned off under the Subscription Settings. Credits don't expire for 13 months after the original date that they were acquired and we also provide the option to extend those dates in the app. Please feel free to reach out to [email protected] where we'd be happy to walk you through that.

We're sorry to hear about your frustrating experience and would love to know more. If you'll please reach out to [email protected] we'd be happy to take a look at your account and go over things with you!

We're sorry to hear this and apologize for the trouble and frustration. Please reach out to [email protected] so we can look further into these issues for you and get them resolved.

We're so happy you'll have a way to remember your special dog for year to come. Thank you

We appreciate you taking the time to share your positive experience!

Thank you for sharing your feedback. We’re sorry to hear about your recent experience, and we want to reassure you that we did respond to your inquiry and followed up. It sounds like there may have been a communication issue, and we’d love to look into it further to ensure everything is resolved. Please feel free to reach out again so we can assist you promptly. We appreciate your continued support and value your input as we work to improve!

We appreciate your kind words and are thrilled to hear you had a positive experience!