CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Reviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms.
However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Made a mistake in my last name and I wasn't allowed to change for free even at an instant notice. That made me flustered and I made another flight booking and caused me to input an incorrect date (One day later!) - I will never use this website again. As a result, I changed to Agoda to make my flight booking!
Cheaptickets.sg 回复2026-04-08
Hello Ivan,
Thank you for your feedback. We are sorry to hear about the problems you experienced with the name change and the dates of your second booking.
A ticket is a personal document, and the names must match exactly those in your passport. We are bound by the strict rules of the airlines regarding name changes. In most cases, airlines do not allow free corrections, even shortly after booking.
Regarding your second booking: the dates you selected during the booking process are final once the ticket has been issued. Since we have not been in contact with you regarding these specific issues, we must follow the airline's standard terms and conditions for changes or cancellations.
Kind regards,
CheapTickets
Ingrid
I bought my ticket from CheapTickets.sg and it was a very good promotion. The booking process was easy and smooth. Everything went well and I received my ticket quickly. Very convenient and hassle-free. Highly recommended! 👍
Hello Licong,
Please note that when requesting a ticket change, we are required to follow the specific fare conditions and change rules of the airline, in addition to our own service fees. Although the final decision regarding approval for a change and associated costs rests with the airline, we make every effort to assist you by exploring all available options and finding the most suitable solution for your travel plans.
Kind regards,
CheapTickets
Ingrid
Major problem with cancellation. Skip for major trips
Avoid if major trips. Customer service can't do anything .
Tried to ask for a medical waiver for flights book thru cheap tickets for Singapore airlines. The entire back and forth communication was a waste of time. CheapTickets insisted that they have communicated with the airlines but the airlines mentioned they have not received anything of the sort.
I have other family member which managed to get the wavier easily with Singaporeairlines with the same situation and I find that CheapTickets basically didn't do anything to even try to help.
Basically the customer service is just faking it. After the flight date was over, I tried asking for a statement saying that no refund is being provided, they are telling me that the flight was taken. I don't even know what information they are getting from. Singapore airlines even sent me an email saying the flight was not taken.
Totally unreliable customer service. Useless when anything happens
Cheaptickets.sg 回复2026-02-17
Hello Jinlong,
Thank you for your feedback. I regret the difficulty you experienced regarding your medical waiver request. When a waiver is requested, we act as an intermediary to submit your documentation to the airline; however, the final approval rests solely with them. It is concerning to hear about the conflicting information regarding your flight status and communication logs. We invite you to contact our live support so we can investigate this further.
Kind regards,
CheapTickets
Ingrid
The ticket sent was missing something. But after call the number, the issue solve fast.
Cheaptickets.sg 回复2026-02-10
Hello Sue,
We appreciate you bringing this to our attention. We're glad our team was able to resolve the ticket issue quickly for you. Thanks for your positieve feedback.
Best regards,
CheapTickets.sg
Ingrid
It's impossible to contact customer service. The link to service & contact returns with error regardless of browers. My tickets are changeable before departure date BUT cheaptickets website does not allow any change and without any way to contact the customer service I will incur full airfare costs (US$7500)
Cheaptickets.sg 回复2026-02-04
Hello Amy,
We're sorry to hear that you didn't have a smooth experience with us, but thank you for sharing it.
We would like to find a solution together with you. Within 24 hours, customer service will contact you.
Kind regards,
Peter
CheapTickets
Really the ticket cheap, compare to other web site. And super fast customer support by Ms. Priya
Cheaptickets.sg 回复2026-01-28
Hello Subba,
Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
CheapTickets Customer Service
Ben
BEWARE OF CHEAPTICKETS.SG
I recently booked a return flight ticket via cheaptickets from Singapore to Jakarta to Pangkal Pinang. Paid about SGD 300+. Later for an emergency I wanted to change my departure date from 2 Feb 26 to 31 Jan 26. I went to the platform portal & chat with an agent. He informed that I will need to for Airline Changes + admin fee + airline current price difference. It was all okay until this. The agent returned saying the change is SGD 600+. I decided to leave my return ticket and buy a new departure ticket but was told that the return ticket would be canceled if I did not use the departure ticket. I had to buy a new ticket altogether & swore not to use them again. I will be VERY careful about buying tickets next via agent portal! Stick to the trusted ones!
Cheaptickets.sg 回复2026-01-27
Hello Nabilla,
We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.
We would like to find a solution together with you. Within 24 hours customer services will contact you.
Kind regards,
Budgetair Customer Service
Ben
Easy and efficient to book. Price competitive. Fast sending of tickets. Very happy and contented with service
Cheaptickets.sg 回复2026-01-19
Hello Neil,
Thank you for the nice review! We are glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Peter
CheapTickets
Thank you for the great review, Mohd Husien! We look forward to seeing you again soon on our website.
Kind regards,
Mark | Customer Service
CheapTickets.
Price is cheaper and very easy to book. No need to fill up so many details. I booked air tickets for my 11 persons all done within 15 mins. So Amazing! My favorite choice from now.
Cheaptickets.sg 回复2026-01-17
Thank you for the great review, Chutinan! We look forward to seeing you again soon on our website.
Kind regards,
Mark | Customer Service
CheapTickets.
These idiot try to suck you into there scam. They offer flights at cheap prices and then try to hind behind small print. Watch Out
Cheaptickets.sg 回复2026-01-05
Hello Freedom,
We're sorry to hear that you didn't have a smooth experience with us, but thank you for sharing it.
We would like to find a solution together with you, but we don't have the correct contact information to contact you.
Via TrustPilot we will send you a request (which you will receive by email) to share your details with us. Once we have received your information, we will contact you.
Kind regards,
Peter
CheapTickets
Trip.com
traveloka.com
Vliegwinkel.nl
CheapTickets.nl
Agoda
Teaflight
BudgetAir.com.au
BudgetAir.it