CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Written by the business, not verified by us.
Is Cheaptickets.sg legit?
Cheaptickets.sg (cheaptickets.sg) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 36% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms.
However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
Auto-generated from all reviews of this business. For reference only.
Very disappointing.
I had made by booking by entering my first name as YI JIE (with a space in between) and the ticket issued by the airline (scoot) stated my first name as YIJIE (without the space in between). When I attempted to add my Krisflyer membership using the airlines manage my booking portal, I am not able to do so because the name on the ticket issued (YIJIE - without space) mismatches the name registered for the membership (YI JIE - with the space). And the airline is imposing a CNY 560 charges for me to add a space. It is definitely cheapticket's mistake.
I also provided my membership number during the booking on cheapticket but the number had not been added to the ticket issued.
When I reached out to the customer service, they are not able to resolve the problem. They told me to handle the issue by myself with the airline.
Cheap ticket is not going to take the responsibility on their mistake at all!
Hi Jason,
Thank you for taking the time to share your feedback with us.
It's great to hear that you found the booking process on our website easy to use. We aim to provide a simple and smooth experience for all our customers, and your review lets us know we're on the right track.
We look forward to helping you with your future travel plans.
The Cheaptickets.sg team
Fast and easy access best price compares to others
Reply from Cheaptickets.sg2026-10-23
Hi Ron,
Thank you for taking the time to share your feedback. It is great to hear you found our website fast and easy to use for your booking.
We look forward to helping you with your future travel plans.
The Cheaptickets.sg team
Hi Jeremy,
Thank you for taking the time to share your feedback. It's great to hear you found our booking process easy to navigate, as we aim to make planning your travels as simple as possible.
We appreciate you choosing Cheaptickets.sg and look forward to helping with your future travel plans.
The Cheaptickets.sg team
Hi Deepak,
Thank you for taking the time to leave this positive review. It's great to hear that you had a good experience with us and found our name to be a true reflection of our service.
We appreciate you choosing Cheaptickets.sg for your travel needs and look forward to helping you with your future bookings.
The Cheaptickets.sg team
Hi Bryan,
Thanks for taking the time to share your feedback. It is great to hear you had a smooth booking process and a wonderful experience with us.
We look forward to helping you with your future travel plans.
The Cheaptickets.sg team
Hi Narayna,
Thank you for your positive feedback. We are happy to hear you found the Cheaptickets.sg app simple and easy to use.
Our goal is to make booking your travel as straightforward as possible, and it is great to know we achieved that for you. We look forward to helping with your future travel plans.
The Cheaptickets.sg team
Hi Nicholas,
Thank you for taking the time to share your positive experience. It is great to hear that you found our booking process easy and convenient.
We aim to make buying plane tickets as simple as possible for all our customers. We look forward to helping you with your future travel plans.
The Cheaptickets.sg team
BECAREFUL booking through cheap tickets. I bought ticket to HKG. The screen showed ‘ UNABLE TO PROCESS’. Right after we decided to book via other platforms. Few days later we found out that CheapTickets processed the transaction and forwarded us a flight ticket. We showed proof, system prompted UNABLE TO PROCESS. After 10 emails or so, CheapTickets email respond is extremely consistent - ‘There was no error, once ticket is issued, it is a valid transaction so it is right for them to charge us’. Wow! Damn shocking. There was no way for us to claim back because you realise that their STANDARD respond shows they operate like a scam company.
Reply from Cheaptickets.sg2026-10-19
Hello Mavis,
Thank you for your feedback.
This error can occur when a card transaction is not cancelled before attempting a new booking. When your bank resubmitted the payment, our system received it and automatically issued your ticket.
We will be sending you a separate email to request your booking details so our team can fully investigate this issue for you.
Kind regards,
Steve
Cheaptickets
Hi Avtar,
Thank you for taking the time to share your positive feedback. It is great to hear that you had a good experience booking with us.
We appreciate you choosing Cheaptickets.sg for your travel plans and look forward to assisting you with future bookings.
The Cheaptickets.sg team
Dear Balamurugan,
Thank you for your positive feedback. It is great to hear that you found our website easy to use for your booking. We aim to make the process as smooth as possible for all our customers.
We appreciate you choosing us for your travel plans and hope to welcome you back again soon.
The Cheaptickets.sg team
I am happy and truly trust worthy to deal with them and they’re prices
Reply from Cheaptickets.sg2026-10-16
Dear Jagadish,
Thank you for taking the time to share your positive experience. It is great to hear that you are happy with the service and found us trustworthy. Your feedback is important to us.
We look forward to helping you with your future travel plans.
The Cheaptickets.sg team
Hi Selvakumar,
Thank you for taking the time to leave us a five-star review. It is great to hear you had a good experience with Cheaptickets.sg.
We appreciate your feedback and look forward to helping you with your future travel plans.
The Cheaptickets.sg team
Hi Wang Bo,
Thank you for taking the time to leave this excellent review.
It is great to hear you found our booking process to be easy and fast. We aim to provide a smooth experience for all our customers, and your feedback lets us know we are on the right track. We look forward to helping with your future travel plans.
The Cheaptickets.sg team
Transaction was very smooth and fast. I'm very satisfied.
Reply from Cheaptickets.sg2026-10-15
Hi Rona,
Thank you for taking the time to share your positive experience. It is great to hear that you found the booking process on our website to be smooth and fast.
Your satisfaction is important to us, and we look forward to helping you with your future travel plans.
The Cheaptickets.sg team
Hi Twee Ming,
Thank you for taking the time to share your positive feedback. It is great to hear that you found our website easy to use and the booking process straightforward. We aim to make finding and booking flights as simple as possible for our customers.
We look forward to helping you with your future travel plans.
The Cheaptickets.sg team
fast, simple, works. I receive the e-ticket which some other booking agents do not.
Reply from Cheaptickets.sg2026-10-14
Hi there,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process fast and simple.
We are happy we could provide a smooth service and that you received your e-ticket promptly. We look forward to helping you with your future travel plans.
The Cheaptickets.sg team
Hello Eunkyo,
We apologize for any frustration caused. You reached out to update your date of birth, and we reassured you that an exact date of birth is not required on the ticket itself as long as your name matches your passport, as this can easily be corrected during online check-in.
We take your feedback seriously and will call you directly to address your concerns and reassure you.
Kind regards,
Steve
Cheaptickets
Hi Aatitheya,
Thank you for taking the time to leave a review. It is great to hear you had an excellent experience and found our team's response to be fast.
We appreciate you choosing to book with us and look forward to helping with your future travel plans.
The Cheaptickets.sg team
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