i need immediate help, i ordered my bday dress without an account and now i’ve lost the tracking number and have no email to track anything, i have no idea what to do may u help and if u do i will ensure you a five star review 😉
Cherley 回复2024-02-17
Dear Kotryna Mika,
Our order ID starts with CH and the format of the tracking number starts with YH or YT. However, there is no recipient named Kotryna Mika on our system. We kindly suggest you consider the possibility that your order was placed on another website whose name looks similar to Cherley's. We hope you can receive your order ASAP.
Kind Regards
Cherley Customer Complaint Team
[email protected]
i only have order id and nothing else my name might now show but sandra might show , my order id is 366465129586804082271
Cherley 回复2024-02-17
Dear Kotryna Mika,
Our order ID starts with CH and the format is not this long. And there is no recipient named Kotryna Mika on our system. We kindly suggest you consider the possibility that your order was placed on another website whose name looks similar to Cherley's.
We hope you can receive your order ASAP.
Kind Regards
Cherley Customer Complaint Team
[email protected]
i need immediate help, i ordered my bday dress without an account and now i’ve lost the tracking number and have no email to track anything, i have no idea what to do may u help and if u do i will ensure you a five star review 😉
Cherley 回复2024-02-05
Hello,
In this case, you can take a screenshot of your payment details and reach out to us at [email protected]. Because your name didn't show any result in our order searching system.
Looking forward to hearing from you.
Cherley Customer Complaint Team
[email protected]
Disastrous Experience with Cherley: A Warning to Potential Customers
My experience with Cherley has been profoundly disappointing. My girlfriend ordered two dresses from their website, and the entire process has been marred by delays, misrepresented products, and a seemingly insurmountable struggle to obtain a refund.
Firstly, the dresses took an inordinate amount of time to arrive, far beyond the standard delivery period. Upon receipt, it was immediately evident that the garments bore little resemblance to the images showcased on the website. The fit was entirely different, and the quality left much to be desired.
Seeking to rectify the situation, we initiated a return request. However, this seemingly straightforward process became an ordeal. Cherley presented various objections, including citing time constraints, the international return centre being in the United States, and insisting on costly return fees. They initially proposed a partial refund, which later dwindled to only half of the total amount.
Despite their assurances of a timely refund within 5 to 10 business days, we find ourselves well beyond that timeframe without any reimbursement. The lack of transparency and the shifting promises have left me deeply dissatisfied.
In light of these issues, I strongly caution prospective customers to exercise prudence and refrain from parting with their hard-earned money on this website. Cherley's practices and customer service have proven to be far below acceptable standards, and the risk of disappointment is too great to justify any transaction with this company.
My order number - CH00293621
It was me that ordered it.
Today you’ve emailed this ‘Dear customer,
Sorry for keeping you waiting so long.
We will contact and urge our financial department to process your refund as soon as possible.
We apologize again for any inconvenience caused.
Best regards,’
However it’s really just not good enough overall.
Cherley 回复2024-02-02
Dear Iain Macdonald,
We apologize for any inconvenience. In this case, your girlfriend can escalate the issue to [email protected] to sort it out.
You can also give us the relevant order details, such as order ID and the email address, to look into it.
Regards.
Cherley Customer Complaint Team
[email protected]
Ordered a dress for a wedding for £48. Never received the dress and have since since the exact same picture used to advertise the dress on the “House of CB” website for £189 - so this site is obviously a scam. Thankfully I paid via PayPal so I have received a refund through them.
DO NOT ORDER FROM THIS SITE!!!
Cherley 回复2024-01-29
Dear Stacey Collier,
Cherley is not a scam and would like to address your concerns.
1)
Your order has been shipped out and the confirmation email has been sent upon shipping. If you have not seen it, please email our support team at [email protected] to inquire about the status, especially when you need the product for a specific function. Our support team's response timeframe is 24 hours, which ensures effective assistance to our customers.
2)
The products and images displayed on our website are provided by our supplier. We are committed to ensuring the authenticity and adherence to legal requirements in our product offerings. In this case, we are in the process of investigating the incident and will provide prompt feedback to the supplier for verification.
We appreciate your vigilance and kindly request you to provide us with a picture of the product you are talking about. This will help us locate the SKU quicker and initiate the necessary steps to resolve this problem ASAP.
Thank you in advance.
Cherley Customer Complaint Team
[email protected]
Actually ZERO stars is more like it…Horrible company
Actually ZERO stars is more like it .This company is very dishonest! They do not except returns even though they state in there return policy that they do. They want to offer me a 10% refund for $80.00 boots that do not fit me. Really disgusting customer service buyer beware ! They make it appear they are USA based... but you guessed it CHINA . There Karma will be a a pay back, for that I have no doubt!!
Cherley 回复2024-01-27
Dear Jennifer Pepper,
There are only three pairs of boots on sale on Cherley currently. I checked your name on our system but no "Jennifer" and "Pepper" ever bought boots on Cherley. Could you give us your order ID to follow up on the case? Thank you in advance.
Cherley Customer Complaint Team
[email protected]
I ordered a few dresses for a wedding on the 3rd November. When they arrived, the quality wasn’t that great and the colour wasn’t 100% the same as online. Ultimately, the dresses weren’t for me. I requested a full refund (they offer you different options, most of which you don’t get a full refund). I payed my shipping fees and the return was made. Once the dress arrived, I didn’t hear anything from Cherley, no confirmation that it had been received, even though I could see it had on the tracking link. I had to reach out to them and request my refund to be processed. They said it will take a few days to reflect (as it normally does) but I have been waiting for over 4 weeks and I still haven’t received my refund. Their communication is poor and until I receive my refund, they are extremely untrustworthy. I would not recommend buying from them.
Cherley 回复2024-01-24
Hello Cath,
The refund has been issued and we will use [email protected] to send you more details.
If you don't like the interaction or solution with the support team, you are always allowed to escalate the case to [email protected]. We will try our best to take care of it.
Feel free to reach out to us if you have any follow-up questions.
Cherley Customer Complaint Team
[email protected]
I've never buy anything in Cherley and I tried this time. I had a mistake with the size and when I realized I email them to fix it before the dress arrive. They did it immediately and I received my dress in the correct size. I'm in love with the dress, the quality and is accurate to the images. I will buy it again cause this was a gift for my cousin.
It said it would come in a week it came three weeks later, i am appalled with this service, i only got it now
Cherley 回复2024-01-17
Dear Sally,
We apologize for any inconvenience caused by the delay in delivering your order. Could you give us your order info to investigate the case? Should you have any follow-up questions, please feel free to contact us at the email address below.
Faithfully,
Cherley Customer Complaint Team
[email protected]
Ordered a dress for a 21st Birthday. It never arrived but I was sent a picture of the package going through somebody else's letter box. Tried to get help from Cherley. They refuse to accept it is their problem and want me to chase up with the courier. Asked for a refund but all I get is delay and obfuscation from Cherley.
Cherley 回复2024-01-15
Update：
Thank you for giving us your order info. The order has been refunded.
Hello CLT,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at [email protected]? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Cherley Customer Complaint Team
[email protected]
The clothes shown and the clothes sold are not the same.
I ordered your dress through your website which I thought was very pretty so I ordered it.
But the dress I received was not at all like the sample shown. Not all the same
There is no back zipper, not in the sample picture.
The arms are very short. Not as long as in the example picture.
Poor quality sewing
The retention of details is very poor.
The color of the lining fabric is not the same as the color of the sample shown.
Nothing like the example you posted on your website. Very, very, very bad.
How do you get through sales like this? Have you checked the product quality before selling?
This is my Email
i have pictures or anything if you want
Cherley 回复2024-01-11
Hello there,
We apologize for your dissatisfaction with the discrepancy of the item received. Please rest assured that orders are returnable and refundable -- you can reach out to us to sort it out.
For your convenience, our team member has used [email protected] to send you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Cherley Customer Complaint Team
[email protected]
Received my $40 knockoff dress. When I received it (in a small package) I knew I was doomed. The quality was “ok” as I was expecting much worse, but knew I couldn’t wear it because the stitching on the back was not aligned and it would be visible to anyone walking in back of me. TikTok please vet your advertisers because they are using legitimate sites and stealing their content. Shameful!
Cherley 回复2024-01-08
Dear Vernie Renée Maier,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable -- you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Cherley Customer Complaint Team
[email protected]
I really wish I would have read the reviews. Do not buy from this company. The quality is awful for the price I paid. It smells funny it’s just awful.does not look anything like the photo either.
Cherley 回复2024-01-02
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
I attempted to cancel my order 2 hours after it was confirmed due to personal reasons, so i emailed them.
The answer came 2 days later with an ‘We are sorry but the item has been shipped so we cannot go through with the cancellation’, which is exactly why i had tried to cancel before it was shipped and they still shipped it (It was shipped 2 days after I had sent the email).
Now I am waiting for it to arrive (it hasn’t yet) so I can return it, and I’ve yet to have received the dress. I am waiting for it to arrive even if late to see how things will go, hopefully they answer.
Cherley 回复2023-12-25
Dear Mika,
We are sorry for any inconvenience caused by the delay in responding to your email. Though we try our best to make a response within 24 hours of receiving it, the reply might be delayed in situations like overstock and day off. We hope you can understand.
Your order has been in transit to USPS. It is expected to be delivered on Dec. 29. We have sent you another email to give you more shipping details.
Best Regards,
Cherley Customer Complaint Team
[email protected]
They said they’d respond to emails in 24 hours but i still haven’t gotten a response after a day. I need to cancel my order.
Cherley 回复2023-12-18
Dear Abi Good,
We would like to clarify that our response time is one Business day. This means at weekends we can't respond as speedy as weekdays.
Additionally, your order has been canceled.
Should you have any follow-up questions, please feel free to contact us.
Faithfully,
Cherley customer complaint team
[email protected]
I had bad experience with this company I did ordered a dress in September just arrived on 4th of December. Also the quality of dress was awful, as well as not described on the website there fore I wouldn’t recommend this website for shopping.
Cherley 回复2023-12-13
Hello there,
We apologize for your dissatisfaction with the quality of the item received. We understand how frustrating it can be to receive a dress that didn't meet your expectations, especially after a long wait. We take customer feedback seriously and will review our turnover time and quality inspection.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
These dresses are directly taken from house of CB- they are exact copies and come in significantly worse quality- the images are identical to that of House of CB so they don’t even try to remodel the dresses before ripping of the images.
Cherley 回复2023-12-08
Dear Mel,
The products and images displayed on our website are provided by our supplier. We are committed to ensuring the authenticity and adherence to legal requirements in our product offerings. In this case, we are in the process of investigating the incident and will provide prompt feedback to the supplier for verification.
We greatly appreciate your vigilance and bringing this matter to our attention. We take your feedback very seriously. As an honest seller, we value and respect all intellectual property rights. We were wondering if you could provide us with a picture of the product you are talking about. This will help us locate the SKU quicker and initiate the necessary steps to resolve this problem ASAP.
We can be contacted at the email below. We look forward to hearing back from you.
Cherley Customer Complaint Team
[email protected]
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