Just like everyone else, I placed the order 2 weeks ago and it still says “awaiting shipment”. Wrote 2 emails and no response whatsoever. Ridiculous. Please cancel this order or at least update on the status!!! Order No. CH00322050
Cherley 回复2024-03-06
Dear Mariia,
1) We apologize for the delay in shipping your order. The backlog we are experiencing has brought dificculties in our shipping arrangement. But we didn't see the 2 letters from the email address you used for the purchase.
2) As for the update, your order can be shipped within this week. Upon shipping, you will receive an email with a tracking number that you can use to trace your order.
If you have any follow-up queries, please feel free to contact us.
Cherley Customer Complaint Team
[email protected]
I ordered a dress from cherley on February 27th and never received a confirmation email or any information on shipping. I've tried emailing their customer support but based on other reviews it seems like they don't respond to email. Now I think this might just be a scam because it shows my card was charged but I have no way to track or check my order...
Cherley 回复2024-03-06
Dear Emily Field,
Please rest assured that we will respond to your emails. The normal timeframe for response is 1-3 business days.
As for the delay in shipping, your order was pre order, plus a backlog we are experiencing, so the shipping is delayed. But yours can be shipped around one week later.
We have used [email protected] to send you a follow-up email. Should you have any follow-up questions, feel free to contact us at this email.
Sincerley,
Cherley Customer Complaint Team
[email protected]
I placed and order on Feb 27,2024 for 2 dresses and have not received an email that it has been shipped out. It’s been almost a week and I find this ridiculous. I need the package one March 8th. I’ve emailed them and still no response. They won’t answer my email so I’m hoping they will answer my review. Wondering is this website is a scam.
Order No. CH00325526
Cherley 回复2024-03-06
Dear Juliette Salaj,
One item in order # CH00325526 has been shipped and the confirmation email has been sent to your address upon shipping.
We apologize for the delay in responding to your email. Our customer service team is a little shorthanded recently. But your email has been replied to. Kindly check your inbox.
Should you have any follow-up questions, please feel free to contact us.
Faithfully,
Cherley Customer Complaint Team
[email protected]
Ok so I was here to read the comments after I ordered three dresses from them. They are definitely slow, but I got my first dress and the quality is exactly as I expected. The problem is that they don’t respond quickly and I was mad asking PayPal to give me my money back lol. I hope the two other dresses I ordered will come soon and would advice Cherley’s team to just openly communicate the time of the shipping, anything else makes a customer angry 😅. But yeah, I give 4 stars, because the dress is actually great.
I’m editing my review as the dress finally arrived!
I’m editing my review as the dress finally arrived! I initially left a 1 star review due to never receiving a confirmation email so I had no clue if and when my order had shipped. After leaving a review here, they responded promptly and gave me required tracking information. It arrived 3 weeks after my order date which is what I was expecting anyway. I love the dress it is silky and super soft material.
Cherley 回复2024-03-05
Hello Lili,
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at the email address below?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks.
Cherley Customer Complaint Team
[email protected]
Ordered over a week ago and still no update on shipment. Its still showing up as “awaiting shipment”, the same label as when i first ordered. Emailed 2 days ago and no response and now its going into the weekend :(
Order No. CH00322789
It is March 21st now and still no updates on shipment. I am going to email to request for a refund.
Cherley 回复2024-03-05
Dear Hannah,
Order # CH00322789 is expected to be shipped in one week at the latest. Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. We will respond to your email in 2-3 business days.
Cherley Customer Complaint Team
[email protected]
Like all the other comments I ordered two dresses on 2/18 and the orders are still showing as awaiting shipment. At this point I won’t even get the two dresses in time for the event. I tried emailing but received no response. CH00321236 Was my order number
Cherley 回复2024-03-05
Dear Elizabeth England,
Cherley is not a scam. We apologize for your disappointment caused by the delay in shipping and responding. Both our customer service team and factory are experiencing a backlog. We are extending our working time to resolve the issues and hope you can understand.
Your email has been replied to and we use [email protected] to follow up on this matter.
Cherley Customer Complaint Team
[email protected]
I emailed Cherley and it seems they do not respond. I see they reply here, so I would like to cancel my order. I spent $100 and I never received an email confirmation. The status stays as awaiting shipment. If Cherley sees this, please respond, cancel my order, and please refund me.
Order #CH00324928
Cherley 回复2024-03-01
Dear Olivia Zgoda,
We didn't see any email sent from the address you used for the purchase. Your order can be shipped one week later. We have used [email protected] to follow it up. Kindly check your inbox.
Cherley Customer Complaint Team
[email protected]
I've been waiting for my order to come in for over 3 weeks now. I'm utterly dissapointed since no confirmation email was sent. I can't even check the status. I would like to get the dress. Please contact me to solve this issue. I will send you my email whe you reply to me. I will be waiting for your reply and a solution to this issue. Thank you.
Cherley 回复2024-03-01
Dear Lucia Hidalgo,
The parcel of your order was shipped on 2/26 and now it is in transit. The confirmation email was sent to your email as well upon shipping. You can reach out to us at [email protected] before wiritng a review. We will respond within one bisiness day. Thank you for understanding.
Cherley Customer Complaint Team
[email protected]
Ordered a dress on the 14th of this month, no confirmation email or text and still no sign off the dress ordered STAY AWAY!!
We’re writing this on the 28th
Cherley 回复2024-02-29
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at the email address below?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks.
Cherley Customer Complaint Team
[email protected]
After reading the reviews for this company, I have found myself running into the same problem and regretting ordering from here. I paid $40 for a dress over a week ago, and I was never sent any kind of order confirmation. No update on my order, no email, no text message. I've checked the status page every day for my order since placing it, and it continues to say "awaiting shipment". I even emailed the support email for Cherley, with my order ID, and no one has replied or answered back. I would just like to cancel the order at this point because I won't have the dress in time anyways. I would like a refund. I see they respond to all of the reviews, so I'm hoping that I can get a response to my email.
Cherley 回复2024-02-29
Dear taylor story,
We are sincerely sorry for the inconvenience caused. As requested, we have canceled the order. It may take some time for the refund to get back to you.
（1-If it’s PayPal refund, please await 1 to 7 business days for the funds to settle in your account. You can view the status of the refund from your Account History.
> Log in to your PayPal account.
>Click History
2-If it’s credit card refund, it may take up 5 to 10 business days for the funds to appear in your account. This delay entirely depends on your credit card company and its intermediaries.）
Thank you for your understanding.
Best Regards.
Cherley Customer Complaint Team
[email protected]
made an order on Feb 17th, and I haven't received any response about my shipment. It says it's "awaiting shipment". It's been 9 days and I need an update. I need these clothes before March 13th.
Order ID: CH00320742
Cherley 回复2024-02-27
Dear Nia Anderson,
We apologize for your disappointment caused by the delay in responding. Our factory is experiencing a backlog. We are extending our working time to resolve the issues and hope you can understand.
Your email has been just replied to. And we have used [email protected] to send you a follow-up email on the shipping. Please check your inbox.
Kind Regards
Cherley Customer Complaint Team
[email protected]
I ordered a dress 2/5/24 from this website when I type in the order id CH00315179 it says that the order id is invalid. I sent an email to them a couple days ago and even though they claim to respond in 24 hours I still haven’t heard anything back. I would just like an update, or if I need to request my money back! Not a good experience!
Cherley 回复2024-02-26
Dear Amarae,
Please note that the order ID is not a tracking number and thus can't be used to track the order.
The reason for the delay in responding is our support team is having a backlog. The response might be delayed from 24 hours to 72 hours.
We apologize for any inconvenience. If it cannot be delivered as expected, you are always allowed to ask for a cancellation of the order before shipment.
Cherley Customer Complaint Team
[email protected]
Same issue as others….my daughter ordered 4 dresses for upcoming weddings a week ago, no confirmation email, can’t log into the site despite making an account. I’m cancelling her order after reading all these reviews….should've known not to order from China. STAY AWAY!!!!!!!!! I sent an email immediately after writing this with the SKU numbers of all 4 items I want to cancel yet the company replied to this review….not my email.
Cherley 回复2024-02-26
Hello,
Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time. If it cannot be delivered before the date expected, you are always allowed to ask for a cancellation of the order before shipment.
We are sorry for any inconvenience.
Cherley Customer Complaint Team
[email protected]
I ordered Feb 17 still haven’t received a confirmation email . I feel like this is a scam , and I’m very disappointed. I don’t think I will recommend anyone shop here . I emailed them and received no response . My name is Stephanie S
Cherley 回复2024-02-23
Dear Aqua Marine,
We apologize for your disappointment caused by the delay in shipping and responding. Both our customer service team and our factory are experiencing a backlog. We are extending our working time to resolve the issues. Again we apologize for any inconvenience and hope you can understand.
Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time. If it cannot be delivered before the date expected, you are always allowed to ask for a cancellation of the order before shipment.
Your emails to the support team and [email protected] have been replied to.
Kind Regards
Cherley Customer Complaint Team
[email protected]
I ordered a dress with 2 weeks ago without any update.2 emails sent already and nobody reply
Very disappointed
Cherley 回复2024-02-23
Dear Madalina Nicolae,
We apologize for your disappointment caused by the delay in shipping and responding. Both our customer service team and our factory are experiencing a backlog. We are extending our working time to resolve the issues. Again we apologize for any inconvenience and hope you can understand.
Your email has been just replied to. And we have used [email protected] to send you a follow-up email on this matter. Please check your inbox.
Kind Regards
Cherley Customer Complaint Team
[email protected]
Hello I orderd a dress but I haven’t received an email and I can not Track it either. I need this dress for 1st.March.2024 but I am worried because I can not track it .
Order ID:CH00320495
Cherley 回复2024-02-20
Dear Meryem Messadi,
We apologize for your disappointment caused by the delay in responding. Our customer service team is experiencing a backlog. We are extending our working time to resolve the issues. Again we apologize for any inconvenience and hope you can understand.
Your email has been just replied to. And we have used [email protected] to send you a follow-up email on the shipping. Please check your inbox.
Kind Regards
Cherley Customer Complaint Team
[email protected]
Ordered something on the 17th January and still hasn’t arrived. No tracking details either. Contacted twice and have had no response. Extremely disappointed
Cherley 回复2024-02-19
Hello,
We apologize for your disappointment caused by the delay in shipping and responding. Both our customer service team and our factory are experiencing a backlog. We are extending our working time to resolve the issues. Again we apologize for any inconvenience and hope you can understand.
Could you please provide us with your order details, such as the order number and the email address used for the purchase?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks.
Cherley Customer Complaint Team
[email protected]
This is such a scam!! Do not shop on cherley. I have been waiting to get response on getting a return done . No response since .
Cherley 回复2024-02-17
Dear Shivani Mohanlall,
We apologize for the inconvenience caused by the delay in responding to your email. Our customer service team is experiencing a backlog. But please rest assured that we are not a scam -- your email has been replied yesterday. We have used [email protected] to send you the return form as an follow-up email. Please check your inbox.
Kind Regards
Cherley Customer Complaint Team
[email protected]
Terrible never ordering ever again.
I ordered a dress on the 25th January it is now 15th of feb and I still do not have my order. I have contacted cherley twice and had no response at all. I will be going to my bank to ask for a refund as I don't have my package I have paid for. Absolutely terrible company. I will be telling everyone not to order and will be sure to make bad reviews on every social media platform I have
Cherley 回复2024-02-17
Dear Penny Roxby,
We apologize for your disappointment caused by the delay in shipping and responding. Both our customer service team and our factory are experiencing a backlog. We are extending our working time to resolve the issues. Again we apologize for any inconvenience and hope you can understand.
Your email has been just replied to. And we have used [email protected] to send you a follow-up email on this matter. Please check your inbox.
Kind Regards
Cherley Customer Complaint Team
[email protected]
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