I ordered two dresses at the end of March and I need them within the next weeks, I got order confirmation but they haven’t been shipped yet and I haven’t heard anything else, and they have taken my money, I am just wondering how long the wait is going to be!
Order number: CH00344702
Cherley 回复2024-04-17
Hi
We are sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can.
Kind Regards,
Michelle, Cherley Customer Complaint Team
[email protected]
I ordered my graduation dress from here very excited because I LOVE the dress I chose. I emailed them just now but I’m scared that so many other people also haven’t received info on their orders. I’m starting to freak out and would just like to know if I need to order another outfit from somewhere else :(
I have not received any tracking #, or confirmation of order although the money has been taken from my account.
Cherley 回复2024-04-17
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Michelle, Cherley Customer Complaint Team
[email protected]
I cancelled my order one minute after I placed the order, reading the bad reviews on Trust Pilot, this was on 2nd April and since then no refund yet! I received an email, saying that they cancelled it and that they will refund me, just lies, I think I got scammed.
Please don't buy anything from this website!!! I have never been in this situation ever before.
Cherley 回复2024-04-17
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Michelle, Cherley Customer Complaint Team
[email protected]
Very disappointed and feel like I have been conned
I ordered a dress on the 18th of February and have emailed back and forth at least 8 times and each time I get told it’s being made and it takes time and get told a different time. I have since asked twice for a refund and have been told it will be ready soon.
Cherley 回复2024-04-17
Hi
We are sorry for any inconvenience caused by the delay in shipping.
Upon inspection, I noticed that the parcel of your order had been shipped.
Tracking #: YH4041436520SZ
Other tracking sites:
https://www.17track.net/en#nums
https://www.track718.us/en
If you have any follow-up questions, please feel free to contact us at the address below.
Faithfully,
Michelle, Cherley Customer Complaint Team
[email protected]
Were are the shipping, delivery, and confirmation emails?
Hi I ordered a dress from Cherley on Monday April the 8th, it is now Thursday and I have received no order confirmation or shipping confirmation or delivery date, I have however been charged already, of course. I have heard from multiple people ordering through this site that they have ordered things months ago and they still have not arrived. I also emailed their website on Tuesday the 9th and have not heard back. I need this dress by the end of the month and at this rate I do not think it will be here in time.
Cherley 回复2024-04-17
Hello Grace,
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first. You can also contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can (between 1 and 4 business days).
Kind regards,
Michelle, Cherley Customer Complaint Team
[email protected]
I've ordered two items from here and have never received a confirmation email or delivery information however the payment came out of my bank instantly. I emailed customer service asking for some confirmation of my order and requesting some insights on when this should be delivered and have heard nothing back?
I feel like I'm being scammed?? I'm going to report to my bank - do not buy from this website!!!
Cherley 回复2024-04-17
Hello,
We didn't see any email from the email address you used for the purchase. Is it that you used another channel to contact us?
Your order has been shipped. We have used [email protected] to send you more delivery details. Please check your inbox. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Michelle, Cherley Customer Complaint Team
[email protected]
i just ordered a dress, and i need as soon as possible, cause im leaving US in May. I don’t even get my track number, and i don’t have any responding email
Cherley 回复2024-04-10
Hello,
We would like to clarify that we have responded to your email within half a day. We appreciate your patience and understanding regarding this matter. We will be responding in as soon as we can.
Best regards,
Michelle, Cherley Customer Complaint Team
[email protected]
It has been 12 days since I ordered the pearl fringe trim corset and I’ve emailed customer service awaiting a response on an update to delivery but to no avail, I began to do some research…
There are many scathing reviews concerning the lack of quality and reliability and on further inspection I have found the same corset on ali express (suggesting they are perpetrators of online fraud)
As i await in suspense for a response and for the corset to arrive; I wanted to share my experiences so far and will update accordingly.
Order number: CH00344118
UPDATE 1 -
After two days I received a response, and after a bit of back and forth they eventually stated that their delivery systems have been unable to keep up with the capacity of orders. I have been assured that my package will be processed and sent out for delivery within two weeks of the order date and was offered a $10 voucher for the lack of communication (despite being in the uk). I have agreed to wait for the delivery and I will update again upon arrival of my corset.
Cherley 回复2024-04-09
Dear Callum Hutton,
We apologize for the delay in shipping caused by the backlog. Rest assured that we are a legit website.
Firstly we would like to let you know that the products and images displayed on our website are provided by our supplier. As an honest seller, we value and respect all intellectual property rights. In this case, we are in the process of investigating the incident and will provide prompt feedback to the supplier for verification.
Regarding the shipping, as was stated, we are experiencing a backlog. And we are working very hard on fixing this problem. Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first.
You can also contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can.
Best regards,
Michelle, Cherley Customer Complaint Team
[email protected]
HORRIBLE!!!
I’ve been waiting, now a month, for a response to my purchase information. I placed my order on March 5th it’s now April 5th. I’ve emailed and got nowhere. I am buying this dress for my senior prom and I spent my own money. My order confirmation number is CH00330379
Cherley 回复2024-04-09
Dear Karynne Baker,
We are sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding in as soon as we can.
Best regards,
Michelle, Cherley Customer Complaint Team
[email protected]
My order id is CH00348795. The website says I will get order confirmation email after I placed my order and will also get a notification that my payment is successful. I haven’t received any of that yet. I reached out to Cherley so many times through email. They haven’t responded me at all. My prom is on Saturday the 27th and I’m afraid the dress won’t shipped in time. Please answer my emails. I emailed both complaint @cherley.com and support @cherley.com
Cherley 回复2024-04-09
Hello,
We would respond to customers email as prompt as we can. But it takes a little while as we need to ensure the response speed of our response to EVERY customer can be within 1-3 days window. We hope you can understand.
Your emails have been replied to in the next business day and your order has bee shipped three days after ordering. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Michelle, Cherley Customer Complaint Team
[email protected]
This is a scam. The images on their website are taken from other websites/ designs. The dress I ordered CH00330012 looks nothing like the images and is not as described (no tule fabric layering) I’ve now seen is a copy of a House of CB dress - with the images stolen straight from the House of CB website. I have asked for shipping to be covered for a return and refund and they have refused.
DO NOT ORDER FROM THIS COMPANY it is a con.
Cherley 回复2024-04-09
Hi
We would like to clarify that we are not a scam -- we are working hard to respond to customers' emails, follow up on each complaint, fixing the problem of backlog.
We apologize for any inconvenience caused and for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress.
Please rest assured that orders are returnable and refundable -- you can reach out to us at [email protected] to sort it out. For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox.
We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Michelle, Cherley Customer Complaint Team
[email protected]
my dress still hasn’t came, i need it for Saturday the 13th and have been waiting for a while for it to come and i have no conformation that it’s been shipped,
order number: CH00346660
Cherley 回复2024-04-09
Hi Kayla
We are sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding in a few business days.
Best regards,
Michelle, Cherley Customer Complaint Team
[email protected]
Simply horrible! SHOP ELSEWHERE!!!
Scam advertising, the dress that arrived looks far from the photo promoted on its page. The size is small,The size is small, the seams are mediocre and visible, the dress is completely transparent.
I sent an email asking for a refund and they told me that I could get €20 when I paid €60!!!
Or you can send back the product paying for the shipping to CHINA, and get back only the price of the dress. THIS IS ILLEGAL!
Cherley 回复2024-04-09
Hello,
We are sorry that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at [email protected] to sort it out if you don't like the support team's solution.
For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Michelle, Cherley Customer Complaint Team
[email protected]
I have tried to contact you in regards to order CH00344591 to see if it will be here in time as suggested but have had no response. It’s very frustrating as you can’t cancel the order and yet you also can’t contact the seller!
Cherley 回复2024-04-01
Hi
Our response timeline is between 1 and 5 business days. So we sometimes can't be as prompt as you wish. We hope you can understand. Once the backlog is cleared, we will be much more responsive.
If you have any follow-up questions, please feel free to contact us at the address below.
Faithfully,
Michelle, Cherley Customer Complaint Team
[email protected]
I’m just gonna put 1 star for right now.. due to the reviews and me not being able to see my tracking for my item. It only says “Awaiting Shipment” Now mind you… I’ve never been scammed before but I don’t know how this will go. I’m super nervous since they didn’t have a size 0 so I got a 2.. now hopefully the dress (Elegant Cinch Waist Party Bridesmaid Tulle Layered Midi Slip Dress-Pink) looks like the video and pictures because I want this as my birthday dress.. Keep in mind I ordered this dress 2 days ago and I understand that shipping takes some time, but I would at least like to know an ETA or like the Date it will arrive… I really hope that I’m not getting Scammed because I spent $54.98 on this dress.. My Response.. it doesn’t say “Pre-Order” when I ordered it.. I read everything before I bought the dress.. after I paid for it that’s when it popped up.
Cherley 回复2024-03-29
Dear Naziah Grandberry,
We are sorry for the concrn caused by the reviews. Please rest assurd that we are not a scam.
Should you want the item for a specific occasion, please check if your order is a pre-order via the item title first, then contact our customer service team to inquire about its shipping time. We can be contacted at [email protected] and [email protected]. We will be responding in a few business days.
Kind Regards,
Michelle, Cherley Customer Complaint Team
[email protected]
I ordered a dress on March 2, I've emailed multiple times and they keep saying it'll ship soon- we've completely missed spring break in which it was bought for - and it still hasn't shipped. i've asked for a refund and none has been provided
Cherley 回复2024-03-29
Dear Sarah Saffold,
We apologize for the delay in shipment. We looked into your order and found that it was a quality issue in that the dress was returned to the factory to be reproduced and can't be shipped. If you want to cancel the order, kindly let us know. Because we didn't see this request in the email chain.
For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Michelle, Cherley Customer Complaint Team
[email protected]
I have not received a confirmation order email or tracking number. Yet my bank account has been charged for the dress and I am scared this was a scam. I have sent multiple emails about the status of my dress with zero responses. I ordered on March 21st. If I do not receive a confirmation email or a response to my problems within the next week I am going to apply for a refund. - Order # CH00340883. I don't know if my item is a preorder, but I need a time when it will specifically be shipped or I will consider canceling my order.
Cherley 回复2024-03-30
Dear payton burns,
We apologize for any problem caused.
Rest assured that your order has been confirmed. The order ID is CH00340883 and the successful charge is the sign that the order has got through. We will resend you your confirmation email the next week and we have replied to your emails.
We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Michelle, Cherley Customer Complaint Team
[email protected]
Just ordered a dress no order number emailed and no confirmation sent , money has left my account but no order number , please can you email me order number
Cherley 回复2024-03-30
Dear Caroline Tunney,
We apologize for any problem caused.
Rest assured that your order has been confirmed. The order ID is CH00345784 and the successful charge is the sign that the order has got through. We will resend you your confirmation email in the next week and we have replied to your email.
We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Michelle, Cherley Customer Complaint Team
[email protected]
Here is my honest review. I ordered this dress Sleeveless Single-Breasted Corset A-Line Mini Dresses-White
SKU：K593271607734960128 and was waiting for 2 weeks for any confirmation and update about shipping. That company doesn't send any confirmation and my order still hasn't been shipped. So I wrote to them via supportATcherley.com and complaintATcherley.com, and they responded to me with a tracking number. Finally have received the dress;
- the dress is made from cheap material, but no surprise here cause what else can be expected for 32pounds
- the dress looks exactly like in the photo
- measurements/size is correct
The biggest issue was no confirmation mail after buying the item.
Cherley 回复2024-03-29
Dear Karolina Sobczak,
We are sorry that the item fell short of your expectations. We understand your upset, especially after a long wait. We take customer feedback seriously and will take note of your review to the relevant team to make progress.
For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Michelle, Cherley Customer Complaint Team
[email protected]
Ordered dress on March 11, 2024. The company states they will send "a successful payment confirmation e-mail" and "a product information confirmation e-mail" after order is placed, but I received neither. Company says item will ship "within 3-8 business days" and you will get shipping confirmation and tracking info...nothing as of yet. I emailed company support on March 25 (there is no phone #) and no response yet. Order # CH00333996. Not happy!!!
Cherley 回复2024-03-29
Dear Trisha,
We are sorry for any inconvenience.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team to inquire about its shipping time.
We will be responding in between 1 and 5 business days so you might not get a response as soon as you expected. We apologize for the delay and we are working on fixing the backlog.
Regarding the confirmation email, kindly check if it went into your spam box. If not, kindly email us at [email protected] to resolve this prolem.
Again we apolgize for your concern and hope you can give us a chance to do our best to serve you.
Kind Regards,
Michelle, Cherley Customer Complaint Team
[email protected]
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