Do not buy!! Do not buy!! Poor customer service, POOR products, Poor Communication everything Poor😭. I bought a dress from them everything is wrong the pictures showed pockets but came without pockets. The description said corset, there was no any corset found on that dress, poor fabric and came with no zipper like how am I supposed to close it? THEY ARE PISSING ME OFF THEY DON’T WANT TO GIVE ME A REFUND. And funny thing is they don’t have a return/ refund option. You have to email the customer service team and you know what, they don’t get back to you. This sounds like a scam to me. SAVE YOUR MONEY GUYS.DON’T PURCHASE FROM THESE PEOPLE.
Cherley 回复2024-06-11
Hello,
We apologize for any inconvenience caused. We take customer feedback seriously and will record your review for the corresponding team to investigate the improve.
As per our return policy,
https://www.cherley.com/pages/returns-refund-policy?spm=..index.footer_1.1&spm_prev=..page_2217543.header_1.1 ,
the first step to make a return is to contact our support team and offer the reason for the return. We apologize for the inconvenience and will work on a more user-friendly return policy.
Regarding the return and refun process, we would like to clarify that we offer other solutios as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product. We apologize if it appear like wo refuse to offer a refund.
It is verified that the support team have issued a refund to your payment account. We have also used email at [email protected] to send you a confirmation. Kindly check your inbox.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Michelle, Cherley Customer Complaint Team
[email protected]
Don’t waste your money the clothes looks nothing like the picture. It’s expensive. I’ve never in my life seen such cheaply made clothes.
Cherley 回复2024-06-07
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at [email protected] to sort it out.
For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox. If you have not seen it, kindlky direct to us at the address below.
We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Michelle, Cherley Customer Complaint Team
[email protected]
Its been 1 month and my dress hasn’t been shipped out. Please help.
Cherley 回复2024-06-03
Hello,
We are deeply sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding in one business day.
Kind regards,
Michelle, Cherley Customer Complaint Team
[email protected]
A) Close are the same 'cheap' quality that other sites sell (no problem, that was expected) but I found more expensive and sizing was interesting (very short but way too wide)
B) no confirmation was generated and it was a hassle to get from the that information
C) Returns are ridiculous. 1st you have to pay. 2nd- they first try to get you do do a credit. 3- returns are handled through a 3rd party and you are expected to give them tracking info after you ship it. 4- you have to physically go to a post office to get tracking inf.
Let's see if I ever get my refund.
The process is probably intentional to deter returns.
Shein, Temu, etc are much better if you want this kind of stuff -without the hassle.
Cherley 回复2024-05-31
Hello,
We deeply apologize for any inconvenience caused! We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Michelle, Cherley Customer Complaint Team
[email protected]
Do not order I learnt the hard way 😖 no confirmation sent , arrived after 2 weeks ish . Worst quality I’ve ever seen then told would only get 20 refund as shipping wasn’t free! Con basically I’m 30 quid out of pocket 😡😡😡😡
Cherley 回复2024-05-31
Dear Bryony,
Please accept my heartfelt apology for any frustration you might experience. Your feedback is invaluable, and I assure you that it will be thoroughly documented and discussed with our team to drive improvements in our services and elevate the customer experience we aim to deliver.
Regarding the return policy, we do require returns for a full refund to be shipped back to us at the customer's expense. However, we do offer a partial refund for certain situations where returning the product may not be possible or practical.
The total refund for cancellation of the first item (36GBP) and for the partial of the second item (20 GBP) would be 56 GBP. We will be sending you a screenshot of the refund for your verification.
You should receive the second in between 1 and 5 business days after the response.
We are fully committed to providing the best possible service. If you have any follow-up queries, please feel free to contact us at the address provided below.
Best Regards,
Michelle, Cherley Customer Complaint Team
[email protected]
After waiting nearly 2 months for my dress to arrive, I received and was very disappointed with the dress. The material was cheap and see through and the size was completely wrong. I ordered a small and that’s definitely not the size I received ( there was no size tag on the actual dress ). I contacted them to return the dress and they offer me £14 something for a £40 dress and then offered me more money if I pay to return it myself ( which according to other reviews on here is nearly £20 )
To anyone looking to purchase from this site I would strongly recommend that you don’t as it is a waste of money and a complete con. I wish I had seen all these reviews before to save me wasting £40
Cherley 回复2024-05-28
Dear Sarah Dakin,
We sincerely apologize for any inconvenience and dissatisfaction you may have encountered during your experience with us.
Firstly, we deeply regret the shipping delay that has caused you distress. Unfortunately, we faced an unforeseen backlog at that time, resulting in the postponement of shipping for a batch of orders. You are welcome to reach out to our customer service team, providing them with the SKU of the item to inquire about its estimated shipping timeline. Should delivery not meet your anticipated date, please be assured that you have the option to request the cancellation of your order prior to shipment.
Furthermore, we extend our apologies for your dissatisfaction with the return process. We understand that having to cover the return shipping costs may have added to your inconvenience. However, as per our established policy, we require customers to bear these expenses. We recognize that this may not be the most favorable arrangement; nevertheless, it is a necessary measure to maintain our ability to offer competitive prices.
The previous offer extended by our support team stands at 35.2 GBP, which represents a full refund of the item's price. If you wish to proceed with this offer, please inform us, and we will promptly process the refund to your original payment account. Alternatively, if you have any other suggestions or concerns, do not hesitate to share them with us. We are wholeheartedly dedicated to delivering exceptional service to all our valued customers.
Warmest regards,
Michelle, Cherley Customer Complaint Team
[email protected]
The dress is horrible and the company is refusing to send information to make a return unless we submit a picture of my daughter in the dress. SUPER CREEPY and VERY ILLEGAL. Do NOT order from this site
Cherley 回复2024-05-27
Dear Katherine Shoemaker,
Please accept my heartfelt apology for any frustration the return process may have caused you. Your feedback is invaluable, and I assure you that it will be thoroughly documented and discussed with our team to drive improvements in our services and elevate the customer experience we aim to deliver.
For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox. (Cherley customers can always escalate the matter in this way)
We hope to hear from you and that this issue is resolved ASAP.
Regards,
Michelle, Cherley Customer Complaint Team
[email protected]
I honestly wouldn't give this company any stars the dress they sent looked nothing like the one I ordered it was very poor quality customer service rubbish trying to get a refund was ridiculous cost me £21 to return the dress and I was as liable for the shipping to me even though the dress was not what I ordered so all in all I paid for a dress that I didn't even have would never recommend this company
Cherley 回复2024-05-27
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress.
We also deeply apologize for that the return process seemd to be so unaaceptable. If you don't like the support team's service, you can reach out to us at [email protected] to escalate the matter. We are fully committed to providing the best possible service.
For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox. If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Michelle, Cherley Customer Complaint Team
[email protected]
Oh reading all these bad reviews it's not looking promising for my order ,
I should have checked reviews before I ordered 😞
Cherley 回复2024-05-24
Hello Rebecca,
First and foremost, we want to express our sincerest apologies for the concerns you're experiencing regarding your order. We understand how disheartening it can be to come across negative reviews after making a purchase, and it's never our intention to disappoint our valued customers.
We value your trust and would like to assure you that we are here to listen and address any issues that may arise. Please know that each review, whether positive or negative, plays a crucial role in helping us continually improve our products and services.
If you haven't already, we kindly ask that you reach out to our customer service team at [email protected]. We want to make things right for you and are prepared to offer assistance, whether it's answering questions, providing updates, or exploring options for a resolution that meets your needs.
We are committed to restoring your confidence in our brand. If you have any further questions or concerns, please don't hesitate to reach out to us.
Warm regards,
Michelle, Cherley Customer Complaint Team
[email protected]
I saw the reviews right after i made an order and i was so scared! Honestly everything went so well. The shipping was super fast and the dress I got is beautiful. Definitely I'm going to buy again on Cherley
Tried to return a dress due to it being too small, when I went to return the dress the postage was going to be £23!! Not worth the risk buying of this website due to there terrible refund policy!!!
Cherley 回复2024-05-22
Hello Anna,
Thank you for taking the time to share your experience with us.
First of all, on behalf of Cherley, I would like to express our sincere apologies to you for the inconvenience you experienced in the return process after purchasing on our website. We fully understand your concern about the £23 postage fee you face when returning a product, which may indeed affect your trust and satisfaction with us.
We value every customer's feedback and are committed to continuously improving our service. To solve your problem, you can forward your email chain with the support team to our customer complaint team at [email protected]. For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox.
Regarding the return shipping, we understand that this may have been an additional inconvenience to you. However, as per our policy, we require all customers to cover the return shipping cost. We understand that this may not be ideal but it is a necessary policy to ensure that we can continue offering affordable prices.
In addition, we are constantly reviewing and optimizing our return policies to ensure that they are more customer-friendly and reduce unnecessary hassle. We welcome your feedback and will consider your comments in future updates.
We thank you for choosing Cherley and hope to have the opportunity to serve you again. We promise to do our best to ensure your satisfaction and look forward to hearing from you.
Kind regards,
Michelle, Cherley Customer Complaint Team
[email protected]
Super bad experiance ! I waited almost 2 months for the package. They send wrong item, and they do not want to pay me my refund and also not for shipping the wrong product back !
The quality is bad , the customwe servic is bad and it is just a scam !
Cherley 回复2024-05-22
Hello,
We apologize that the return process fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. You can reach out to us at [email protected] if you don't like the support team's solution.
For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Michelle, Cherley Customer Complaint Team
[email protected]
i waited around 3 weeks for the dress i ordered. the sizing is completely off, it’s meant to be XS but it’s HUGE on me. the material is quite cheap and the flowers on the dress are stuck on and already fell off within 5 minutes of me trying the dress on. definitely don’t recommend purchasing from here i should’ve trusted the reviews.
Cherley 回复2024-05-20
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at [email protected] to sort it out.
For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Michelle, Cherley Customer Complaint Team
[email protected]
DO NOT SHOP HERE
Disgusting customer service! Ordered two dresses on 10th April and they still have not arrived. I bought them for a wedding I'm attending and I've now had to buy a new dress for the occasion. I requested a refund on the items because of this to be told I have to wait for them to arrive, they even suggested I might like to keep them for another occasion!!! The cheek of it! However if I didn't like them I could return them at my expense and claim a refund! Utterly disgusting and will be reporting to trading standards !!!
Cherley 回复2024-05-14
Hello,
We apologize for the inconvenience caused by the delay in shipping! Because we can't operate cancellation when the parcel is on the way, we have to suggest the customer wait til the parcel is delivered. We hope you can understand. If you don't like the support team's solution, you can forward the case to [email protected].
Upon inspection, I found that the support team already started a refund on your order. You should receive it in between 1 and 5 business days after the response.
If you have any follow-up queries, please feel free to contact us.
Best Regards,
Michelle, Cherley Customer Complaint Team
[email protected]
I bought a dress costing nearly £50 with postage and packaging. This dress was for a wedding in two week and the quality of it is not as advertised, neither was the colour. I don’t have the time or funds to replace it as a new mum my money is limited. I am so disappointed with Cherley. I really thought that I could look beautiful for this event as I rarely ever get to these types of events anymore. I want a full refund. I am really disappointed that my dress was falsely advertised and even had a mark on it.
Cherley 回复2024-05-14
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at [email protected] to sort it out.
For your convenience, we have used [email protected] to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Michelle, Cherley Customer Complaint Team
[email protected]
Don’t buy from them! Never received the dress. Wish I would’ve read the reviews before purchasing.
Cherley 回复2024-05-13
Hi
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Michelle, Cherley Customer Complaint Team
[email protected]
Bought this dress a month ago for my senior banquet and still hasn’t came in. Spent around 55 dollars on it and have had no shipping updates. I would like my money back or at least some updates on my dress seeing as how my banquet is coming up quick.
Cherley 回复2024-05-11
Hello Chloe,
Upon inspection, I found that the parcel of your order had been shipped and delivered.
During transportation, its tracking number has been changed to a USPS one. You can verify its status by checking out the attachment or hitting the link below.
Tracking link:
Tracking #: 420775869300196573087343587116
Phone number of USPS: 1-800-275-8777
I wonder if you have received the package? (If you did not receive the parcel, kindly check with your family member and neighborhood if they received it for you. You can call this number and provide your name and the tracking # to receive it.)
Kind regards,
Michelle, Cherley Customer Complaint Team
[email protected]
The way I will recommend to everyone not to use this company… so March 10th I placed an order and contacted customer support that I never received a confirmation email. Three days later, no response, I emailed them AGAIN telling them now I just wanted to cancel my order. Five days after my initial email, I got a reply. They said in order to look up my order, they needed a confirmation number. Three days after giving them my details, they told me to dispute it with my credit card… . Finally after giving them my name, email address, mailing address and what I ordered, they found it. The order was already in transit by then. So I started the refund process. The item was received by them 2 weeks ago (confirmed by tracking). I paid $69.98 for the item that I had been trying to cancel since March 13th. NOW they are saying they’ll refund me $59.99… and it’ll be back on my account in 15-20 days.
Absolutely ridiculous. A scam company with garbage quality clothing. $60 for a dress that has the same quality as a 2009 wet seal dress. Be so for real….
Cherley 回复2024-05-09
Hello,
We deeply apologize for the inconvenience caused.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Michelle, Cherley Customer Complaint Team
[email protected]
I ordered a dress 4 weeks ago still not received it.I emailed support and they keep saying in transit.Delivery times are awful and based on the reviews well they speak for them selves.I order online all the time with other retailers and orders are sent max 10 days.I will not order from this trailer again.They are a nightmare,I needed the dress for an occasion I have had to buy another dress for the occasion.
Don't buy from this website.
Cherley 回复2024-05-09
Hello Carmen,
I am sorry for your dissatisfaction with the slow delivery. Your experience will be documented and shared with our team to improve our services and enhance the overall customer experience.
Upon a thorough investigation, I found that your parcel was lost by the carrier. We deeply apologize for this inconvenience. We have used [email protected] to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Regards,
Michelle, Cherley Customer Complaint Team
[email protected]
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