Chicherjewelry is a leading online store that offers exquisite rings, earrings and necklaces are your best choices. Whether you search for a piece of fine jewelry set for a wedding or to add some sparkle and sophistication to your wardrobe. With our variety of stunning solid sterling silver designs, you’ve got something to suit yourself.Chicherjewelry Was Created to offer you the finest jewelry at a reasonable cost. It transcends everyday to the special occasion that rivals other brands on the market. ChicherJewelry is more than an accessory. It’s the embodiment of our passion, our love, and ultimately, our gift to you.Our PromiseWe promise our jewelry is made of lab-created sapphire and sterling silver to make the jewelry more shining and durable to wear. When working with sterling silver, we also alloy with palladium, which minimizes the allergens and helps retain true color. Details are celebrated in the complicated beadwork, filigree, and engraving that set our pieces apart. We also provide jewelry repair services. Over the years we have been working with a highly skilled local jeweler who uses only the best equipment. Also if you are interested in designing jewelry, we are happy to assist you in creating a custom piece.
Reviewers had a great experience with this company. Customers frequently mention that the online purchasing process is exceptionally smooth, quick, and very straightforward, making it extremely easy to browse and choose lovely gifts. People are also truly happy with the beautiful appearance, first-rate quality, and fabulous design of the stunning jewelry pieces they receive.
Though some customers noted that items occasionally arrived in the wrong size, or that the actual stone colors differed noticeably from the online pictures. A few consumers also experienced unexpected challenges when trying to handle return requests or successfully navigate the official business website.
There was a mix up in the size of the ring. You told me to keep the ring that had the wrong size and you would ship the correct size. You did ship the correct size. However you charged me for both rings.
Chicherjewelry 回复2025-10-31
Thank you for your feedback. We’ve checked your orders CH27565 and CH25643, and the ring sizes shipped were US Size 6 and 5.75, exactly as you placed in the orders. If you need further assistance, please send your order number, the size you’d like to exchange for, or any other details to [email protected]. Our professional customer service team will help resolve this for you.
God bless Chicherjewlry They sent me a beautiful butterfly bracelet I thought they hadn’t but I just found it I pray that they can forgive me I had given them a bad review but I would like to rectify this I bought a beautiful ring from them It’s a tear shaped ring It’s gorgeous Happy Halloween
I wanted to exchange a ring to go one size down - the ring that I ordered was too large for me. Their website offers a one-time exchange policy within 60 days from the purchase.
However, their Service Team says that they cannot exchange an item for me (without the explanation of the reason), although I'm ok to pay the shipping rates.
IMO, it's unacceptable to lie to customers, and to avoid providing the service which you publicly promise.
Although the ring itself looks beautiful, but I cannot wear it.
Chicherjewelry 回复2025-10-24
Thank you for sharing your feedback, and we sincerely apologize for any frustration this situation has caused. We’d like to clarify a few points to ensure transparency.
Our exchange policy is designed to be customer-friendly, allowing one-time exchanges within 60 days of purchase, as stated on our website. In your case, however, our records indicate that you initially contacted us stating the ring was too small, while the order was placed exactly according to the size you selected. The rings are manufactured to match the specifications provided at the time of purchase, and we confirmed that the item shipped was the correct size as ordered.
Despite this, and as a gesture of goodwill, our service team offered a partial refund to help resolve the issue. We regret that this solution was not acceptable to you.
We always strive to honor our policies and treat every customer with fairness. Should you have further questions or wish to discuss this matter again, please feel free to reach out to us directly. We’re here to help.
Liars and thieves!!! The product never arrived and they didn't return the full amount. STAY AWAY!
Chicherjewelry 回复2025-09-11
All jewelry pieces are handmade, which may result in a longer production time. After we dispatch your order, we will upload the tracking number, allowing you to check the logistics status independently. It is possible that your product is still in transit. Alternatively, you may contact our customer service email at [email protected], and a dedicated representative will assist you with any issues.
The entire website is a LIE. They do not accept returns. I am trying to return an item and they refuse to take it back. There website says customer pays shipping back. I understand and offered to do that and they said too bad. NO Returns . SCAM OVERSEAS SITE.. Do not buy!!
Chicherjewelry 回复2025-08-28
Thank you for your feedback. We take great pride in the quality of our products and stand behind them. While we generally do not accept returns based on personal preference, I want to help resolve this for you. Please provide your order number, and I will have our senior support team contact you directly to review your case.
When you find something but don’t save or purchase it, it’s difficult to find again!
Chicherjewelry 回复2025-07-07
You can login to our website and add the items to your wish list. Then you can find them in the list. If there's any question about making your order, pls contact our customer service at [email protected].
Where is my order? I have waited several weeks and havent got a tracking number, and no response on my emails asking for it. where is my order? Send it immideately.
Order CH23696
Chicherjewelry 回复2025-07-07
Sorry for the late reply! We've forwarded your question to our customer service. Pls check your inbox or spam folder. Thank you
Do not buy from this company I have waited over a month to get items which are still not made and still not delivered I've tried to cancel 2 items which is part of my order because it's taken so long to be told we will bill you 30% for cancellation.
I think waiting a month and still not having the full delivery I should be able to cancel the undelivered items without penalty.
CON!
Please report issues to the Better Business Bureau, the more cases that are raised the more awareness they will have of this company.
Chicherjewelry 回复2025-07-04
We sincerely apologize for your long wait! The two items are were pending shipment caused by their complex handicraft. One of them has been finished. If you still want to cancel them, pls contact our customer service and the refund will be processed. Thank you!
I bought a necklace online. I paid for expedited shipping. I ordered the necklace on May 18 and It did not arrive even with the expedited shipping until June 16. When I try to return it, they have insisted on extraordinarily complicated pictures being taken for reasons that do not seem to need to be self evident or keeping with normal business practices. The necklace had to be measured before it could be returned. They needed to be a photo of the outside label of the plastic bag that includes the necklace. It seems like these people are complete and utter crooks. I rate them as a one, but I would give them a zero if such a score available. The necklace is a poor quality. It is clunky and doesn’t feel like quality jewelry on your neck. In order to get a return label you have to email them and they write you insulting and overly personal responses.
Chicherjewelry 回复2025-07-02
We're sorry to hear about your experience. Please note:
Your order was shipped via express delivery.
As each silver jewelry piece is handcrafted, complex designs may take 7-18 days for production.
For returns, clear photos are required for verification. Once confirmed, we'll proceed accordingly.
Additionally, the necklace you ordered is designed for special occasions rather than daily wear. To ensure a better fit next time, we recommend checking style descriptions before placing an order.
We appreciate your understanding and hope to serve you better in the future.
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