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Chronomics

200 条评价

3.1200 条评价
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关于 Chronomics

数据更新
网站
chronomics.com
分类
建筑与制造
所在地
United States · London
状态
待认证
近 12 个月
1 条评价
差评回复率
99%(86/87 条)
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Chronomics靠谱吗?

Chronomics(chronomics.com)在 OK.one 的综合评分为 3.1 分(满分 5 分),基于本站收录的 200 条用户评价,属于建筑与制造分类,口碑一般。评价两极分化:51% 给出 4 星及以上,同时 39% 打了 1 星;商家回复了 99% 的差评;近 12 个月新增 1 条。数据最后更新于 2026-08-11。

用户怎么说

P
Paul Barrett · 写过 1 条评价 ·

不予退款

我在 11 月份支付了 2 次横向 flo 测试费用,然后我不得不将测试升级为 PCR,并额外支付了 50 英镑。 我的假期被取消了,我的考试也被取消了。我收到了第一笔付款 37.98 英镑。三个月后,我反复提出剩余退款请求,结果收到道歉,然后下一封电子邮件说您的请求已关闭。他们的电话号码根本打不通。你不能和任何人说话,我确定这是一条电脑消息,我已经 83 岁了,我需要 50 英镑,我建议任何人不要使用这家公司,他们只会拿你的钱。

Chronomics 回复2022-03-09

Hi Paul, Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience this. I have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. The link supplied to you via the email will help me communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Natalie Social Media Associate

N
Natalie Pervez · 写过 4 条评价 ·

他们不会回复你!

他们不会回复你!我已经多次发电子邮件询问如何获得未开封测试的退款,因为相关国家在我们订购测试后改变了政策。不管怎样,你都会期待得到回应,但到目前为止还没有任何回应!如此粗鲁,缺乏基本的商业和客户礼仪!不要使用它们!

Chronomics 回复2022-03-10

Hi Natalie, Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate

W
Wwendy Mac · 写过 10 条评价 · 已认证 ·

非常高效的系统

非常高效的系统。作为一个老手,我需要一些帮助来上传和打印结果。不过,我确实觉得,如果我遇到困难,可以通过电子邮件获得帮助。

Chronomics 回复2022-03-09

Hi Wendy, Thank you for leaving us some lovely feedback! We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

L
Lara Tate · 写过 1 条评价 · 已认证 ·

该公司拒绝退还未使用和未开封的测试

我收到了测试结果,但不需要使用它们,因为前往法国的旅行规则发生了变化。不幸的是,Chronomics 不接受退货并给我退款。两周过去了,因此根据英国法规,他们没有义务给我退款。 他们的客户服务基本上是自动化的,但在尝试联系他们大约一周后,我最终确实收到了个人电子邮件回复。 在 NHS 工作了 2 年,经历了疫情期间的医生工作后,不得不为一些未使用的侧向层析检测支付如此高的费用,这真是令人难受。 我想我会写一篇评论只是为了分享我的经历。

Chronomics 回复2022-03-09

Hi Lara, Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience this. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Natalie Social Media Associate

c
customer · 写过 1 条评价 · 已认证 ·

准时到达并测试并返回......

按时到达并测试并返回答案

Chronomics 回复2022-03-09

Hi There, Thank you for leaving us some feedback! We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

c
customer · 写过 1 条评价 · 已认证 ·

为什么我无法删除 chromestics

Chronomics 回复2022-03-09

Hi There, Thank you for taking the time to leave us some feedback. We understand how important reviews are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far. Please feel free to drop me an email here: https://help.chronomics.com/contact-us and please put as the header FAO Natalie @ The Social Media Team and I will be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Natalie Social Media Associate

H
HelenG · 写过 12 条评价 · 已认证 ·

及时、明确的指示

Chronomics 回复2022-03-08

Hi Helen, Thank you for leaving us some feedback! We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

B
Brenda Mccormick · 写过 20 条评价 · 已认证 ·

及时服务。

及时服务。 易于遵循的测试套件说明

Chronomics 回复2022-03-08

Hi Brenda, Thank you for leaving us some lovely feedback! We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

K
Kamil Gorka · 写过 4 条评价 ·

帮助

我无法注册我的套件,它说找不到套件 ID 或订单号?

Chronomics 回复2022-03-08

Hi Kamil, Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service. I have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Natalie Social Media Associate

J
JONES · 写过 6 条评价 · 已认证 ·

我按照要求订购了新冠病毒检测……

我按照要求订购了covid测试,“测试飞行”去意大利滑雪。由于周日早上我要飞,所以我决定周六晚上进行测试。按照说明在线完成。当我打开测试条时,我要在上面输入条形码。但我被告知条形码已经被使用了!因此我无法继续进行测试,并意识到我无法继续进行测试。我意识到我无法完成测试,并认为如果没有阴性测试,我就无法去度假。周末之后我的朋友要和我一起去滑雪度假,但我无法通过电子邮件联系它,这很令人厌恶,因为计算机错误导致我无法去度假,这让我感到非常压力。

Chronomics 回复2022-03-09

Hi Jones, Thank you for taking the time to raise this review with us. We understand how important review's are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far and we are currently investigating this issue further. We do not wish to see anyone experience this. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. We are extremely sorry this had occurred causing more stress and I can assure you, this was never our intention, we will certainly strive to better our services for the future. Stay safe and we look forward to hearing from you. Kind Regards, Ibukun Social Media Associate

I
Iris Clark · 写过 6 条评价 · 已认证 ·

简单、快捷、物有所值

订购过程简单,测试及时到达。有关如何进行测试的说明很明确,并且上传结果也很容易。 性价比很高,还会再用。

Chronomics 回复2022-03-08

Hi Iris, Thank you for leaving us some lovely feedback! We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

J
Jeff Baker · 写过 28 条评价 · 已认证 ·

易于使用高效服务

Chronomics 回复2022-03-08

Hi Jeff, Thank you for leaving us some feedback! We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

j
john dridge · 写过 7 条评价 · 已认证 ·

完善的服务

Chronomics 回复2022-03-08

Hi John, Thank you for leaving us some lovely feedback! We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

C
Christopher · 写过 2 条评价 · 已认证 ·

优秀的产品和服务。绝对推荐。

优秀、顺利的过程。合理的价值和良好的客户服务。几乎立即就有结果。绝对推荐。

Chronomics 回复2022-03-08

Hi Christopher, Thank you for leaving us some lovely feedback! We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

s
shaun bannister · 写过 18 条评价 · 已认证 ·

这就像要求我成为一只火鸡......

这就像要求我成为一只火鸡,为圣诞节投票,必须支付 30 英镑进行其他地方免费的测试,否则我就无法旅行。除了我有 3 次注射的证据之外,我仍然必须做这些废话,所以如果它不覆盖这一点,注射疫苗还有什么意义呢?为什么我不能使用免费测试并显示结果?这完全是一种诈骗,像你们这些秃鹰这样的公司正在从痛苦中赚钱,我很高兴你们很快就会失去这个赚钱的骗局

Chronomics 回复2022-03-07

Hi Thank you for taking the time to leave us some feedback. We understand how important review's are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Social Media Associate Darren

P
PW · 写过 408 条评价 ·

我什至无法通过电子邮件联系您……

我刚刚已经告诉你问题出在哪里了! 如果没有订单号,我什至无法通过电子邮件联系您进行一般询问 - 这太愚蠢了!

Chronomics 回复2022-03-07

Hi there, Thank you for your feedback. I am sorry to hear about the issues you have experienced with our company. I have reached out to you via email to gather some more information. We try to get back to all of our customer’s in a timely manner and we take all feedback very seriously. Please let us know about the problem’s you have experienced. If there are any ongoing issues we will attempt to resolve this as soon as possible. Kind Regards, Ibukun Social Media Associate

m
michael dobson · 写过 6 条评价 · 已认证 ·

服务非常好👍

Chronomics 回复2022-03-07

Hi, I am very thankful that you took the time out of your day to give us a 5 Star Review! we at Chronomics are very grateful for this feedback. We take all customer feedback positive & negative very seriously and we thank you for using us for your travel needs. Please stay safe and we hope that you use our services again in the future when you travel. Kind Regards, Darren Social Media Associate

M
Me · 写过 2 条评价 · 已认证 ·

方便,不用去实验室

不用去实验室很方便,但是太难了!该网站不会接受我的套件 ID(与我的手机上使用的套件 ID 完全相同,这对我来说更难用来制作视频)。要上传结果照片,我被告知要去 chronomics.com,但那不是那个地方。我不得不寻找上传的地方。

Chronomics 回复2022-03-07

Hi Thank you for taking the time to leave us some feedback. We understand how important review's are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Social Media Associate Darren

c
customer · 写过 2 条评价 · 已认证 ·

如此简单

如此简单,而且超级快的结果。谢谢

Chronomics 回复2022-03-07

Dear Valued customer, Thank you for taking the time to leave some feedback for us here at chronomics. We highly appreciate your positive review and would like to thank you for using our services. If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us Best Wishes, Waleed social media associate

N
Neil Wardell · 写过 4 条评价 · 已认证 ·

交货迅速

交付很快,结果发送得更快!服务很棒!

Chronomics 回复2022-03-07

Hi, I am very thankful that you took the time out of your day to give us a 5 Star Review! we at Chronomics are very grateful for this feedback. We take all customer feedback positive & negative very seriously and we thank you for using us for your travel needs. Please stay safe and we hope that you use our services again in the future when you travel. Kind Regards, Darren Social Media Associate