Chronomics

Hi Jenny, I am very thankful that you took the time out of your day to give us a 5 Star Review! we at Chronomics are very grateful for this feedback. We take all customer feedback positive & negative very seriously and we thank you for using us for your travel needs. Please stay safe and we hope that you use our services again in the future when you travel. Kind Regards, Darren Social Media Associate

Hi, Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate

Hi Florry, Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate

Hi Alan, Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience this. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Natalie Social Media Associate

Hi Joyce, Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate

Dear Abbie, Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you. This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully. I can assure you that your query is important to us and we will get this resolved for you as soon as possible. We have sent you an email requesting more information, please look out for this and we’d be happy to assist. On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services. Thank you for your time and we’ll look forward to speaking with you soon. Best wishes, Darren Social Media Associate

Hi Dave, Thank you for your feedback. I am so sorry to hear about the issues you experienced with our service. We often try to make it is as easy as possible for our customers to register their tests with the instructions provided in the kits and on our help page online. I have reached out to you via email to gather some more information about the difficulties you had with our company and we try to get back to all of our customer’s in a timely manner as we take all feedback very seriously. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further. If you were later able to have this sorted we just want to let you know we are sorry for any form of inconvenience this must have caused you and wish you the very best. Kind regards, Ibukun Social Media Associate

Hi Mimi Thank you for leaving us some lovely feedback. We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team. If you need any further assistance, please don’t hesitate to contact our team via this link - https://help.chronomics.com/contact-us Thank you. Kind regards, Ibukun Social Media Associate

Hi Barbara, Thank you for taking the time to raise this review with us. We understand how important review's are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far and we do not wish to see anyone experience this. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We are extremely sorry this had occurred causing more stress and I can assure you, this was never our intention, we will certainly strive to better our services for the future. If you were later able to have this sorted we just want to let you know we are sorry for any form of inconvenience this must have caused you and wish you the very best. Stay safe and we look forward to hearing from you. Kind Regards, Ibukun Social Media Associate

Hi There, Thank you for taking the time to leave us some feedback. We understand how important reviews are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Natalie @ The Social Media Team and I will be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Natalie Social Media Associate

Dear Michael, Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you. This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully. I can assure you that your query is important to us and we will get this resolved for you as soon as possible. We have sent you an email requesting more information, please look out for this and we’d be happy to assist. On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services. Thank you for your time and we’ll look forward to speaking with you soon. Best wishes, Darren Social Media Associate

Hi Kelly, Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience this. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Natalie Social Media Associate

Hi Jan, Thank you for taking the time to leave us some feedback. We understand how important reviews are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Natalie @ The Social Media Team and I will be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Natalie Social Media Associate

Hi John, Thank you for leaving us a 5 star review, We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

Hi Kevin, Thank you for your feedback. I’m so sorry to hear you haven’t had an update on your refund! I have requested more information regarding your order, if you could please come back to me as soon as possible I’d be more than happy to look into this for you. Thank you so much! Kindest regards, Natalie The Social Media Team

Dear E dunn, Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you. This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully. I can assure you that your query is important to us and we will get this refund resolved for you as soon as possible. We have sent you an email requesting more information, please look out for this and we’d be happy to assist further with your query. On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services. Thank you for your time and we’ll look forward to speaking with you soon. Best wishes, Darren Social Media Associate

Hi Susan, Thank you for taking the time to leave us a review. We are really pleased to hear you were happy with our services! Sending lots of well wishes from all of us here at Chronomics. Kind regards, Ibukun Social Media Associate

Hi Arthur, Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate

Hi Lauren, Thank you for leaving us some feedback. We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

Hi Glenda, Thank you for taking the time to leave us some feedback. We understand how important review's are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Social Media Associate Darren