Chronomics

Hi Dana, Thank you for your feedback. I'm so sorry to hear about the issues you have had obtaining your tests. I will certainly pass this feedback on to the relevant department and we will do our best to improve our services for the future. I'd be more than happy to help with your refund request today. I have sent you an email to gather more information on your order, please look out for this. Thank you so much and I'll look forward to speaking with you soon. Kindest regards. Nicia Service Specialist Lead

Hi Patrick, Thank you for taking the time to write this review for us. We understand how important reviews are and I want to take this time to apologize for the issues you have had with our services and customer support. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate

Hi Martin, Thank you for taking the time to leave this review, i am very sorry to hear about the issues you have had with our service. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate

Hi Jenny, Thank you for taking the time to leave us some feedback. We understand how important review's are and how critical it is for customer service. I am currently investigating the delay with your refund and i have sent you an email asking for more information regarding your order and how your refund can be processed. If you could please come back to me as soon as possible I’d be more than happy to look into this for you. Kind regards, Ibukun Social Media Associate

Hi Kate, Thank you for your feedback. I’m so sorry to hear you have had a negative experience with us regarding the delivery of your test kits as we often try to make sure customers receive their test kits just in time for them to perform their tests. I can assure you this was never our intention. I have sent you an email with regards to the issue with the delivery and if you can please respond, i will be more than happy to have it resolved. Best wishes, Ibukun Social media associate

Hi William, Thank you very much for the 5 star review I am happy to hear about the experience you had with our services I do hope that you choose us again for any testing needs in the future. Take care and stay safe. Kindest Regards, Darren Social Media Associate

Hi Sue, Thank you so much for updating your review, I will pass this kind feedback on to my colleague Darren, and once again please accept my apology in the delay in receiving your refund. Kindest regards, Natalie Social Media Associate

Hi Shehaz, Thank you for leaving us a 5 star review, We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

Hi Pramod Nair, I am very sorry to hear about this. I have sent you an email for additional information in order to help further with this problem. Please keep a look out in your inbox for this and I will be in touch shortly. Kind Regards, Darren Social Media Associate

Hi Stephen, I am very sorry to hear about this issue this is very concerning I have sent you an email to gather additional information surrounding this failure for delivery I will be fully investigating this further please keep an eye on your inbox for this email thank you. I look forward to hearing back from you. Kind Regards, Darren Social Media Associate

Hi Mrs E, I am very sorry to hear about the issue with your refund request. I wish to help resolve this ongoing problem. I have sent you an email which will ask for additional information to help me investigate this further for you please keep and eye out for this email in your inbox. We take all feedback and reviews very seriously and we do not want to see any of our customers experience issues such as this, especially when it comes to receiving kits and applying for a refund. I look forward to hearing back from you. Kind Regards, Darren Social Media Associate

Hi David, Thank you for your feedback. I'm so sorry to hear you have been having issues uploading your results to your dashboard. I have requested more information regarding your order, once we have this we can go ahead and help resolve this for you. I'll look out for your contact and I will speak with you soon. Thank you so much. Best wishes, Ibukun Social Media Associate

Hi Fareed, Thank you for leaving us some lovely feedback. We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team. If you need any further assistance, please don’t hesitate to contact our team via this link - https://help.chronomics.com/contact-us Thank you. Kind regards, Ibukun Social Media Associate

Hi Michael, I am very sorry to hear about this I have sent you a request for additional information in order to investigate this matter further in order to hopefully help resolve this. We take matter's such as these very seriously please look out for an email which will ask for additional information to help myself investigate this further thank you. Kind Regards, Darren Social Media Associate

Hi Gillian, Thank you for taking the time to leave us some feedback. We understand how important review's are and how critical it is for customer service. I am currently investigating the delay with your refund and i have sent you an email asking for more information regarding your order and how your refund can be processed. If you could please come back to me as soon as possible I’d be more than happy to look into this for you. Kind regards, Ibukun Social Media Associate

Hi Carol, Thank you for leaving some feedback. I am very sorry to hear your result came out late. Our aim is to always get your results to you on time - we are incredibly sorry to hear this wasn't the case with your test. I have reached out to you via email to gather some more information regarding your order - once we have this we can then help with any ongoing issues. I can't thank you enough and I will look forward to speaking with you soon. Kind regards, Ibukun Social Media Associate

Hi Mick, Thank you for your feedback. I'm so sorry to hear you have been chasing your refund since December! To help rectify this as quickly as possible for you, we have sent you an email to gather more information about your order. Once we have this we can then help you obtain your refund. We can't thank you enough and will look forward to speaking with you soon. All the best, Ibukun Social Media Associate

Hi John, Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service. I am very sorry to hear of the negative experience you seem to have had with us here at Chronomics, please know this is never our intensions. I have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. Stay safe and we look forward to hearing from you. Kind Regards, Natalie Social Media Associate

Hi Carol, Thank you for leaving us some lovely feedback. We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team. If you need any further assistance, please don’t hesitate to contact us. Thank you. Kind regards, Ibukun Social Media Associate

Hi Trevor, Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services or Certificates when traveling. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate