Chronomics

Hi Phil, Thank you for taking the time to leave us some feedback. We understand how important review's are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Ibukun Social Media Associate

Hi Sian, Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate

Hi Ian, Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate

Dear Peter, Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you. This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully. I can assure you that your query is important to us and we will get this resolved for you as soon as possible. We have sent you an email requesting more information, please look out for this and we’d be happy to assist. On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services. Thank you for your time and we’ll look forward to speaking with you soon. Best wishes, Ibukun Social Media Associate

Hi There, Thank you for leaving us a 5 star review, We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

Hi Teresa, Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate

Hi Andrew, Thank you for your feedback. I’m so sorry to hear you haven’t had an update on your refund. I have requested for more information regarding your order and how your refund can be processed, if you could please come back to me as soon as possible I’d be more than happy to look into this for you. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Ibukun Social Media Associate

Hi, I am very thankful that you took the time out of your day to give us a 5 Star Review! we at Chronomics are very grateful for this feedback. We take all customer feedback positive & negative very seriously and we thank you for using us for your travel needs. Please stay safe and we hope that you use our services again in the future when you travel. Kind Regards, Darren Social Media Associate

Hi Tasos, Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate

Hi Garreth, Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service. I am very sorry this happened to you I do hope that this is not an ongoing issue for you if so may I kindly please ask that you follow the step's listed below if not I am sorry for the issue's you had to deal with when using our service. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Social Media Associate Darren Kind Regards, Darren Social Media Associate

Hi There, Thank you for taking the time to raise this review with us. We understand how important review's are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far and we are currently investigating this issue further. We do not wish to see anyone experience this. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further. We are extremely sorry this had occurred causing more stress and I can assure you, this was never our intention, we will certainly strive to better our services for the future. Stay safe and we look forward to hearing from you. Kind Regards, Ibukun Social Media Associate

Hi Alisa, Thank you so much for leaving some valuable feedback. We can’t thank you enough for your 5-star review. If you need any further assistance, please don’t hesitate to contact our team via this link - https://help.chronomics.com/contact-us Thank you. Kindest regards, Ibukun Social Media Associate

HI There, Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience this. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Natalie Social Media Associate

Hi Janette, Thank you for taking the time to leave us a review. We are really pleased to hear you were happy with our services! If you need any further assistance, please don’t hesitate to contact our team via this link - https://help.chronomics.com/contact-us Sending lots of well wishes from all of us here at Chronomics. Kind regards, Ibukun Social Media Associate

Hi Paul, Thank you for your feedback. I’m so sorry to hear you haven’t had an update on your refund. I have requested for more information regarding your order and how your refund can be processed immediately, if you could please come back to me as soon as possible I’d be more than happy to look into this for you. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Ibukun Social Media Associate

Hi Mitch, Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience this. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Natalie Social Media Associate

Hi David, I am very thankful that you took the time out of your day to give us a 5 Star Review! we at Chronomics are very grateful for this feedback. We take all customer feedback positive & negative very seriously and we thank you for using us for your travel needs. Please stay safe and we hope that you use our services again in the future when you travel. Kind Regards, Darren Social Media Associate

Hi Jane, Thank you for taking the time to leave us some feedback. We understand how important review's are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Social Media Associate Darren

Hi Jan, Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate

Hi Meg, Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Darren Social Media Associate