Chronomics

Hi Dee, Thank you for taking the time to leave us some feedback. We understand how important review's are and how critical it is for customer service. We are currently investigating this issue further. We have sent you an email asking for more information regarding this problem and how your refund can be processed immediately, if you could please come back to me as soon as possible I’d be more than happy to look into this for you. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further. Stay safe and we look forward to hearing from you. Kind regards, Ibukun Social Media Associate

Dear Susan, Thank you for taking the time to leave some feedback for us here at Chronomics. We highly appreciate your positive review and would like to thank you for using our services. If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us Best Wishes, Waleed Social Media Associate

Dear Emma, Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you. This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully. I can assure you that your query is important to us and we will get this refund resolved for you as soon as possible. We have sent you an email requesting more information regarding your details for this purchase using this we can contact you directly and sort out any ongoing refund issue you may have. On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services. Thank you for your time and we’ll look forward to speaking with you soon. Best wishes, Darren Social Media Associate

Dear Mr Barrett, Thank you for taking the time to leave some feedback for us here at Chronomics. We highly appreciate your positive review and would like to thank you for using our services. If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us Best Wishes, Waleed Social Media Associate

Hi Quique, Thank you for taking the time to leave us some feedback. We understand how important review's are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Social Media Associate Darren

Dear Valued Customer, Thank you for taking the time to leave some feedback for us here at Chronomics. We highly appreciate your positive review and would like to thank you for using our services. If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us Best Wishes, Waleed Social Media Associate

Hi Yvonne, Thank you for taking the time to leave us some feedback. We understand how important review's are and how critical it is for customer service. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Social Media Associate Darren

Hi There, Thank you for taking the time to leave us some feedback. We understand how important review's are and how critical it is for customer service. We are currently investigating this issue further. We have sent you an email asking for more information regarding this problem with your test and how your refund can be processed immediately, if you could please come back to me as soon as possible I’d be more than happy to look into this for you. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further. Stay safe and we look forward to hearing from you. Kind regards, Ibukun Social Media Associate

Hi Nadia, Thank you for leaving us some lovely feedback! We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

Hi Harris, Thank you for taking the time to leave us a review. We are really pleased to hear you were happy with our services! Sending lots of well wishes from all of us here at Chronomics. Kind regards, Ibukun Social Media Associate

Hi Lynn, Thank you for taking the time to leave us a review. We are really pleased to hear you were happy with our services! Sending lots of well wishes from all of us here at Chronomics. Kind regards, Ibukun Social Media Associate

Hi Sally, Thank you for leaving us some feedback! We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team! Have a wonderful day! All the best, Natalie Social Media Associate

Dear Valued Customer, Thank you for taking the time to leave some feedback for us here at Chronomics. We highly appreciate your positive review and would like to thank you for using our services. If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us Best Wishes, Waleed Social Media Associate

Hi There, Thank you for taking the time to leave us some feedback. We understand how important reviews are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Natalie @ The Social Media Team and I will be happy to help you further. We have an excellent support team at hand to help you further. Stay safe and we look forward to hearing from you. Kind regards, Natalie Social Media Asspciate

Dear Mrs Audrey Marshall, Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you. This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully. I can assure you that your query is important to us and we will get this refund resolved for you as soon as possible. We have sent you an email requesting more information regarding your details for this purchase using this we can contact you directly and sort out any ongoing refund issue you may have. On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services. Thank you for your time and we’ll look forward to speaking with you soon. Best wishes, Darren Social Media Associate

Hi Ben, Thank you for leaving us some lovely feedback. We are delighted to hear that you were happy with our services. Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team. If you need any further assistance, please don’t hesitate to contact our team via this link - https://help.chronomics.com/contact-us Thank you. Kind regards, Ibukun Social Media Associate

Dear Valued Customer, Thank you for taking the time to leave some feedback for us here at Chronomics. We highly appreciate your positive review and would like to thank you for using our services. If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us Best Wishes, Waleed Social Media Associate

Hi Emma, Thank you for your feedback. I’m so sorry to hear you have had a negative experience with us. We take these matters very seriously. We aim for all customers to receive their test results within 24-36 hours after reaching the lab. We are extremely sorry this has occurred causing more stress and unneeded anxiety. We hope at the very least we can assist further and hopefully resolve this matter for you as we hate to see any of our customer’s upset and frustrated with our service. I can assure you, this was never our intention, we will certainly strive to better our services for the future. If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further. We have an excellent support team at hand to help you further. If we do not hear back from you we just want to let you know we are sorry and wish you the very best. Kind Regards, Ibukun Social Media Associate

Hi Ciara, Thank you for taking the time to raise this review with us. We understand how important review's are and how critical it is for customer service. I am very sorry to hear of the experience you have had so far and we are currently investigating this issue further. We do not wish to see anyone experience this. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. We are extremely sorry this had occurred causing more stress and I can assure you, this was never our intention, we will certainly strive to better our services for the future. Stay safe and we look forward to hearing from you. Kind Regards, Ibukun Social Media Associate

Hi There, Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service. I am very sorry this happened to you. We do not wish to see anyone experience this. We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further. We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you. The link supplied to you via the email will help us communicate with you further. Stay safe and we look forward to hearing from you. Kind Regards, Natalie Social Media Associate