This is my first purchase with cjdropshipping So I touched base with the helpdesk to make sure everything was OK with my order, spoke to Connie who was very helpful and assured me everything was OK. 👍 Thank you Connie.
Spent +$51.000 = CJ does not care + Banned FB Account
After spending +$50.000 with CJ dropshipping over a year, I decide to switch providers because they simply do not care.
CJ has good reviews because agents ask you to leave a review the moment they solve a problem for you, so you're happy in the moment and you leave a review and then you forget about it. But the reality is that CJ screwed 1/5 of my packages (either logistic or defective product). They do answer fast in the chat, but they rarely come up with a solution. It is not profitable for them, they rather pay someone to say "sorry for the inconvenience", it's cheaper.
I even got a FB account banned because they completely wrecked their logistics at Q4. But the worst is that when there are logistics problems (i am talking about "business as usual", not exceptional problems), they tell you "sorry for the inconvenience we cannot do anything" "so sorry, we have to wait" "sorry the package is stuck at the warehouse". They are always sorry but in the end the most of the time don't find a solution and just leave you without "real" solutions. Another one that comes to my mind is when they say "we cannot contact the carrier, let the customer do it". Who is in charge of the logistic ? Who do I pay the money to take care of logistic ? Again, this did not happen just once. I have tens and tens of experiences like that with them.
You WILL find yourself frustrated in a situation because they did not do their job. MUL-TI-PLE times !
For example, the last orders that made made leave was because the client did a mistake with his address. That happens, it's business as usual, clients make mistake in their addresses. So the package went back to the warehouse. I provided the corrected address to CJ, they simply said "we have to wait for the warehouse to send us the notification for resend". TI have waited for a month, and still no news. Client is furious. It was a 100$ order. CJ kept saying "so sorry for the inconvenience we have to wait for the warehouse". Well, we've waited a month and still nothing. Of course, CJ cannot contact the warehouse, of course their logistic "push the order" but nothing happens, of course they "contact the carrier" but nothing happens. I am not talking about an isolated case, i am talking about 1/5 orders.
Last year, i got my FB account banned because i have had 1/5 of my packages not getting to clients.
My CJ representative was not helpful. Except repeating he is sorry for the inconvenience, he never provided me with a solution. I had to push him to go for his team. Nothing happened.
Seriously, get an agent.
CJ dropshipping will take your money, hurt your business and say they are sorry for the inconvenience. Because you're not in China, what are you going to do. Sue them for a package at 10$ ? They know it, and I'm sure they find it funny.
Protect your business, be serious about your logistic. Do not use CJ dropshipping.
CJDropshipping 回复2022-01-19
Hi Bhu lop, We are so sorry that CJ didn't give you a nice ordering experience. We will accept all suggestions and comments from you and improve our service and our logistics as soon as possible. 1467828076472922113 Currently, this order is waiting for redispatch, and redispatch will take some time. We recommend that you keep in touch with your salesperson for the latest package status.
My agent Joey Zhu is excellent and quickly resolves any issues via messaging they understand whats being written and communicate professionally without building roadblocks .
My agent Shaw is really reliable . We have a good communication and he always answers quick . I definitly recommand working with CJ as everything is quite simple to work with .
This review is about CJ generally and about a employee called Mandy Lu, specifically.
Mandy is my personal agent at CJDropshipping and her service can get better. She responds to me at weekends, she help me find new products, she literally do everything and I really appreciate her!
Thanks mandy!
Nice and friendly customer service. I just wish their product descriptions were better put together so I wouldn't have to reach out so much and do a bunch of editing before listing. But it's nothing I can't fix, the fast shipping from China and free sourcing service honestly makes up for it. I'd recommend them for those reasons
It is a very Good flatfoam for dropshippers. Highly recommended.Futher I want to say that my agent elina is giving a big support to me continue sales.Thanks Elina.
I have been using Cj Dropshipping for about 5 months for my Business, The Prices are Very good, they offer Agent Customer service which i was Assigned Mix Huang and she has been a pleasure to work with, When she is not available Other Agents do not hesitate to help with my queries which is great. Shipping times are really good once Processed, I have had Products not in stock which delayed an order but was refunded, Communication was high and i was given Options to work with so even when there is an issue they will work with you to problem solve which is great. All in all a great experience so far
Cjdropshipping is a good plataform which has a wide range of products for those working with dropshipping or e-commerce. The staff are very helpful, when I have a problem, the staff NIKKITA is always ready to help.
CJ Dropshipping team is very helpful and caring. I am very happy to receive service from them. We will now take our cooperation to a further level. Thanks, CJ Dropshipping.
CJDropshipping is a great one-stop go-to for dropshipping.
CJDropshipping is a great online platform for dropshippers. I love their quick support team and effort to make the journey of dropshipping as easy as possible especially for startup solopreneurs. There is a huge potential of growth if some improvement is done in the areas of introducing automated shipping plugins that dropshipper can integrate on their website and offering lower prices so that dropshippers can compete favourably with other giants e-stores out there.
Generally, it's still one of the best go-to for dropshipping needs gloablly.
CJ is a very good dropshipping platform. They have support members on hand to help you at all times of the day. My experience has been very positive working with them.