CJDropshipping

Cj did not follow up with their out of…

Cj did not follow up with their out of stock products that lead me to change products a lot of time and have issue with customers. After the tracking number has been created and waited for a couple days, Cj would contact me and say that the product is discontinued. They would offer similar products which are not exactly what customers want. It also leads to slow shipping time. Cj should follow up with out of stock products. So disappointing. I don't know if I should continue to use Cj anymore.

Customer service

Cj has no stock but still sells, leaving the order in processing status for ages. And after weeks of chasing, finally a reply saying product is out of stock. And another round of waiting for cj team to find a new supplier. Everytime i go on chat support, the other agents doesnt know anything and ask me to wait and wait and wait endlessly. Responsible? zero.

WORST DROPSHIPPING SUPPLIER!

My order number is ZF22080154252038756. I ordered this on August 1st. they updated the tracking number on August 5th but then FEW DAYS LATER they told me that THERE IS ADDITIONAL COST FOR SHIPPING, and ok then i agreed although it was eating up my profit. but as of today(august 21st), which is 21 DAYS LATER THE ORDER IS STILL IN THE WAREHOUSE. you can track this tracking number USKAA9766633138YQ. means THEY HAVE NOT SHIPPED IT YET. before i have talked to the customer services (carl, remi, alan yang) NONE OF THEM WERE HELPFUL. so if you are thinking about using their service, better be ready for your worst experience in dropshipping. until today they refuse to refund me my money plus my customer is still there waiting for their item. CJDropshipping is the WORST.

Great customer service

Thank you to Cherie who helped me out about the shipping calculation with patience. I appreciate it. And all my follow up questions she was able to answer.

Worst dropshipping service

I have been with CJ for almost 6 months. So this review is coming from experience not a newbie. Worst dropshipping service. They sit on orders for stupid reasons. Have to keep repeating same things over and over again. Really hard to communicate. They have sent items without properly checking. I wish I did proper research before starting with them. I have already invested in purchasing inventory so I will slowly move my inventory out and move to another service provider. IF YOU ARE NEW TO DROPSHIPPING DONT GO WITH CJ

After several months not reccomend it

I’ve been using CJ Dropshipping for months and here is my final review: First of all I must say that all these positive reviews comes from newbies like me, after a few chats with the costumer service they ask you to give them a review so all these reviews are not from someone who really tried the product. PROS: - if you want to sell what they suggest you to sell on their website (jewels, pet accessories) they are ok. They deliver in approx 13 days. - if you want a cheap product to sell they can source it for you CONS They are not honest and sincere, never. You saw from the website that they have 1000 products in their warehouse? LIE If you make ad order they say to you that first they need to order the product, this product need to arrive to their warehouse ( 3 days of processing) then they will check the product, move it to another box and then send it to you (1-2 days) and THEN you can count the 10 days of shipping. So when you read “deliver in 3-5 days” add another week of processing. The PRINT ON DEMAND is their worst service. The creator tool is poorly designed, you can’t even check if your design will be well aligned. There are some buttons there to align the design but the output will come not aligned anyway. Then, if you file is too big or not ok the system will not notify you, they will send you a ticket only when someone has already ordered that product. So you discover that the design is not ok after a client has paid for it and is waiting for its product. Since the print on demand is not made in their warehouse, the order took 1 week of processing then 3 days to be shipped and then other 10 days for delivery. And you will never know if the design is ok and aligned as you wish because they do not send to you any picture. The system notifications and the overall website is poorly designed and is not clearly written in english and not intuitive. I have received an email that said that i have some tickets pending but the mail looked like an automatic email that is send whenever an order is created so I did not payed attention to that plus they will explain you in poor english how to open the ticket but you would not understand and always need to ask the chat service and someone need to send you a screenshot on how to do it. The chat service… probably they are like 5 poor guys that have to manage thousands of requests because it took them 20 minutes to reply to you and the funny thing is that their chat system will automatcly be closed after 4 minutes of inactivity so you need to send a message every 4 minutes to keep the chat active while the chat service replies to you. They will not notify you if a product is no more available. Many times I saw a product on the website, ask if its available and finding out it is not they can’t sell it but its on their website. And that’s it. If you want to give to your costumers cheap products delivered in 20 days maybe not well printed CJDropshipping is the right choice for you. If you are looking for a honest, fast, functional partner then try other suppliers.

Pretty good

It is pretty good. My agent is quite useful and helps me a lot. I appreciate his help.

Damaged Products received (4x) - No refund

Leave your fingers from CJ. They seem like a nice company but shipping quality is horrible. I ordered 4 products and they all came damaged. I contacted my agent Henry for a refund but they dont even care. They sent the package out in just a plastic bag which obviously leads to product damages. Like this you cant sell their product to endcustomers because they would feel scammed. Leave your fingers from CJ if you dont want to get damaged products.

I had a very bad experience with…

I had a very bad experience with CJdropshipping. I have placed an order 20 days ago and today they told me that they do not have these colors. I have placed another order and it's been 8 days but still has not yet shipped from CJ. very bad poor customer service. The platform is not worthy of using

Vinayak Pangam印度 · 写过 1 条评价 · 发表于 2022-07-26

great tool to create a brand

Very bad experience with this platform

Very bad experience with this platform, even after 10+ days they are not shipping products. Customer service is very bad and don't give valuable feedback even if you raise a ticket. Don't use this platform otherwise you will destroy your business very soon. Highly disappointed. I got offered with bribe of $50 bucks to delete this review and now they are not even responding to my email. I didn't see here anything to post images otherwise I can submit proof here. Very very bad company.

I am really satisfied with the receipt…

I am really satisfied with the receipt I received from Ada. without boasting, I advise you to always choose Ada because she is really understandable.

TERRIBLE!!

TERRIBLE!!! Remember there is a time difference so they are always a few hours ahead starting the next day. Placed an order 6/5/22. The order took 7 DAYS to process!! Way different than the 1-3 that is listed. We are now at 6/22/22 and counting. I have LOST my customer and had to refund because the tracking number that generated on 6/5/22 has NO movement almost 20 days later. The order is in dispatch phase. On Monday I was told it is scheduled for shipping Tuesday. Wednesday STILL no movement on the tracking. They speak to you as if YOU are the problem and like they don’t have YOUR money. They will tell you to be patient as if the issue will be corrected in a day or so when in all reality it’s a tactic to shut the customer up. They will literally tell you they didn’t cheat you but can’t give you accuracy in when and where the item will be sent. Keep in mind this back and forth doesn’t stop the NORMAL transit time of items from China to the USA. It DELAYS the time. I have 3 customers with pending orders that I’m afraid of fulfilling because of dealing with cj, I’ll ultimately end up losing the customers because of a janky supplier. So maybe I should cancel the orders now. They will always reply to these reviews saying they will help and ask for the order number when in reality they will give you the run around again and just want to appear legit on the internet. They aren’t legit and one suggestion I can make is SAVE conversation records and dispute the charge. If this continues there needs to be a way to look for class action to be put against them to make them responsible for the loss revenue of us.

I placed an order on May 19th and as of…

I placed an order on May 19th and as of today June 17th, the order is still processing. I was told 2 weeks ago that the order was shipped. When I checked again a few days ago, I was told that the product did not even make it to CJ. My client canceled the order and it is understandable because it has been a month and nothing. The agents keep giving me the run around without any results. I was instructed to open another dispute ticket for the refund but I am receiving a pop-up message stating that I can not create a refund ticket for this order. My client already got her money back from her bank but it seems that getting my refund is not being taken seriously by your team which is very unprofessional. When will you be able to give me my refund? I am so disappointed with CJDropshipping, it is a shame because it used to be a good platform. Order Number: GX1527296318119256064 UPDATE: I do receive Replies to my messages but of course CJDROPSHIPPING will not take responsibility for their mistake and will not offer a refund. Customer support, Live agent and Tickets were opened. And still no refund!

Thank you so much Phoebus…

Thank you so much Phoebus for helping me out. I’m new here and got my first order and you helped me step by step to place an order.

They never ship correct quantity of my…

They never ship correct quantity of my orders. Always lack items. My customers are upset and angry, they dispute lots. CJ always said they will check but they never check.

THE WORST EXPERIENCE!

I have spent over £ 10,000 with them and have never had good service. They provided me with an agent who never answered, I have an order still blocked since April 11th and nobody cares. Worst experience I've ever worked with.

They change prices after ordering to…

They change prices after ordering to force you to pay more money from the worst way. I do not recommend dealing with them

Horrible

(J’avais posté cet avis il y a 1 mois et l’avais supprimer après qu’ils m’aient supplié mais ai décidé de le reposter avec une petite mise à jour) Je ne sais même pas par où commencer... Premièrement : la qualité des produits. J'ai passé une première commande pour tester les produits (lingerie / bijoux de corps). Plus de la moitié était cassée, rouillée ou non similaire aux photos. Ça me fait donc rire (ou pleurer) quand ils disent qu'ils vérifient la qualité avant d'expédier les articles. Dommage qu'on ne puisse pas joindre de photos aux commentaires. UPDATE du 20/05 Deuxièmement : Le manque CRUEL de professionnalisme !!! Toujours après cette première commande, l’un des articles était différent de la photo sur leur plateforme. Je demande donc à mon agent s’ils se sont trompés dans la commande ou si c’est la photo qui est fausse. Après avoir posé la question plus de 5 fois (parce que personne ne répond) il finit par me dire que c’est sûrement la photo qui est fausse et que l’article que j’ai reçu est bien le bon. Je fais donc mes photos avec modèle et photographe, mets tout en ligne sur ma boutique. Une cliente passe commande et l’article qu’elle reçoit n’est pas celui que j’ai reçu et qui est affiché sur ma boutique mais est celui sur la photo! Maintenant ils refusent de prendre leur responsabilités et m’informent que je dois dire à ma cliente d'accepter l’article (qui n’a rien à voir avec celui qu’elle voulait) car il est de bonne qualité (????) et qu’en plus je dois payer pour recevoir le bon produit (oui car je dois mettre à jour les photos de l’article sur ma boutique). Je n’ai jamais vu un service client aussi mauvais. Jamais. Sans parler du manque de professionnalisme, on dirait que c’est une start up dirigée par des gamins de 10 ans qui ne comprennent rien, s’en foutent des problèmes de leurs clients et ne font rien pour arranger les choses quand ils ne font pas leur travail. Si vous n’avez pas encore commencé à travailler avec CJ, FUYEZ !! Sinon vous allez faire couler votre entreprise ! C’est la pire arnaque du siècle ! ------------ (I posted this review 1 month ago and deleted it after they begged me but decided to repost it with an update) I don't even know where to start... First: the quality of the products. I placed an initial order to test the products (lingerie/body jewelry). More than half of them were broken, rusty or not similar to the pictures. So it makes me laugh (or cry) when they say they check the quality before shipping the items. Too bad you can't attach pictures to the comments. UPDATE of may 5th Second: The CRUEL lack of professionalism!!! Also after this first order, one of the items was different from the picture on their platform. Then I asked my agent if they got the order wrong or if it was the photo that was wrong. After asking the question more than 5 times (because no one answered) he finally tells me that it's probably the photo that is wrong and the item I received is the right one. So I took the pictures with the model and the photographer, put everything online on my store. One week ago, a client ordered this article and they shipped the wrong one ! Now they refuse to take their responsibility and they inform me that I have to tell my client to accept the item (which is TOTALLY different with the one they sent it to me) because it is good quality (????) AND I have to pay to receive the right product (yes because I have to update the pictures of the item in my store). I have never seen such bad customer service. Ever. Not to mention the lack of professionalism, it looks like it’s directed by 9 years old kids who don't understand anything, don't care about their customers' problems and don't do anything to fix things when they don't do their job. “If you think of doing business or dropshipping, you will never wanna go with CJ Dropshipping. Don't get fooled by the reviews, they are all fake or made for discounts and coupons. CJ ruined my business it will ruin yours too.” 100% True

I always find tgem there for me..thank…

I always find tgem there for me..thank you Cj.