I’m very disappoint for it’s customer services.there is lots of customer agent but every agent how can we deliver facing issue again and again to different agent ..
In 15 minutes time I talk three agents Ben, Murphy, and Ada…
Wow what a service even I told him check previous chat what I need they all told me tell us again hahaha..
In the last day I’m just want to say please cancel my order but they just told me we don’t know why your order is not cancel even they try lol..
There is no option of uploading chat so I can see for anyone help …
CJDropshipping 回复2023-01-28
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Really great customer service from Bruce Lin - He was extremely helpful.
Make sure you check the amount of stock available with customer service as product pages are not 100% accurate.
Acc Manager Mandy slacking quite recently. Not getting the help needed especially in lost parcels and orders processing for more than 10 days. Basically just reverting wtv the team replies with barely any help.
CJDropshipping 回复2023-01-17
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
HORRIBLE!! The truth and reality of this company is not pleasant. I’ve lost several customers due to their lack of professionalism and customer service. It’s a joke and very embarrassing for my customers who’ve told me to screw off and that they are never doing business with me again. Horrible customer service, HORRIBLE fulfillment, Horrible and inaccurate shipping in addition to many other issues. Save your customers and avoid this company.
CJDropshipping 回复2023-01-16
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
I've been working with CJ since November now. At the beginning, if you don't have that many orders, you will hardly be helped and people are rather reluctant to help you. But I've already spent over 13 thousand dollars and now the problem begins. Some of my customers receive damaged goods. The disputes take so long, they make adjustments to the logistic costs, tell you that you get a discount but in the end you pay more. they tell you the beautiful but you get something else.
Another case. Someone ordered a bundle from my shop. I paid CJPacket Sensetive because of 9-14 delivery times. After a week I was informed that I have to replenish because its oversized and the split the package the send it now in CJPacket ordniary, PostNL and CJpacket senstive. That are 3 diffrent shipping time. The funny thing is i have already paid for CJPacket Sensetive.
Also my disputes i take so long to make it, my customer were angry to wait another 9-15 days for them delivery.
CJ are quick taking my money without hesitation but when it comes to solve my problem it take days!!! thats something i dont understand, i am here to doing business and not to take care of you BS. get rid of that!
I don't feel like safe at CJ especially now when chinese new year come around. I give them time to solve my problem till then otherwise a good customer that already spend 13 thousand dollars is gone!!
i am going to look for a new partner that can take care of my order volume and my concern.
CJDropshipping 回复2023-01-11
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
CJ don't take responsibility for the last-mile carrier's faults
I placed my order 1591383923164917772 on November 12th. Now is January 10th and it has not been delivered yet. The last tracking record is from November 21st. This is what the Yodel page shows: "Estimated delivery date: Unavailable at this time"
We contacted the last-mile carrier Yodel, but unfortunately, they did not help. CJ dispute team also doesn't want to take responsibility. They somehow believe that they are not responsible for the last-mile carrier faults. But I paid for the delivery to the customer's address and the package was not delivered. CJ keeps repeating that I should contact Yodel and Yodel is asking me to contact the sender.
So. The result was that I paid for a new order: SD1603430613237612544 and it was already delivered successfully. Unfortunately, the product was faulty. So I had to dispute it again. The third package is being shipped now, so let's wait for the result.
CJ isn't offering anything from AliExpress anymore. If you send them a link, they'd try to get you a similar item from an unknown supplier. CJ says that they are in competition with AliExpress now. CJ used to be good, not anymore I guess.
Worst experience!! I lost $$ out of my own pocket because of them. I placed my orders and after 10 days they are telling me the processing time is 15 days!! So what they are saying basically is 15 days processing time + 8-15 days delivery time like really???
I personally asked them before placing the orders if the item is available and what the processing time of the order is and they said 2-7 days. But on their policies they wrote the processing time is 1-3 days!!! If they were transparent about it, it was fine but they lie to you and never even update you about anything. Got chargebacks because of them cause their delivery time was 29 days for some of my orders and customers got frustrated and opened disputes, they are not transparent about neither their processing time or their delivery time! If you don’t want chargebacks and lose your business assets don’t work with them!!!!!!!!
Now I have to take all the losses for the advertising costs and refund all the customers. This happened to me multiple times throughout the year by the way, I gave them multiple chances and they mess up everytime! Also I have kept all the screenshot as a proof in case.
CJDropshipping 回复2022-12-30
We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. We will help you check the specific reason.
Worst experience in dropshipping so far. Out of 5 orders 2 were successful the others were refunded as were out of stock. After waiting 9 days to be told its not available. MY so called agent disappeared when I try to follow up on a product they cannot supply. My latest order has me out of pocket $100 because of CJ . Not sure how they have such a high rating as I have given them more than enough changes and will not be using them any longer as they are make my business look very bad.
CJDropshipping 回复2022-12-28
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
I have listed the product by checking if the product is in stock. The order has arrived. I paid CJ. A few days later, they said that two of the products were out of stock and suggested similar ones. I went to their website and sent a screenshot of the stock information with the current date. They said it seems to exist even now. Our purchasing team knows they are investigating, they replied. Meanwhile, time passes. It has to be shipped to the customer. We haven't researched. They are holding other products. In the meantime, I reported the situation to the customer. There was no response from the customer for several days. I also had to approve alternative products. To be sent as soon as possible. I gave consent. Meanwhile, the customer canceled the entire order. I made my return. I reported the situation to CJ. They said to write to Dispute. I wrote. About 3 weeks while I wait for the outcome of the dispute. They delivered the product to the customer who canceled the order. The goods were in China when I reported the situation to CJ. They delivered it to the customer in California 6 days later. Whereas CJ has warehouse in CA. If they had brought it to their warehouse, not to the customer, I would have had a chance to sell the product to someone else. I lost both money and product. By the name of Chinese warehouses, they mean the factories where they will buy goods.After we paid. Stock information on web pages is unreliable. I don't recommend it to anyone.
CJDropshipping 回复2022-12-26
We are extremely sorry for the unpleasant experience and we take this seriously! Our agent team will double-check the case and will try our best to help you solve the problem.
scammers please do not order from them or your busniess will be destroy the are bunch of scammers
CJDropshipping 回复2022-12-20
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
This service is the worst.
They are not responsible for the quality of sourcing and delivery of products, which is important in a dropshipping service.
They persistently work to extinguish negative reviews and may look like a great service.
The reality is the exact opposite.
Please be careful.
I have lost a lot of customer trust, sales and profits because of this service.
They guarantee nothing.
CJDropshipping 回复2022-12-19
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Michell Luo - Ridiculously rude CS agent! Went on live chat to inquire on a refund request and agent replied "I don't care", "show me proof we send incorrect item", "go ahead and report me".... worst cs experience ever! Would advise new users to think twice! Their customer service agents love to argue and fight on chats
CJDropshipping 回复2022-12-13
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
I will Like to give a shout-out to Cristina with CJ Dropshipping she was able to assist me fast and with very little information. She was able to answer other questions to assist me with running my store.
worst customer service agent ever. Fake Fake i could give them - star 96% are fake vote dont fall into the sh**t they are nothing but scammers
CJDropshipping 回复2022-12-12
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
I have 2 orders and they are still under processing after 5 days and still not sent, and I have been using the cj packet FAST ordinary.
I am reading on many pages that they do not meet the processing and shipping times that they promise, and ,moreover, their agents don't answer my messages, I am considering in not using this provider anymore and delete my products from my online shop. This first expierence with them is disappointing.
CJDropshipping 回复2022-12-12
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
