ClassPass

嗨艾尔， 非常感谢您的反馈！我们很高兴听到您在我们的客户服务团队中获得了愉快的体验。 提供有用、响应迅速和支持性的帮助始终是我们的目标，我们很高兴能够为您带来积极的体验。 我们衷心感谢您花时间与我们分享您的好话并成为 ClassPass 社区的一员！ 一切顺利， ClassPass 团队

嗨桑尼卡林， 得知这次经历如此令人沮丧，我们深表遗憾。我们了解收到增值税发票的重要性，特别是当需要这些发票来支持健康福利索赔时，我们感谢您花时间分享您的疑虑。 如需进一步帮助，请通过 classpass.com/contact 联系我们的专业团队，并注明您正在跟进 Trustpilot 审核。他们将能够查看您的发票申请的状态并为您提供进一步的帮助。 一切顺利， ClassPass 团队

Hi Kristin, We're glad to hear you were able to connect with our support team quickly and get assistance with the accidental plan change. It's great to know the issue was resolved promptly and that your membership was switched back to the plan you intended. All the best, The ClassPass Team

嗨，鲁吉亚亚， 感谢您抽出宝贵时间分享您的反馈。得知您的部分预订在临近预定开始时间时被取消，我们深表遗憾。 我们了解围绕课程计划您的一天，却在最后一刻取消它是多么令人沮丧和破坏性。我们认识到这种程度的不确定性可能会对您的体验和对服务的信心产生负面影响。 虽然 ClassPass 合作伙伴努力使他们的日程安排保持最新状态，但偶尔也会发生意外的变化。然而，我们知道，最后一刻反复取消可能会非常令人失望。 我们感谢您分享您的经验，但很遗憾它让您对 ClassPass 有这样的感觉。如果您希望我们审核具体预订，请通过 classpass.com/contact 与我们联系并参考“Trustpilot 审核”，以便我们的团队可以仔细查看。 一切顺利， ClassPass 团队

Hi Lara, Thank you so much for your review! We’re glad to hear our Customer Service team was helpful and quick to respond. All the best, The ClassPass Team

Hi Dyonne, Thank you so much for sharing your experience! We’re glad to hear Alicia was able to quickly resolve the system error and help you get back to enjoying your membership benefits. We’ll be sure to pass along your kind feedback to her. All the best, The ClassPass Team

Hi Katiann, Thank you so much for your review! We’re glad to hear you had an easy experience with our customer service team. All the best, The ClassPass Team

Hello Jan, We’re sorry to hear you’re having trouble finishing the setup and connecting to Mindbody. We know how frustrating it can be when you’re trying to get started and the process doesn’t work as expected. We’d like to take a closer look and help you get connected. Please reach out to us at www.classpass.com/contact and include “Trustpilot Review” in the subject line so our team can review the issue and assist you directly. All the best, The ClassPass Team

Hi Tanis, Thank you so much for sharing your experience! We’re glad Sylvia was able to quickly help pause your membership while you’re away travelling. We’ll be sure to pass along your kind feedback to her. All the best, The ClassPass Team

Hi KG, We're glad to hear our support team was understanding, efficient, and able to help you navigate a challenging situation. Thank you for taking the time to share your experience. All the best, The ClassPass Team

Hi Paz, Thank you so much for sharing your experience! We’re glad RitchieIvan L was able to help you so quickly and professionally. We really appreciate your kind words about our customer and business support. All the best, The ClassPass Team

Hi Claudia, Thank you so much for sharing your experience! We’re glad Shirley was able to resolve your account issue quickly and make the process easy for you. We’ll be sure to pass along your kind feedback to her. All the best, The ClassPass Team

Hello TW, We’re sorry about the issue with your reservation being canceled after you had already received a booking confirmation, especially since you only found out after arriving at the studio and the class was already full. We also understand how frustrating it must have been for the chat to end before your concern was properly addressed. We’d like to review the reservation, the cancellation details, and your support interaction to better understand what happened. So we can take a closer look, please share additional details through Trustpilot or contact us at www.classpass.com/contact and include “Trustpilot Review” in the subject line. Our team will be happy to assist you directly. All the best, The ClassPass Team

Hi, Thank you for sharing your experience. We’re sorry the trial billing timeline caught you off guard, and we appreciate you explaining how the wording felt unclear. We’re glad our support team was able to step in, cancel the charge quickly, and make things right. We’ll also share your feedback about the trial timeline and chatbot experience with the appropriate teams as we continue working to make the process clearer. All the best, The ClassPass Team

Hi, Thank you so much for your lovely review! We’re so glad you’re enjoying exploring new places and trying different classes with ClassPass. It’s also great to hear our customer service team was helpful when you needed support. We’re excited to continue being part of your fitness journey! All the best, The ClassPass Team

Hi Rissa, We're delighted to hear that Mark was approachable, patient, and always willing to help with every question, and that he made your onboarding so much easier with his positive energy. We'll be sure to share your feedback with Mark. Thank you for taking the time to recognize his great work. All the best, The ClassPass Team

Hi Marissa, Thank you so much for sharing your experience! We’re delighted to hear that Antonio was helpful, responsive, and supportive throughout your onboarding process. We’re glad he made getting your venue set up on ClassPass feel seamless and smooth. We’ll be sure to pass along your wonderful feedback to him. All the best, The ClassPass Team

Hi Tash, Thank you so much for sharing your experience! We’re glad Alvin was fantastic to work with and helped get your dashboard set up in time for your first class event. We’ll be sure to pass along your kind feedback to him. All the best, The ClassPass Team

Hello JG, We’re truly sorry to hear about the serious car accident and the difficult recovery period that followed. Being charged during a time when you were bed bound and unable to use your membership is understandably upsetting, especially after reaching out multiple times for help. We’d like to take a closer look at your account, billing history, and previous support conversations so our team can review what happened and assist you further. We haven’t been able to identify your account from the information available on Trustpilot. Please share additional details through Trustpilot, or contact us at www.classpass.com/contact and include “Trustpilot Review” in the subject line so our specialized team can review your case directly. All the best, The ClassPass Team

Hi Alena, This truly made our day — thank you for sharing! We're delighted to hear that Consolata was understanding of your situation and provided fast, sweet, and high-quality support. We'll be sure to share your feedback with Consolata. Thank you for taking the time to recognize her great work. All the best, The ClassPass Team