我第一次接触 Class Pass 是和米歇尔一起，然后我们扩大了范围，劳伦也加入了我们。他们非常有帮助并且清楚地解释了贵公司的整个概念。我很高兴能加入。稍后，马克联系了我，他引导我完成了入职启动时间，马克非常乐于助人，并为我提供了很多建议，让我在 Class Pass 网站上添加到我的网站，我确实不得不请他放慢一点，因为我正在努力吸收信息，而他正在研究一些新东西。他很好地接受了这一点，并以对我来说更好的时机恢复了比赛，我真的很感激他。
ClassPass 回复2026-07-29
Hi Cherie,
We're thrilled to hear that Michelle, Lauren, and Mark helped make your onboarding experience such a positive one. It's wonderful to know they took the time to clearly explain the platform, answer your questions, and provide helpful recommendations. We're especially glad that Mark adapted his pace to ensure you felt comfortable and supported throughout the process.
All the best,
The ClassPass Team
Hi Matthew,
We're glad to hear you've been enjoying the service and found our support team helpful. We also appreciate your feedback regarding the AI bot experience and your understanding of the process.
All the best,
The ClassPass Team
Hi Andrew,
We understand how frustrating this experience must have been, especially after deciding not to continue using the platform and later discovering charges on your account. We also appreciate you sharing your feedback regarding both the support channels available and your experience seeking assistance.
For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They’ll be able to review your account, look into your concerns, and assist you further.
All the best,
The ClassPass Team
Hi C,
Thank you for taking the time to share your experience. We appreciate your balanced feedback and are glad to hear that your previous no-show fee issue was resolved successfully.
We also understand your concerns about the support experience and that interacting with our chatbot didn't always meet your expectations. We're continuously working to improve both our automated and live support experience, and feedback like yours helps us identify where we can do better.
We appreciate your feedback and your continued support.
All the best,
The ClassPass Team
Hi Eva,
Thank you for taking the time to share your experience. We understand how frustrating it can be when unexpected circumstances, such as surgery and recovery, affect your ability to use your membership as planned.
We appreciate your feedback regarding your experience with paused memberships, unused credits, and the support you received while seeking assistance.
For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They’ll be able to look into your concerns and assist you further.
All the best,
The ClassPass Team
Hi Heather,
Thank you for taking the time to share your perspective. We understand that personal circumstances can play a significant role in how a membership fits into someone's lifestyle, and we appreciate you providing additional context around your experience.
We also appreciate your feedback regarding credit rollover limits and how they influenced your decision to cancel your membership.
For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They’ll be able to look into your concerns and assist you further.
All the best,
The ClassPass Team
Hi Lindsay,
We understand how frustrating it can be when you're looking for a quick clarification and the process takes much longer than expected. We also appreciate you sharing how this experience impacted your confidence in reaching out for support, especially as someone who values and regularly uses the service.
For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They will be able to examine your account and assist you in resolving the issue.
All the best,
The ClassPass Team
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