Cleriva

Hi Jay, thanks for your honest review and we’re sorry the product didn’t work for you. Red light therapy isn’t a guaranteed solution for everyone, and we try to be transparent about that. NovaFlow is a wellness device, not a medical device or cure, which is why we don’t provide clinical instructions beyond standard usage guidance. We also want to clarify a few points about the product itself. While there are many similar-looking red light devices online, they are not the same NovaFlow devices. We have our own manufacturing team that quality inspects each batch before fulfillment. With lower-cost alternatives, wavelength consistency and build quality can vary significantly from unit to unit. And unlike the cheaper alternatives, we stand behind our products with a 120-day return policy because we understand it may not be the right fit for everyone. As for the USB connection, we chose that design intentionally to keep the device lightweight, comfortable, and easy to wear during sessions. Moving to USB-C would have required a larger internal battery and heavier hardware, which would make it a lot more uncomfortable. We genuinely appreciate the feedback and are always working to improve both the product and the customer experience. If you haven't already, reach out to our support team at [email protected] and we'll set you up with your free refund!

Hi Laura, I’m really sorry for the worry and frustration this has caused. I completely understand why you’d feel concerned when the tracking hasn’t updated for several days. Please send us an email at [email protected] with your order number (usually a 5-digit number like #00000), and I’ll personally look into the shipment status for you right away. I’ll do my best to check what’s causing the delay and help get you a clear update as soon as possible. We truly appreciate your patience, and I sincerely apologize again for the inconvenience. We’ll make sure this is properly looked into for you.