Coney
Speedy, helpful and clear response from Coney. Thank you very much!
About Cleriva
Data updated- Website
- cleriva.com
- Category
- Beauty & Well-being
- Location
- United States · West Hollywood
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (2/2)
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Is Cleriva legit?
Cleriva (cleriva.com) has a 4.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
My Nova flow quit working
My Nova flow quit working . There was no return info on the package, and I figured it was just not good quality, so I threw it away. I mentioned this on their site and they offered me a replacement. I was stunned! We emailed back and forth and they are supposed to send me a new one! Great customer service! Thanks!
Great company, great device
Like many I wasn't expecting miracles, but the NovaFlow has been genuinely helpful in taking the edge off seasonal allergies. World-class customer service too!
Off the spray after 40 years
Having used nasel sprays for 40 years, and had two operations for nasel polyps, I sceptically bought one of these as a "worth a try but it's obviously nonsense" purchase. It worked like a dream after about 4 days and I was able to stop using the spray. I was so impressed I bought another couple for some relatives who have the same issue. After 7 months my unit failed to charge and Clervica sent me a replacement Highly recommended. I still don't understand how it can possibly work tho :)
Contacted the customer service because…
Contacted the customer service because i wanted to upgrade to the 2.0 and my ordre was still Boeing princesses. Coney understood and made the change for me without blinking, just paying the difference. Thats great customer service!
I had an issue with the product and…
I had an issue with the product and contacted customer service. The response was speedy and the service was outstanding. I'm very pleased with the support received.
The Very Good People that help me with…
The Very Good People that help me with all my questions and other concerns I may have had and I might just say that Coney was the Special Person that was so nice to me! The Cleriva Support Manager
Life so much better
Since I started using the Novaflow my sinus flare ups have reduced dramatically - I used to have to spend majority of my time in bed ill with sinus issues and now I rarely have big flare ups and when I do I get back to normal quickly when using Novaflow. It took a couple months to really notice a more consistent difference but was beyond worth it.
Reassured
I contacted customer support and within an hour I had a response. I was worried as I didnt get an order confirmation but was reassured quickly by the response and a tracking number was provided. Great service.
Great product and support
Excellent customer support. The Cleriva Support Manager Coney was super helpful and quick to respond to my request and provided me with the information I needed. Great product and customer support.
Responsive Customer Service
Received a quick, concise and helpful response to my recent inquiry. Thank you!
Great customer support
I have been using Novaflow for two weeks. I noticed it had three different modes but there were no directions included in my package about them. I emailed the company and Coney wrote me back quickly and was very apologetic about the absence of instructions. Coney let me know what the three modes were for and explained each mode in detail. The response was prompt and professional and answered my question very well. That is what I call great customer service!!
The NovaFlow really works!
The NovaFlow red light therapy has been incredibly helpful for my sinus inflammation due to pets and environmental allergies. I’ve been using it for 6 months and have been able to reduce my prescription steroid nasal spray from daily to once a week! And it started working almost immediately, which I was very surprised to experience. I highly recommend! Also great customer service 😊
Great Money-Back Guarantee
This device unfortunately didn't work for my son, only because of the way his nose is shaped, from what we could tell. So I sent a request to return it. Coney was very helpful in giving some advice and then ultimately issuing a refund. Very much appreciated!
Recommended
I have given 5 stars for a couple of reasons. Firstly, the actual device does seem to help keep my nasal passages clear, having suffered from severe rhinitis fire about 35 years. Despite my initial scepticism, the NovaFlow appears to clear my airway. Secondly, the customer service has been excellent, as I did have an issue with the first NovaFlow and it was replaced immediately.
Coney Representative
Coney, the CS representative was helpful and thoughtful. Unfortunately the product didn't work for my husband😒. But a credit back for purchase is coming.
Excellent customer service • Coney is amazing!
I could not be more impressed with the customer service of Cleriva. I had Coney assisting me and was so delighted to have all of my questions and concerns completely taken care of. I would recommend them 100% because they truly make sure that the customer is satisfied and fully happy with the order.
I had ordered the NovaFlow device for my husband
I had ordered the NovaFlow device for my husband who has terrible post-nasal drip and has had it for at least 20 years if not more. After the device came, I found out that my husband had already been using it for a couple of weeks. Since we already had one, I reached out to Cleriva to see if I could send the unopened one back. Coney, the Customer Service Manager answered back promptly and asked me to take a couple of pictures of the items in question and that they would get back to me promptly. I took a couple of pictures and then sent them to Cleriva. I was then told that they would refund me 100% and that I needn't send the device back, but to give it to someone else. Now, I don't know if it works or not, but at least they have great customer service in the person of Coney. Thank you Coney.
Ordered the NovaFlow May 9
Ordered the NovaFlow May 9. Received part of order on May 11. Emailed about the rest of the shipment June 14, Cleeriva Support Manager Coney responded that same day! Very gracious and apologetic. Took care of the shipping problem. Received the NovaFlow June 26 and I sent a follow up email with questions. Once again the response was very fast - the next day. All of my correspondence was with Support Manager Coney. You have an outstanding support team. G Sherman
Great Product and Customer Service
The product has really helped me and when I forget to use it I definitely notice that nose is significantly stuffier. I recently had an issue with the charge not holding and I was offered a free replacement. Customer service immediately responded to my concern.