ClevGuard（clevguard.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 336 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：70% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 100% 的差评；评价主要围绕客户服务、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. People frequently praise the support team for being exceptionally helpful, prompt, and professional when resolving various account or subscription questions. Consumers often mention that staff members respond quickly, offering clear and satisfying solutions to make the entire process completely stress free. Some reviewers were not happy with the software performance, noting that features are delayed, target devices disconnect frequently, and basic functions fail to work properly. A few other people also felt that dealing with initial automated replies or tricky installation difficulties made the overall digital journey much less seamless.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Ivy helped realise the misconfiguration I was facing. Clevguard offers the best support
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
I had wonderfully experience dealing with Ada when I had initial issue with installation. Absolutely quick response.
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Joan has been efficient and effective. Appreciate the kind consideration
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
It's been an awesome experience using clevguard and I was truly amazed by its many features. I had a slight misunderstanding with my subscription but Joy demonstrated quick, friendly and efficient customer service in rectifying the issue. I fully recommend clevguard for those in need of it's products or services.
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Good fast responses with reasonable outcomes.
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
The support team of ClevGuard was excellent with me they respond very quikly and tried to help I can say more than what they can . In here I have to mention Dora who is doing an excellent job . Yours Truly Raja Raad
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
I have been well treated with timely feedback and responses. Thank you Elizabeth for attending me well. I will come back in case of any questions.
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Understanding customer request and providing solutions Sara is the person who helps me out
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Support was wonderful
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
I had problems with installing the safety program on my childs mobile phone. My email to Clevguard was answered very quickly by Nina who took me through step by step the procedure to rectify the problem. Nina's help with a data synch problem was also quick and sorted out promptly. The customer service provided by Clevguard and Nina was second to none, and I would thoroughly recommend their kidsguard pro product to keep children safe online
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Unable to install getting alert as if plan is not purchased at all. Unable to get any support. No response from support team via email after sending so many mails. I wish to have full refund of my money Date : 30 jan 2025 I have provided them all the necessary documents , screenshot and screen recording. Post which i got an automatic reply that most of the team is unavailable till 4th feb. Also they asked for scenarial number of the device which i have provided but alas 2 days have passed and no response. I would request clevguard to resolve my issue so that I can have the benefit of using the application instead of complaining. As it is the plan is of quaterly basis and 10 days have already passed of this 90 days period. The order details are as below : Order Number Order Number: 2025012007464833844 Product Name Product Name: KidsGuard Pro - 1-Quarter Plan Amount Paid Amount Paid: 2664.80 INR Duration Duration: unlimited Billing Period Billing Period: quarterly The next delivery Date Next Billing Date: 04/20/2025
Dear Customer, Sorry for this inconvenience. Would you please tell me your order ID or email address? Then we will try our best to help. Best regards, Clevguard support
The company is providing tracking software which was not suitable for my needs so I had to ask for a refund. They said that refund is not possible if working solution is delivered by them - which was. Luckly I got one of few really good technical support ladies called Dora, and she helped me get at least half of the paid amount back.
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Read the wrong reviews. Impossible to install. More impossible to use. Set my Norton threat level software to atomic levels. Can't open the websites, can't get to support. Disputing all charges and uninstalling everything.
Dear Customer, Sorry for this inconvenience. Would you please tell me your order ID or email address? Then we will try our best to help. Best regards, Clevguard support
Slow respond, but they will definitely help you with your concern.
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Awful customer service. Could not install the app on my child's Android 6 device due to Family link protections and Google Services restrictions. The support provided unacceptable security-wise solutions and refusing to refund for the year subscription that I purchased and asked for refund 3 hours later and will not be using for even one day, let alone the whole year. Not to mention there is no trial period, so absolute no way to tell in advance if the app is going to work for you. Don't waste your money and go with a more trustworthy company. If I could give a zero, I would give a zero. Update: I did end up getting a refund after filing a case with paypal and got a couple nicer emails. The company needs to review its refund policy language if they plan to have success in the future.
Dear Customer, Sorry for this inconvenience. My colleague will contact you to check if we can provide you with a solution to fix this. Thank you for your kind understanding. Best regards, Clevguard support
The app is very useful and it updates so fast. Additionally, the customer service is excelent, I was able to cancel a subscription purchased by error after receiving some alternatives and ways to solve my mistake, thanks a lot to Sara, who responds so quick and effectively. The only issue was that the customer support works only 24/5, but the attention was awesome.
Dear Customer, Thank you for sharing your experience, we will try our best to provide our customers with the best service. Wish you a good day! Clevguard support
Rarely do SMS messages sync. I can see activity in the key logger but I'm unable to see who the communication is with or their response. I've written customer service twice about the issue, they offer the exact same advice which hasn't worked. The app blocker doesn't work. Perhaps for a while but by the end of the day, my kid back to playing games. Lastly, the app has to be uninstalled & reinstalled everytime the phone powers down. If the phone runs out of juice, the app still doesn't work when it's back on until I can re-install. Update: the customer service has been very good and my issue has brought their attention to the need for a fix that is being worked on and, I'm told, available by end of month. They've also been able to issue a partial refund to accommodate the issue. I'm hopeful the issue will be resolved soon.
Dear Customer, Sorry for this inconvenience. My colleague will contact you to check if we can provide you with a solution to fix this. Thank you for your kind understanding. Best regards, Clevguard support
I purchased this subscription. The software does not work. I contacted customer service to cancel the transaction - no response!! No matter how many messages I sent - I did not receive a response. When they receive the money you will no longer receive service. They also write that you can cancel the deal within 30 days. I asked to cancel after one day - no response!
Dear Customer， Sorry for this inconvenience. Would you please tell me your order ID or email address? Then we will try our best to help. Best regards, Clevguard support
共 336 条符合条件的评价
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