ClevGuard

i went to purchase and then i was hit…

i went to purchase and then i was hit with 3 different charges. Luckily bank stopped the transactions. Bank told me they were from hong kong. They were..... AWX ImyPhone £87.01 Kids Guard Pro £87.01 Clevguard £98.65 Why are you trying to scam me from all this money all at once. Stay way clear.

Took time but worked

I had a long refund process but got all of my money back. Thanks to Sara! She was very understanding and helpful.

Atef R阿拉伯联合酋长国 · 写过 5 条评价 · 体验于 2024-10-08 · 发表于 2024-10-08

I have purchased today for telegram…

I have purchased today for telegram last seen. It does not work at all and I tried with my number and brother does not show just says offline and other number says this person is not on telegram which is there already. Just refund my money Thankyou

Enomen Goodluck阿拉伯联合酋长国 · 写过 1 条评价 · 体验于 2024-08-18 · 发表于 2024-08-23

Thank you Clevguard, thank you Sara.

This is to thank Sara for hearkening to my plea and approving my refund. I purchased clevguard kids pro in error without noting carefully that the most recent version of iOS 17.6.1 wasn't covered. As per policy, this is not a permissible reason for refund, so I was initially denied refund. Thankfully, I noticed this error early (10mins after payment) and was yet to access nor even download the software, so I presented the perculiarity of my situation to Sara and after an initial tugging back and forth, she understood and approved my refund. I have now received my money in full. Thank you.

This app is not compatible with iPhone

UPDATED: I HAVE RECEIVED 95%REFUND, STILL WAITING FOR THE REMAINING PAYMENT, ORDER# 2024081009161164241 This app is not compatible with iPhone; it says on their website, but it won't work. Also, you will notice it claims to refund 15 days money back. I asked for a refund within 3 hours, and they told me it \doesn't come under their refund policy. I am not even sure it will work on Andorid; stop wasting money on these apps. Customer service is not helpful; only email communication is the option; they simply say NO REFUND. Seriously hate this company, I wish 

Elisa Affandi泰国 · 写过 2 条评价 · 体验于 2024-07-27 · 发表于 2024-07-27

Responsive customer service

Ivy one of the support members is highly responsive and respond to my issue quickly. He/she also provide possible solution to my issue.it’s quite helpful.Keep up the good work👍

Likes

Likes - Able to monitor target device activities and provide detailed information. - Location info is particularly important. - Information on social media activities are also helpful. Dislikes - No info on changes in the new versions - Wierd things happened in "Live recording - Apps calls" menu. Sometimes whatsapp calls appeared in Instagram menu. Not all Apps calls are recorded. - Some functionalities are still now working - for e.g. - Data export - the "delete after download" check box is not working.

Elisa Affandi泰国 · 写过 2 条评价 · 体验于 2024-07-11 · 发表于 2024-07-11

Helpful service

Quite helpful assistance,quick response and responsive.still need to improve though.thank you

Lili S奥地利 · 写过 2 条评价 · 体验于 2024-07-03 · 发表于 2024-07-03

I unsubscribed from the service 2…

I unsubscribed from the service 2 months ago. I noticed today that the monthly fee has been deducted from my card ever since! Unfortunately, there is no telephone customer service, no reply to e-mails! So far, they have damaged a total of 80 dollars, which unfortunately will be a problem with the police, since the confirmation code is not sent by the system, even after several attempts. I do not recommend them to anyone

Gene Vega英国 · 写过 8 条评价 · 体验于 2024-06-12 · 发表于 2024-07-02

Breach of Data, possible fraud and theft

I made an account using my Google account. Nothing else, and I made an order with that information only. I did not provide any other details apart from my address, the email on my Google account and my card details to pay. They proceed to somehow make a ghost order and I dint get a confirmation email. They couldn't find anything on their end. Support team emailed me saying its fine I charge back. However a month or so down the line, they somehow obtained my Hotmail, created an account under my name and claimed I have the product the entire time. Who the flying hell do you think you are stealing my info and having the audacity to try and claim my money? Under GDPA you should be arrested and sued. I formally request you delete all my data and politely get rid of yourselves Edit: You can't post an email address on this website but you're completely fine with ignoring rules aren't you? Both you and Ruby from your support team dont seem to mind that you can try to avoid chargebacks based on the fact that you can steal my information and provide the product when you want to give it. Not when I paid for it and got my money back from you scammers. There is not order ID because you never gave one! No automated email. Just the audacity from your employee Ruby to say I opened a charge back when I already told your support team that I will do that. Youre like a brick wall

Horrible response time

The customer service reply time is to slow when u need immediate assistance. The only way to get in touch is to send an email and an auto reply is generated but to tell u they will get back to you, and that they are out of the office and part are in office but will take them longer to reply. I email regularly and don’t get a reply back to three days later. This doesn’t help when u need immediate assistance. Then the app claims to be undetected but play store scans the app and requests that it be uninstalled. Then what happens the app is uninstalled

Very disappointed

Very disappointed. Website gave the impression that they supported apple phones (iphone). After purchasing, I found out that they do not support apple the same way as android. Dashboard doesn't work because it doesn't support apple. The location was NEVER updated on the phone since the first day I downloaded the app. Had the phone by my side for a full 2 days to ensure no setting or anything was changed after following their directions exactly and still no location or updates on pictures. I never got any messages or anything. I didn't have the program for 2 weeks and asked for a refund and never got a response. Their help desk blames "apple technical difficulties" instead of their program. Just say you only work on android not apples. Very disappointed.

Shelby Cruse美国 · 写过 1 条评价 · 体验于 2024-06-21 · 发表于 2024-06-22

Hardly ever works

Hardly ever works. Used to work fine a couple of years ago but they've added so much stuff and the more they add the worse things work. Only calls and messages work for the most part. List of things that NEVER work: browser history, photos, video preview, screentime, keylogger, mail tracking, none of the social apps, and none of the video apps. The live recording is hit or miss, mostly miss and the same with remote control. Set the timer and it's works fine throughout the night taking dark pictures but day time it stops functioning. Constantly cuts itself off as well. It's seriously bugged. Customer support is useless. They only send trouble shooting solutions and seem to know nothing of how their product actually works.

Not working at all

Not working at all. I purchase service on 5th June 2024 , it work well for 2 days only . After that it stop syncing the data . I Emailed them about the issue , received Email that some steps of trouble shooting , but these steps wont work at all. And the last step was to reinstall the app. I reinstalled that again and the real game of Clevguard start from here , it ask me to pay again to use the services . I have bought the services 3 days ago ,its the clevguard which stops syncing the data , then why would i pay again. Customer support is not 24/7 and often you need to wait a couple of days.Customer support never revert and always receive standard email our team is out of office. A lot of problems and technical difficulties. It seems they use your target device for scamming you. Dont bother to buy and don't waste money!

Not upfront Company

Poor installation instructions for monitoring and no apps for the computer which claim to need them to monitor. No phone number to call for support issues. Rude email telling me I can’t get a full refund unless I meet their criteria then I send proof pics of issues and the tech support won’t answer to help. Overall very disappointed with this company. Seems like they are trying to make money off of a parent’s desire to keep their family safe.

It was the help that I received from…

It was the help that I received from Joy...

Elijah Maina肯尼亚 · 写过 1 条评价 · 体验于 2024-04-09 · 发表于 2024-04-10

Sara was prompt to respond to my Query

Prompt response and support

7/10

Not perfect but good enough to not let you in the dark, at least you know one things or two the other device is doing. Thanks also Joy in the costumer service for the help.

Mikkel W. Knudsen丹麦 · 写过 6 条评价 · 体验于 2024-03-21 · 发表于 2024-03-21

Mixed Experience with Customer Service and Compliance

I must commend the customer service team for their exceptional speed and attentiveness; it's truly refreshing to encounter such professionalism - kudos. However, regrettably, my experience has been marred by a few significant issues: Like several others, I encountered difficulties getting the product to function as expected, contrasting with the seamless usability of alternative products. To fellow residents of Scandinavia and the EU, I strongly advise reconsidering purchases from this company. While it may not fall directly under EU legislation, the company has chosen to maintain policies incongruent with the customary service standards of EU customers. Despite the 14-day right of withdrawal enshrined in EU law, granting consumers the ability to return purchases within 14 days without justification, this company has opted not to comply with such regulations. Although the company cannot be compelled to conform to these regulations, it would undeniably elevate their customer service to provide such a service to EU consumers. I urge careful scrutiny of this company's policies prior to making any purchases. Given the operational challenges experienced by myself and others, it's imperative to consider the protective umbrella of EU consumer law. I cannot stress this point enough. If you reside within the EU, familiarize yourself with the policies of this company to avoid potential discrepancies in service standards.