Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...
Reviewers had a great experience with this company. Customers frequently praise the incredible craftsmanship, unique styles, and overall outstanding quality of the jewelry pieces they receive. Consumers also highlight the exceptionally fast customer support and helpful assistance provided when managing questions, orders, or size exchanges. Buyers often mention that transactions are smooth and pleasant from start to finish.
However, some reviewers were not happy with product durability, noting that certain items unexpectedly broke, faded, or tarnished after a short period of regular use. A few other people also felt that customer service was unhelpful or unresponsive regarding damaged deliveries, refund requests, or warranty claims.
I placed an order with Clocks and Colours (#CUS401378) that USPS marked as delivered on August 15. The problem is that it was never delivered to my address. I live in a small building where deliveries are easy to track, and the landlord confirmed no one from USPS came that day aside from the usual Amazon driver.
I immediately reached out to Clocks and Colours support. At first, they asked me to reconfirm my address and said they would open a claim with USPS. I provided full details, including my address and phone number.
After waiting, their “investigation” concluded with them refusing to help. They claimed that since USPS marked it delivered, they must assume it was delivered—even though I provided evidence and a firsthand statement from my landlord that no delivery was made. They escalated my case to a manager, but the decision was the same: no refund, no reshipment, and no responsibility taken. Their only suggestion was for me to dispute the charge with my payment provider.
I find this response unacceptable. The company essentially pushes the blame onto the courier while leaving the customer with nothing. Their unwillingness to stand behind their product or shipping process shows poor customer service and accountability.
I have now had to warn them that I will file complaints with the Better Business Bureau and my State Attorney General’s Office, in addition to disputing the charge through my bank.
Overall, this has been a frustrating and disappointing experience. I would caution others before ordering from Clocks and Colours, as if anything goes wrong with delivery, the customer is left without support.
AND THEY HAVE NO PROOF OF DELIVERY
Clocks and Colours 回复2025-08-19
Hello Oskar,
Thank you for providing us with this feedback. We're very sorry that you felt the outcome of your delivery claim did not meet your expectations.
We will work to ensure that all of our customers receive their orders accurately and in a timely manner. Under circumstances where orders do not reach their final destination and are not delivered, we will take direct action to help our customers and ensure that they receive what they paid for. If there is an issue with a delivered customer order, we will work with customers to facilitate a replacement or a return at their choosing.
However, in situations where orders are marked as accurately delivered, we must rely on evidence provided by both the customer and the delivery carrier to determine whether a reshipment or reimbursement is eligible.
As your order was delivered to your location without any clear evidence contradicting the delivery of your order aside from word of mouth from your landlord, we regretfully could not approve your delivery dispute claim.
If you do require additional support in the future, we would invite you contact us again directly at [email protected].
Hi Kellan, we're sorry for any misunderstandings you may have derived from your support case.
Our customer support team tried to get in touch with you more than once after your initial inquiry about your damaged item, but we did not receive a response from you to help you further.
We do require certain steps to be completed when providing remote support for warranty claims, though this process is fairly simple whereby we confirm just a few key pieces of information, and require some images to inspect the issue. Unfortunately, we cannot provide assistance with a warranty claim without this information.
If you do require further assistance in the future, our customer support team is available any time, and typically replies in under 24 hours. Thanks for being a loyal customer.
Vitaly Design
Qamar Jewelry
Mobdark
nextearrings.com
Awe Inspired
Blue Nile
blackdiamondsnewyork.com
Iceyqueen