Cloudways

Hi Pradeep, ten years is a wonderful milestone — thank you for continuing to trust us with your hosting needs! It's great to hear our support team has consistently been there for you. We look forward to many more years of powering your projects together.

Hi Nick, welcome to Cloudways! It's great to hear that our support team was able to address your questions and get things resolved quickly for you. We look forward to being part of your journey as you grow and build with us!

Hi David, we're thrilled to hear you had an amazing experience with our team.

Hi, thank you for the kind words! We look forward to continuing to support your growth on Cloudways!

Hi Saffa, we're sorry to hear about your experience with our support team, and we understand your frustration. We have escalated your case to our support team to look into it on priority. We appreciate your patience as we work toward a resolution. Your feedback is valuable to us and will help us improve our services.

Hi there, we're sorry to hear you initially faced challenges. We're glad our team was able to guide you through the process and get things resolved smoothly. We're always here if you need further assistance — we look forward to continuing to support your journey with us!

Hi Waruhiu, thank you for sharing this wonderful feedback! It's great to hear that your concern was resolved with such efficiency and clear communication. We'll make sure your kind words reach the right people on our team.

Hi Matthew, glad to hear the security update process went smoothly! Our team is always here to ensure your applications stay protected and your experience with Cloudways remains seamless. Looking forward to supporting your continued growth on the platform!

Hi Bob, thank you for sharing this — what a stressful situation to find yourself in, and we're thrilled our team was able to get your site back up so quickly! Knowing you didn't lose a full day's work makes this one especially satisfying to read. It's also great to hear you've found your footing with our support options over time — that kind of confidence in knowing when and how to get help is exactly what we aim to build.

Hi Wassem, thank you for taking the time to share this wonderful feedback! It's great to hear that you had such a positive experience with our support team. We're glad everything was resolved to your satisfaction and that you felt supported throughout the process.

Hi Isaac, thank you for sharing this — it's great to hear the migration came together smoothly after a frustrating start. Helping you get your client's WooCommerce store live and fully functional is exactly what our team is here for, and it's wonderful to know that the support experience reinforced your confidence in Cloudways.

Hi Sylvia, thank you for sharing your kind words! We're thrilled to hear you had such a positive interaction with our team. We'll be sure to pass along your appreciation — it means a lot. We look forward to continuing to support you and your projects!

Hi Deandra, thank you for sharing your experience! We're glad to hear your issue was resolved and that our team was able to support you through the process.

Hi there, thank you for sharing your experience! We're glad Umar was able to assist you quickly and effectively — that's exactly the standard our team strives for.

Edit: Thank you for taking the time to share your experience, and we're sorry your time with Cloudways fell short of what you expected. We want to be completely clear on one point: we would never mark a genuine customer review as non-genuine, and we'd never want you to feel pressured to hand over personal details to keep your review standing. What you likely saw is an automated Trustpilot request that can appear within the platform when a reviewer's details are requested — it's generated by Trustpilot, not a message from our team, and we're sorry it came across as a threat. That was never our intent. Your other concerns — including those around data access and backups — are being taken seriously by the relevant teams, and your case has been raised with our support leads as a priority. We're sorry this added frustration to an already difficult experience. --- Hi Connor, We're sorry to hear this and understand your frustration. We'd like to look into your concerns in more detail and have sent you a request via Trustpilot to verify your registered email address so we can raise this with our Support leads on priority. Your feedback is valuable to us and will help us improve our services.

Hi Sahar, thank you for the kind words! It's great to hear that our team's response time and helpfulness made a positive impression.

Hi, thank you for sharing this — we're so glad to hear you received such prompt and effective support when you needed it most! Billing concerns can be stressful, and it's great to know our team was able to resolve things quickly and keep your account in good standing. We'll be sure to pass along your kind words.

Hi there, thank you for sharing your kind words! We're thrilled to hear you had a positive experience with our team.

Hi Jessica, thank you for sharing such a detailed and heartfelt review! It's great to hear that our team delivered the thorough, patient support you needed — that balance of being genuinely listened to and having every question addressed is exactly what we strive for. Your point about accessible human support for more complex issues really resonates. We know that for small business owners managing the technical side of things, having real expertise on hand makes all the difference — and we're glad that experience has been consistent for you every time you reach out. We look forward to continuing to support your business growth!