Cloudways

Outstanding support from Anas — exactly what you hope for in a critical situation.

Our Magento store was suffering recurring outages caused by a distributed scraper, and the fixes required server-level changes we can't make ourselves (nginx, PHP-FPM pool, Varnish). Anas worked through our prioritized list quickly and precisely: he added an nginx concurrency cap and a deep-pagination block on our search routes, retuned the PHP-FPM pool, raised the OPcache file limit, and resized Varnish from 2 GB to 8 GB — all in a single session, applying the exact values we requested instead of pushing back with generic answers. What stood out most was the transparency: after each change he shared the actual applied configuration so we could verify everything on our side — and every check passed. The concurrency cap alone has made our outage scenario impossible to reproduce. Fast, technically sharp, and genuinely collaborative. Thank you, Anas!

I experienced a critical issue with my…

I experienced a critical issue with my website. Muteeb, through Cloudways, helped me quickly and professionally resolve the problem. I am very satisfied.

Cloudways promises “lightning speed,”…

Cloudways promises “lightning speed,” but what they deliver is “56k modem nostalgia.” The dashboard crawls, service restarts feel like waiting for Windows XP to boot, and their entire security stack is a minefield. The worst part? Cloudways blocks Cloudflare. Not sometimes — regularly. Their firewall can’t handle CIDR ranges, so if you want Cloudflare whitelisted, you have to manually enter IPs one by one like it’s 2005. Meanwhile, Bot Protection, ModSecurity, and Fail2Ban happily ban Cloudflare PoPs every time you deploy something or add a subdomain. Result? Your site works on VPN. Works on mobile. Fails on your home ISP. ERR_CONNECTION_REFUSED. Hours wasted. And after contacting Cloudways support, I learned the cherry on top: Cloudways runs overcrowded rental servers with limited PHP workers, which means even basic operations can take 2+ minutes to process. Their “lightning speed” promise is literally bottlenecked by shared infrastructure that behaves like a congested apartment building — you’re waiting in line behind everyone else’s processes. Cloudways should have Cloudflare’s IP ranges whitelisted out of the box. Every serious host does. Cloudways doesn’t — and it shows. If you rely on Cloudflare, Cloudways will eventually break your site. And you’ll spend your day fighting their turtle‑slow dashboard while they ask whether you’d “recommend Cloudways to a friend.” Not a chance.

Huge thanks to Ovais Hussain for the…

Huge thanks to Ovais Hussain for the quick and super clear explanation! He thoroughly addressed my billing inquiry and made everything easy to understand. Excellent support!

Ovais Hussain solved all my doubts

What’s the point of wasting time…

What’s the point of wasting time engaging with a bot or AI when you could be getting real human support that truly understands your needs? Effective technical support is all about understanding customer service and ensuring satisfaction. The Cloudways support team exemplifies this kind of service. Today, Hamza Afzaal assisted me with an issue on my WordPress site that required troubleshooting to identify the problematic plugin. He took the necessary time—quite a while, in fact—to pinpoint the plugin and resolve the issue. I’ve been with Cloudways for a few years now, and so far, their support has consistently been excellent. Their human tech support is truly commendable. Honestly, I’m receiving excellent human tech support, something that would be nearly impossible with many hosting providers, including my other current host, without mentioning it. thank you Hamza Abbey

Billing Error or Lie n Cheat on the Discount Code??

I dont think a pro company can break or forget their promise. They were no discount for my second months now! The promo code has been applied to my account and been reported several times, even now my second months it is still charge the full amount without the 30% discount. If they cant handle a simple task like this, how they can handle big task??

Best Hosting Ever

Best Hosting ever, great support. Thanks

Excellent customer support

Excellent customer support! The team was quick to respond, professional, and genuinely helpful throughout the entire process. They were patient, communicated clearly, and made sure my issue was fully resolved. It's refreshing to receive support that is both knowledgeable and responsive. Thank you for the great experience!

He was knowledgeable and quickly found…

He was knowledgeable and quickly found my site's issue and resolved it permanently. He knew exactly what I needed, and it was fantastic!

Hamza Naqvi was awesome

Hamza Naqvi was awesome. Very helpful

I always loved the Cloudways support

I always loved the Cloudways support. Zaafir Zaheer assisted me and solved my problem promptly.

Top tier hosting and support

Top tier hosting and support. Been using CW for years, and the DO merger only made things better. I run an internet marketing agency and tell people every day to stop using bluehost, GoDaddy, Network Solutions...etc. and never look back after switching to Cloudways.

Hamza was quite beneficial and helping…

Hamza was quite beneficial and helping and provided real time feedback related to the monitoring. He tried solving the issue going deep down and observing it to the fullest and providing me insight. Great service

Success because of my Account Manager!

I needed to migrate my newly developed custom website to a managed host and was referred to Digital Ocean. I am not trained in tech nor how to complete a migration, but comfortable enough to have discussions and navigate a platform, which is why I chose Cloudways. Having said that, the success of the migration was due to my Account Manager Leif Amland, who went above and beyond to lead me through onboarding as a customer, through set-up and migration, and then quality control. I would have been lost without his support! He was calm, thorough, and reassuring. Thank you!

Excellent Service all the time

Be prepared to spend 4hrs with their IT support for every issue....

Customer support teams broke working configurations on a server, while debugging a different application in my account, on a different server. 3 hours on chat trying to get hold of someone competent to fix this. It's not worth it. Use a different company. I've been a customer since 2015, when they were great with customer support. Today it's a farm of inept IT support that break more than they help, you wait ~5mins between replies, and ultimately frustrate yourself for no reason if you choose to work with this ridiculous company when there are far better options out there. Edit: 6.5 hrs later they fixed the SMTP problem their server was having that was not allowing my website to send emails. It’s fixed.

Made a confusing problem look easy

While I was confused at what was occurring, tech support representative fixed it very quickly. Thank you

Outstanding Technical Support and Excellent Follow-Through

I had a difficult issue with the Breeze plugin that caused a PHP warning to appear on the front end of two different WordPress websites after a plugin update. The issue was not easy to reproduce, and it required quite a bit of investigation. I would like to sincerely thank the Cloudways support team for their patience and professionalism throughout the entire process. Special thanks to Faraz Ahmed Ali, who kept me updated throughout the investigation, coordinated the troubleshooting process, and made sure both of my websites were eventually fixed. I would also like to thank Brijesh Kumar for providing a clear explanation of the root cause after the investigation. The Breeze team identified that certain cookie values could be received as arrays, and the plugin did not properly validate the value type before processing it. They refactored the relevant code to safely handle those cases, and the issue was completely resolved on both websites. I also appreciate the assistance and collaboration from Muhammad Anas, Hamza Naqvi, Laiba Arsalan, Delson Dsouza, Asadullah Baig, and Monish Prabhakar during different stages of the investigation. Everyone I interacted with was courteous, responsive, and willing to continue investigating instead of simply closing the ticket. This case required multiple rounds of testing, temporary access, debugging, and communication, but the team stayed engaged until they found the actual cause and implemented a proper fix. I especially appreciate that they are considering including this improvement in a future official Breeze release so other users may benefit as well. Thank you again to the entire Cloudways and Breeze team for your excellent support.

I sincerely appreciate the customer support team for professional assistance.

I sincerely appreciate the customer support team for resolving my issue so promptly. Special thanks to Senior Customer Success Manager Mr. Osama Alam and Ovais Hussain for their professional assistance and outstanding support!