Cloudways (cloudways.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hosting from the last ten years at Cloudways. Excellent service and the support team is THE BEST.
Hi Pradeep, ten years is a wonderful milestone — thank you for continuing to trust us with your hosting needs! It's great to hear our support team has consistently been there for you. We look forward to many more years of powering your projects together.
I am new to Cloudways and I am very happy with their offers and their support team. They were fast and resolved my issues and questions quickly.
Hi Nick, welcome to Cloudways! It's great to hear that our support team was able to address your questions and get things resolved quickly for you. We look forward to being part of your journey as you grow and build with us!
I received very friendly and helpful service. The staff explained everything clearly and made me feel comfortable.
Hi David, we're thrilled to hear you had an amazing experience with our team.
Wow. Amazing Customer Experience. Thank you, Ovais Hussain.
Hi, thank you for the kind words! We look forward to continuing to support your growth on Cloudways!
Even on paid monthly premium support their support consists out of passing you from one agent until another until hours later it times out. So friendly (most likely automated AI response) yet nothing and same passing one person to another to another department never ending.
Hi Saffa, we're sorry to hear about your experience with our support team, and we understand your frustration. We have escalated your case to our support team to look into it on priority. We appreciate your patience as we work toward a resolution. Your feedback is valuable to us and will help us improve our services.
I needed help with blocking bots on Nginx as I just switched from Apache. Hamza Naqvi, who is a support agent at The Cloudways, walked me thru the process and handled the config part. It was easy and smooth, fixed the issues with informing me about the process too.
Hi there, we're sorry to hear you initially faced challenges. We're glad our team was able to guide you through the process and get things resolved smoothly. We're always here if you need further assistance — we look forward to continuing to support your journey with us!
Thank you Brijesh Kumar… your quick response, knowledge and communication were great and we appreciate that. Please pass this on to your cs manager so they can see your professional, efficient, effective service and communication that lead to the resolution.
Hi Waruhiu, thank you for sharing this wonderful feedback! It's great to hear that your concern was resolved with such efficiency and clear communication. We'll make sure your kind words reach the right people on our team.
Naeem at Cloudways was awesome in helping me make important security updates!
Hi Matthew, glad to hear the security update process went smoothly! Our team is always here to ensure your applications stay protected and your experience with Cloudways remains seamless. Looking forward to supporting your continued growth on the platform!
I installed a bad plugin that crashed my site. I was going to do a restore but also didn't want to lose a full day's work. Messing with the PHP files isn't my thing and I don't like taking any chances, so I went on help and the chatbot asked if I wanted a human. Normally I like the chatbot, took a while but I like it now. However this was out of my scope and wanted it done right. So, I got connected to agent Muhammad Naeem, who was so helpful in literally - a flash! He deactivated my plugin, got my site back up and I was able to not lose a full day's work on the backend. Excellent service and another reason why I love Cloudways. Thank you, Muhammad Naeem! You're the best!!!
Hi Bob, thank you for sharing this — what a stressful situation to find yourself in, and we're thrilled our team was able to get your site back up so quickly! Knowing you didn't lose a full day's work makes this one especially satisfying to read. It's also great to hear you've found your footing with our support options over time — that kind of confidence in knowing when and how to get help is exactly what we aim to build.
Mubashira from Cloudways Support is absolutely amazing. She helped me resolve several issues and was incredibly patient throughout the entire process. She stayed with me until we were completely sure that everything was working correctly and all of my concerns had been addressed. She was knowledgeable, professional, and genuinely cared about finding the right solution instead of rushing the conversation. Her explanations were clear, and she made the troubleshooting process much easier. Excellent customer service like this is one of the reasons I continue to use Cloudways. Thank you, Mubashira, for your dedication and outstanding support!
Hi Wassem, thank you for taking the time to share this wonderful feedback! It's great to hear that you had such a positive experience with our support team. We're glad everything was resolved to your satisfaction and that you felt supported throughout the process.
Incredible customer support. Saved me a lot of headache trying to figure out migration of an woocommerce store for a client to cloudways tried it twice myself but kept getting errors. Used support and worked with Muteeb who was very patient and went through and fixed both the website and wp/admin login and waited for it all to be confirmed by me. I have been using cloudways for years for clients. And this is the exact reason.
Hi Isaac, thank you for sharing this — it's great to hear the migration came together smoothly after a frustrating start. Helping you get your client's WooCommerce store live and fully functional is exactly what our team is here for, and it's wonderful to know that the support experience reinforced your confidence in Cloudways.
Nepal was very helpful. Thank you for having you on your Team.
Hi Sylvia, thank you for sharing your kind words! We're thrilled to hear you had such a positive interaction with our team. We'll be sure to pass along your appreciation — it means a lot. We look forward to continuing to support you and your projects!
I had a great experience. With a little time and patience, Zainab Harris was able to resolve the issue I had.
Hi Deandra, thank you for sharing your experience! We're glad to hear your issue was resolved and that our team was able to support you through the process.
Hi there, thank you for sharing your experience! We're glad Umar was able to assist you quickly and effectively — that's exactly the standard our team strives for.
Tl;dr: bad performance, worse compliance, unacceptable customer support, and expensive to boot. 3/7/26 Edit: Cloudways have threatened to mark this review as non-genuine if I didn't supply my name, email, phone number and support ticket. More info at the bottom. Cloudways is an expensive service that never quite lives up to the promise. You pay over the odds compared to a basic server for the privilege of having had them install wordpress (or whatever) and then despite the promises of it being managed, most of everything is up to you. Two major issues stand out, one bad and one sufficiently unacceptable as to mean that they should lose their certifications. First: their "security" suite is so overbearing that your website will crawl. They do offer a caching service, but it routinely broke woocommerce, and never had a particularly high hit rate for me. And recently I got numerous false alert emails from it, imploring me to pay them more money to see the actual detailed report, which feels like racketeering at best. Second: as they will tell you at length if you enquire, Cloudways is a managed platform, which means that their staff have access to your server. Unaudited, unmonitored access. A member of their "customer success" team said to me (and I quote): > "Our support engineers connect to customer servers through a secure internal jump server, which means your server logs record the jump server user rather than the individual engineer." All your customer's data, there for them to do whatever they like. When pressed apparently a separate team could "perform an RCA" to assess "if any untoward access occurred" but I was not permitted to see the actual logs and only have their own word. Finally: Their customer service agents will lie repeatedly about deadlines, their SLAs are meaningless, and if you get into a call with them, they are more interested in talking you down than trying to solve your problem. If you are insufficiently technical, use a fully hosted service like Wordpress.com. If you are comfortable with a little command line jiggery pokery, just rent a VM from Digital Ocean yourself. As one final indignity, their backups do not work and do not include all the files on your server, specifically excluding .htaccess files. Their argument is that nginx doesn't support them, and their modern runtime is nginx based. Well, their older runtime supports them and they are critical to the operation of several different applications, including wordpress. I was lucky I could regenerate the file manually when I moved away, because if I'd actually needed the backup for the intended purpose, I'd have been out of luck. In the interest of fairness, they did offer me two months credit for the issues I had with their malware scanner and my concerns about their staff access to customer data, but by this point I'd migrated my server away and so that credit is useless. 3/7/26 Edit: Given how many of Cloudways reps I spoke to over the last week, and given the fact the last communication I had with them was that they'd lost my trust and I was leaving, and given the specificity of this review, the fact they attempted to mark this review as non-genuine if I didn't supply my personal details is galling. A real kick in the teeth on an already negative experience, if I could give negative stars at this point I would.
Edit: Thank you for taking the time to share your experience, and we're sorry your time with Cloudways fell short of what you expected. We want to be completely clear on one point: we would never mark a genuine customer review as non-genuine, and we'd never want you to feel pressured to hand over personal details to keep your review standing. What you likely saw is an automated Trustpilot request that can appear within the platform when a reviewer's details are requested — it's generated by Trustpilot, not a message from our team, and we're sorry it came across as a threat. That was never our intent. Your other concerns — including those around data access and backups — are being taken seriously by the relevant teams, and your case has been raised with our support leads as a priority. We're sorry this added frustration to an already difficult experience. --- Hi Connor, We're sorry to hear this and understand your frustration. We'd like to look into your concerns in more detail and have sent you a request via Trustpilot to verify your registered email address so we can raise this with our Support leads on priority. Your feedback is valuable to us and will help us improve our services.
great response time and very helpful representatives. would definitely recommend
Hi Sahar, thank you for the kind words! It's great to hear that our team's response time and helpfulness made a positive impression.
I ran into an urgent billing issue today, and Muhammad Abdullah went above and beyond to fix it. He reversed an incorrect charge immediately, provided me with the necessary tracking numbers, and sorted out a payment extension to keep my account safe. Five-star service from a true professional!
Hi, thank you for sharing this — we're so glad to hear you received such prompt and effective support when you needed it most! Billing concerns can be stressful, and it's great to know our team was able to resolve things quickly and keep your account in good standing. We'll be sure to pass along your kind words.
Hi there, thank you for sharing your kind words! We're thrilled to hear you had a positive experience with our team.
Ansar Ali Khan was the agent that helped me today and he was patient and thorough. Fantastic customer service every time I reach out for help!! Really appreciate it. It's what makes Cloudways the best. The AI chatbot is good and great for a lot of things but it's easy to transfer to a human for more complicated issues (or whatever you want) and they really take the time to read, look into the issue and respond to all your questions. In a time where there is so much horrible AI customer service out there, this is priceless to me as a small business owner with limited tech knowledge on the backend of websites.
Hi Jessica, thank you for sharing such a detailed and heartfelt review! It's great to hear that our team delivered the thorough, patient support you needed — that balance of being genuinely listened to and having every question addressed is exactly what we strive for. Your point about accessible human support for more complex issues really resonates. We know that for small business owners managing the technical side of things, having real expertise on hand makes all the difference — and we're glad that experience has been consistent for you every time you reach out. We look forward to continuing to support your business growth!
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