Cloudways (cloudways.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
L
Lu · 6 reviews · Experienced 2026-06-18 ·
★★★★★
Exceptional Product Quality Backed by Outstanding Support
If you're seeking a fully managed WordPress hosting solution, Cloudways excels. Their focused product lineup, continuous enhancements, and exceptional support set them apart.
Support responds promptly, resolving most issues in real time without escalation. Representatives communicate clearly, grasp your concerns, and remain courteous.
Well done, Cloudways.
Reply from Cloudways2026-07-01
Hi Lu, thank you for taking the time to share such a thoughtful review! It's great to hear that our managed WordPress hosting and support team have made a positive impact on your experience. We work hard to ensure our platform continues to evolve and that our team is always ready to assist with clarity and care. We look forward to continuing to support your journey — there's a lot more in store!
We’d love to hear more about the specific projects you’re building. We’ve sent a request via Trustpilot to connect—we’d love to learn more about your experience and see how we can continue to support your growth!
Hamza Naqvi was willing to resolve the issue without dismissing it, providing details and possible solutions to the user.
Reply from Cloudways2026-07-01
Hi, glad to hear our team was able to step in and get things moving in the right direction! Having a server down is stressful, and it's great to know you felt heard and supported throughout the process.
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Mark Grenville · 1 review · Experienced 2026-06-18 ·
★★★★★
Very poor affiliate support and still waiting for my payout
I am extremely unhappy with the experience I have had with Cloudways’ affiliate support.
I requested a payout and was sent a PayPal link, but the link is no longer working on my side. I have asked them to either regenerate the link, cancel it and restart the payout, or arrange a direct bank transfer instead.
The problem is that I have now been trying to get help for weeks, and I am not getting proper responses. My affiliate manager does not reply, no one ever replies on live chat, and I cannot create a normal support ticket.
This has been a really frustrating experience. I am simply trying to get paid out, but it feels like there is no proper support channel available and no accountability from the affiliate team.
At this point, I would not recommend Cloudways’ unless they improve their support and payout process.
Update: I eventually got the payout, but they missed me around quite a lot with the payout dates, etc.
Reply from Cloudways2026-06-19
H Mark, we're sorry to hear about the challenges you've encountered with your payout request.
Our Affiliate team has been made aware of your case and will be working with you directly towards a resolution. Thank you for your patience — we appreciate you giving us the opportunity to address this.
my chat assistant was helpful and spent time explaining and was able to trouble shoot why the new server was not loading right away. Looking forward to migrating one site from Bluehost- we outgrew it, and now are about to launch another platform- and need better infrastructure to support it.
Reply from Cloudways2026-07-01
Hi there, glad to hear our support team was able to walk you through the troubleshooting and get things sorted! It's great to have you on board as you take this next step — migrating from another provider and launching a new platform is an exciting milestone, and Cloudways is built to scale right alongside you. We're looking forward to being part of your growth journey!
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selvam tr · 1 review · Experienced 2026-06-18 ·
★★★★★
The hosting is one of the best ive…
The hosting is one of the best ive used, their support is hands down the best, they will go all out to ensure that your problems are solved, i love their team courtesy, politeness and highly knowledgeable team to render support anytime you need.
Reply from Cloudways2026-07-01
Hi Selvam, thank you for sharing such a wonderful review! It's great to hear that our hosting and support team have made such a positive impression. We take pride in ensuring every interaction is helpful, knowledgeable, and delivered with care — so knowing this has come through in your experience means a lot to us.
Customer support is very good.
Mr. Muteeb Ali was helpful and managed my issues well.
Thank you!
Reply from Cloudways2026-07-01
Hi Edwin, thank you for sharing your experience! It's great to hear that our team took the time to walk you through everything clearly and followed up to ensure you had the solution you needed.
Paras played a key role in helping me successfully launch my website on Cloudways. Throughout the process, he was professional, knowledgeable, and highly responsive. He patiently guided me through the setup, quickly resolved technical issues, and made sure everything was running smoothly before completion.
What impressed me most was his attention to detail and commitment to customer satisfaction. Whenever I had questions, Paras provided clear explanations and practical solutions, which made the entire experience stress-free.
I truly appreciate his expertise and dedication. If you need assistance with Cloudways hosting, I highly recommend working with Paras. Excellent service and support from start to finish.
Reply from Cloudways2026-07-01
Hi Reza, thank you for sharing such a detailed review! It's wonderful to hear that your website launch went smoothly and that you had such a positive experience with our team. We're glad the support you received was responsive, clear, and stress-free — that's exactly what we aim for.
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Owen · 1 review · Experienced 2026-06-16 ·
★★★★★
Quick and accurate help resolved my…
Quick and accurate help resolved my problem without headache.
Reply from Cloudways2026-07-01
Hi Owen, thank you for sharing your experience! It's great to hear our team was able to get things sorted quickly and accurately for you.
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Daniel Harris · 1 review · Experienced 2026-06-16 ·
★★★★★
in general good never had issues
in general good never had issues, the support is amazing, HAMZA AFZAAL was so professionnal and helpful to support all my issues
Reply from Cloudways2026-07-01
Hi Daniel, thank you for sharing your experience! It's great to hear that things have been running smoothly and that our support team has been there when you needed them.
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Ocean Alex · 1 review · Experienced 2026-06-16 ·
★★★★★
he was very nice and helpful!
Reply from Cloudways2026-07-01
Hi Alex, thank you for sharing your feedback! We're thrilled to hear you had a great experience with our support team.
Bushra was extremely helpful and professional. We had an urgent technical issue with our website and she took the time to investigate it carefully, check the server logs, review the security settings and help us understand what was happening.
She was patient, clear in her communication and very responsive throughout. Thanks to her support, we were able to identify the issue quickly and resolve it.
Excellent service - thank you, Bushra.
Reply from Cloudways2026-07-01
Hi Viva, thank you for sharing your experience! It's great to hear that our team was able to help you navigate an urgent technical issue with such thoroughness — from reviewing server logs to walking you through the security settings. That kind of clear, patient communication is exactly what we aim to deliver. We'll be sure to pass along your kind words. We look forward to continuing to support you and your website!
they just answer and slove problems so fast like in minutes, am so happy i have been using claudways for 6 years and will keep using it. simiply the best
Reply from Cloudways2026-07-01
Hi Jotyar, thank you for the kind words and for being part of the Cloudways family for six years! It's great to hear our support team has been delivering quick resolutions for you. We look forward to supporting your journey for many more years to come.
A
Ali · 1 review · Experienced 2026-06-15 ·
★★★★★
Excellent technical support from Nehal
Excellent support experience.
I was troubleshooting a WordPress upload limit issue that was preventing me from uploading audio files. Although the server upload size was set correctly, WordPress was still reporting a 2 MB limit.
The support team patiently investigated the issue, identified the root cause, and explained exactly what was happening. Nehal found that the PHP-FPM application settings were commented out, activated the correct directives, and confirmed everything was working properly afterward.
What I appreciated most was that the issue was not only fixed but also clearly explained, allowing me to understand how the settings work for future troubleshooting.
Very professional and knowledgeable support. Thank you, Nehal, for your assistance.
Reply from Cloudways2026-07-01
Hi Ali, thank you for sharing such a detailed account of your support experience! It's great to hear that our team was able to dig into the root cause of your WordPress upload limit issue and get everything working as expected. What stands out most is that you walked away not just with a fix, but with a clearer understanding of how those PHP-FPM settings work — that kind of knowledge transfer is something we genuinely value in our support interactions. We'll be sure to pass your kind words along to the team.
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Gary Greenberg · 1 review · Experienced 2026-06-15 ·
★★★★★
Helpful
Emmand was extremely helpful in escalating our ticket and working with us to identify the root cause of the issue. His proactive support and commitment to driving the investigation forward were instrumental in helping us move towards a resolution.
Reply from Cloudways2026-07-01
Hi Gary, we're glad to hear our team was able to provide the support you needed during this process. It's great to know that the investigation is moving forward and that you're working toward a resolution.
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Lars H · 4 reviews · Experienced 2026-06-13 ·
★★★★★
Deepak was knowledgable, helpful and patient :)
Reply from Cloudways2026-07-01
Hi Lars, thank you for sharing your experience! It's great to hear you received knowledgeable and patient support — that's exactly the standard we hold our team to.
R
Roy Pellicano · 1 review · Experienced 2026-06-12 ·
★★★★★
Waleed was amazing!
Reply from Cloudways2026-07-01
Hi Roy, thank you for sharing your feedback! We're thrilled to hear you had such a positive experience with our team. We'll be sure to pass along your kind words — it truly means a lot to us. We look forward to continuing to support you and your projects!
Very disappointing experience.
When everything works, the platform is fine. The real test of a provider is how they handle critical incidents, and unfortunately this is where Cloudways failed.
We experienced a major service disruption that had a direct impact on our client's business operations. Despite multiple requests for updates, communication was slow, vague, and lacked transparency. We spent hours waiting without receiving a clear status update or estimated resolution time.
The most frustrating aspect was not the technical issue itself, but the lack of ownership and proactive communication during the incident.
For a managed hosting provider, we expected better support, clearer escalation processes, and more accountability when critical services are unavailable.
Based on this experience, we are seriously evaluating alternative providers for future projects.
Reply from Cloudways2026-06-12
Hi Stefan, we're sorry to hear about your experience, and we understand how frustrating this must have been.
We have escalated your concern to Support our team to look into it on priority. We appreciate your patience as we work toward a resolution. Your insights are valuable to us and will help us improve our services.
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Vladimir C · 3 reviews · Experienced 2026-06-09 ·
★★★★★
They know their stuff
They know their stuff. Responsive. Informed. on the top of things.
I have little knowledge about hosting websites and protecting them. However, I enjoy trying. The Cloudways representatives over the years have helped me learn so much. Syed Sarim Ali.. has taught me a lot too. All representatives are patience and know their stuff. Thank you Cloudways.
Reply from Cloudways2026-07-01
Hi Michelle, It's great to hear that our team has been a helpful resource throughout your hosting journey. We believe that empowering our customers with knowledge is just as important as providing great service, and it's rewarding to know that has come through in your interactions over the years.
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eman cal · 3 reviews · Experienced 2026-06-10 ·
★★★★★
Cloudways goes above and beyond what…
Cloudways goes above and beyond what you would expect from a hosting company. Whether you're a beginner or an expert they have the tools and assistance you need. Their support team is second to none, and the best I've experienced in the 12 years I've been hosting websites.
Reply from Cloudways2026-07-01
Hi Eman, thank you so much for this wonderful feedback! It's great to hear that our platform and support team have made such a strong impression across your 12 years of experience in the industry — that truly means a lot to us.
