Cloudways

We have used Cloudways for years…

We have used Cloudways for years because they market themselves as the best in hosting large applications that require a lot resources. Their support is excellent however... Over the past year we have increasingly experienced issues... Small at first, the backends of our applications are very slow, or increasing downtime. We understand that server resources play a role here... However it doesn't make sense when we move to a host who charges a third of what Cloudways prices we get better performance, no downtime and the backend of the site runs smoothly. We have done this with now multiple applications and experienced better results every time. We are happy to pay top tier prices for top tier performance, but that just hasn't been the case with Cloudways. Prices are too high for what they are providing. Wouldn't suggest it for websites who have require a lot of resources, you can find better for the same price.

I cannot recommend Cloudways based on…

I cannot recommend Cloudways based on my experience. I canceled because they were unable to successfully migrate my website, and the customer service throughout the process was disappointing. The bigger problem started when I tried to cancel my account. Every time I log in and navigate to the billing section, I'm redirected back to the login page in an endless loop. I've tried multiple browsers, restarted my computer, and cleared basic troubleshooting steps, but I still cannot access the billing area to cancel my plan. I also tried contacting support. Their email system responded that my request could not be submitted and instructed me to create a support ticket—but creating a support ticket requires logging into the same account that I cannot access because of the login loop. Meanwhile, I continue to be billed for a service I'm not using. If Cloudways is reading this, I'd appreciate someone reaching out to resolve this issue and cancel my account immediately. Customers should never have to fight this hard just to stop being charged.

Great Response

Great response from support and resolved the issue efficiently in the chat. Also considered my suggestion for Dark Mode Theme for the cloudways platform.

I have used them for over a year

I have used them for over a year. They don't overcharge and they have excellent support. You can not ask for more in today's economic climate. 5 stars

Website Broke after update

I had an issue with our website updating the plugins, the website broke. Syed Sarim Ali worked on the problem, identified the issue and easily resolved it for us. Amazing.

NEVER had a problem with Cloudways

NEVER had a problem with Cloudways. Top-notch customer service, easy to navigate admin and 99.9% uptime (in my experience). Can be a little more pricey than other places per server, but for the sake of a few extra cents/dollars per month, I know the CS team are going to help quicker than any other ticketing system from other providers if I do run in to issues.

I’ve been using Cloudways for several…

I’ve been using Cloudways for several years—first to host websites for my clients, and now for my own projects as well. My experience has always been very positive. The platform is reliable, easy to manage, and whenever I’ve needed assistance, the support team has been responsive, professional, and genuinely helpful. I’d especially like to thank Ashraf Khan and Ovais Hussain for helping me with a Rackspace email migration. They patiently followed my case, investigated the issue, and made sure everything was resolved successfully. It’s always reassuring to know that, when something unexpected happens, there’s a competent and friendly support team ready to help. Thank you, Cloudways!

Doesn't get easier than that! Great and fast service

Great agent that made it very easy to follow and walked me through the entire set up, including how to get help if i needed it during rest of set up for our website migration.

Account Resolution

Ovais Hussain, handled my ticket promptly and thoroughly. Appreciate his assistance and dedication to work.

The guy allocated for the communication…

The guy allocated for the communication MR.Paras found excellent & he is the great asset for the company

After my website was set up thMy experience with Cloudways

After my website was set up the way I wanted, the design was removed, and I was unable to restore it. I also faced issues related to billing and payment processing. What frustrated me the most was being charged for a subscription renewal and then being told that the charge was related to services used in the previous month. This makes no sense. A renewal payment is for the upcoming service period, not for a past period that has already ended. Subscription renewals should grant access to the next month of service, not be used to justify charges for the previous month. I requested a refund within hours of the renewal charge being processed. I had not meaningfully used the service during that time, yet my refund request was rejected on the grounds that the service had already been used. I am very disappointed with both the billing practices and the refund policy. Based on my experience, I cannot recommend this service.

Outstanding Service from Emmad Abbasi & Cloudways

I've been with Cloudways for quite some time, and the experience has been outstanding. I especially want to thank Emmad Abbasi, my Account Manager, for his professionalism, responsiveness, and genuine commitment to helping me succeed. What truly sets Cloudways apart is their support team. The level of support they provide has been unheard of in my experience. Every interaction has been fast, knowledgeable, and focused on finding the best solution rather than giving generic responses. Whether it's server optimization, performance tuning, migrations, security, or troubleshooting, the team consistently goes above and beyond. The platform itself is excellent—fast managed cloud hosting, an intuitive dashboard, reliable infrastructure, automatic backups, staging environments, and seamless integrations make managing my business incredibly easy. As the owner of Brands Seekers, having a hosting provider I can trust is invaluable. A huge thank you to Emmad Abbasi and the entire Cloudways team for the exceptional service. It's rare to find a company that combines a great platform with world-class customer support, and Cloudways has done exactly that. I highly recommend them to anyone looking for reliable managed cloud hosting. ⭐⭐⭐⭐⭐

i got great help from the team

i got great help from the team, even in transferring one app from one hosting on cloudways to a different one on cloudways. 10/10 work, would recommend!

Helpful

Helpful, patient and thorough. 5/5!

The agent was incredibly helpful and…

The agent was incredibly helpful and quick! He pinpointed the exact issue with the missing physical robots.txt file on the server and fixed it right away. My Google Search Console fetch error is now completely resolved. Outstanding support! Five stars!

thank you Hamza Naqvi

100 % CPU usage Issues with no traffic on site

My honest review of Cloudways is that I don't understand why they are still in business with this kind of server performance. It's been almost two weeks since I switched to Cloudways, and every day has been a nightmare. Their support team also seems to lack the knowledge needed to resolve issues. I've contacted support multiple times over the past week and even opened tickets, but nothing has been resolved. For reference, my website only receives around 400–500 monthly visitors, yet the CPU usage reaches 100% every time I access the site. It's been two weeks, and the issue still hasn't been resolved. In fact, the website has experienced repeated downtime during this period. Before purchasing a plan, I contacted Cloudways for guidance and provided them with all the details about my website. They recommended their Medium package, which I purchased, but I continue to face CPU issues that they have been unable to solve. Before switching to Cloudways, I would strongly recommend considering other hosting options. My experience has been extremely disappointing, and I will be moving to another platform as soon as possible.

AI to human agent customer service experience

I contacted support and was first directed to an AI agent. The AI bot did give me some helpful troubleshooting tips but was ultimately not able to solve my problem. It offered to connect me to a human agent and the agent I connected to spent considerable time figuring out the cause of my problem. I did not have to walk through any annoying troubleshooting steps that I'd already done nor did I have to re-explain my situation (he read my conversation with the AI agent already) and the whole interaction was very respectful. The first human agent I was connected to was able to solve my problem, and now my client's website is operational again. Great customer service experience!

Breeze Cache Plugin Caused AdSense Issues and Support Couldn’t Fix It

Very disappointing support experience. Their default Breeze Cache plugin caused issues with my Google AdSense ads on WordPress. Ads were loading slowly, sometimes not showing, and the problem was not fixed. I contacted live chat support and spent more than one hour with Manahil, but nothing was solved. The support did not seem expert enough for WordPress troubleshooting. Overall, it wasted my time and I am not satisfied with the service.

I had excellent service from Ovais…

I had excellent service from Ovais Hussain! He was so helpful taking time to explain a situation that I did not understand. I really appreciated him following up to make sure I had found my solution.Thank you Ovais !