Cloudways

Hi Josh, we're sorry to hear this has been your experience, and we understand your frustration — especially as a long-term customer. We'd like to look into the performance concerns you've raised in more detail. We've sent a request via Trustpilot to verify your email address so we can identify your account and raise your case with our team on priority. Your insights are valuable to us and will help us improve our services.

Hi there, we're sorry to hear about your experience and understand your frustration. We want to make sure this is investigated and resolved as quickly as possible. We've sent you a request via Trustpilot to verify your email address, identify your account, and raise your case with our Support team on priority. Your insights are valuable to us and will help us improve our services.

Hi Yasir, thank you for sharing your experience! It's great to hear our support team was able to resolve your issue efficiently. We also appreciate you taking the time to share your thoughts on a Dark Mode Theme — customer suggestions like yours play a meaningful role in shaping how we continue to develop the platform.

Hi there, thank you for the kind words and for being with us for over a year! It's great to hear that our pricing and support have made a difference for you. We look forward to continuing to be a reliable part of your journey ahead.

Hi Amyn, glad to hear our team identified and resolved the issue so efficiently! Having a website break after a plugin update can be stressful, and it's great to know our team was there to get things back on track quickly. We'll make sure your kind words are passed along. We look forward to continuing to support you and your website!

Hi there, thank you for sharing such a wonderful review! It's great to hear that our platform has been delivering a seamless experience — from the admin interface to our uptime reliability. We know that when something does come up, response time matters, and we're glad our Customer Support team has given you that confidence. We look forward to continuing to be your trusted hosting partner!

Hi Simone, thank you for sharing such a thoughtful review — and for trusting Cloudways with both your clients' projects and your own over the years! It's great to hear that the platform has been a reliable part of your workflow, and that our team was able to support you through the Rackspace email migration. We'll make sure your kind words reach the team members involved. We look forward to continuing to support your growth — whether it's for your clients or your next personal project!

Hi Jenny, thank you for sharing your experience! It's great to hear that the setup process felt seamless and that you felt supported every step of the way. Guided onboarding and clear communication are something we take pride in, and feedback like yours is a great reminder of why that matters. We look forward to supporting your website migration and everything that comes after!

Hi Signin, thank you for sharing your feedback! It's great to hear that your account concern was handled promptly and thoroughly — that's exactly the level of dedication we aim to provide. We'll be sure to pass along your kind words to the team. We look forward to continuing to support you on your journey with Cloudways!

Hi there, glad to hear you had such a positive experience with our team! It's wonderful to know that the support and communication you received made a real difference. We'll be sure to pass your kind words along. We look forward to continuing to support you!

Hi Zaid, We're sorry to hear about your experience, and we understand your frustration. We've sent you a request via Trustpilot to verify your email address so we can identify your account and raise your case with our team on priority. Your feedback is valuable to us and will help us improve our services.

Hi Ali, thank you for such a thoughtful and detailed review! It's wonderful to hear that your experience with Cloudways has been outstanding across the board — from the platform's performance and features to the support you've received along the way. We're thrilled that our managed cloud hosting has made managing Brands Seekers easier, and that our team's approach to support — fast, knowledgeable, and solution-focused — has made a real difference for your business. That's exactly the standard we hold ourselves to. We look forward to continuing to support your growth and being a hosting partner you can count on. We’d love to hear more about the specific projects you’re building. We’ve sent a request via Trustpilot to connect—we’d love to learn more about your experience and see how we can continue to support your growth!

Hi Kosta, thank you for the wonderful feedback! We're thrilled to hear our team was able to assist with your app transfer seamlessly. Providing reliable, hands-on support is something we take great pride in.

Hi there, thank you for the kind words! We're thrilled to hear our team made such a positive impression with their support. We'll keep raising the bar as you continue to grow with Cloudways!

Hi there, we're delighted to hear your Google Search Console issue has been resolved so swiftly! Our team takes pride in diagnosing technical challenges accurately and getting things back on track without unnecessary delays. We look forward to continuing to support your projects!

Hi there, thank you for taking the time to leave a review! We're glad to hear you had a positive experience with our team.

Hi Izhar, We're sorry to hear about your experience, and we understand how frustrating this must be. We have escalated your concern to our team to look into the CPU usage and downtime on priority. We appreciate your patience as we work toward a resolution — your insights are valuable to us and will help us improve our services.

Hi Toby, thank you for sharing such a detailed account of your support experience! It's great to hear that the transition from our AI assistant to our human support team felt seamless — and that our team came prepared, having already reviewed your conversation so you didn't have to repeat yourself. Getting your client's website back up and running is exactly the kind of outcome we're here for. We look forward to supporting you and your clients again whenever you need us!

Hi Md, We're sorry to hear this, and we understand your frustration. We've sent a request via Trustpilot to verify your email address — once confirmed, we'll escalate your case with our support team to investigate further and resolve your concern on priority.

Hi Julie, thank you for sharing your experience! It's great to hear our team took the time to walk you through everything clearly and followed up to make sure you were all set. That kind of attentive support is something we strive for across every interaction. We look forward to continuing to support you and your projects ahead!