Cookiebouquet

The order was placed with ground shipping that quoted a certain day. You put in your notes to have it delivered sooner. I simply emailed to say yes we can meet that day and the shipping options gave you that day as a choice as well. I then simply asked if you wanted the ground option you selected and paid for or would like to upgrade to the option you asked for and did not select. You elected to cancel the order. This is not a review of our service or our product.

Renee I am glad that you like the cookies. We just launched our new website on a new platform and had some glitches this first month. We have the all sorted out and the dates quoting correctly now. We also have the tracking fixed so that is sending out as well so next time you should have now issues. But you can always call we would love to help you out. Thank you.

Stephanie, I am sorry to hear that you felt we didn't care. We have printed that logo several times and not had a problem so we were just not sure what happened and didn't hear back from you. We also use a butter cookie and not a shortbread so they are a lot softer and should melt in your mouth compared to a shortbread which is more crunchy. I would be happy to send you some new ones and apologize for the color being off. Thank you,

Stacy I apologise for that we just switched to a new site and there was a glitch with the multi shipping. Go ahead and enjoy those cookies and we will send out new ones to the addresses you proveided right away. Again I am sorry for the mix up but we will get these sent out for you. Thank you.