Cookiebouquet

Paula, Will you ask them again because we are showing that the bouquet arrived at 10:34 am to there front door. Sometimes when you say bouquet people think flowers and not cookies. Please let us know as this should have been delivered to them. Paula We didn’t have any communication because we didn’t know anything went wrong. From our end the package showed delivered and we had no way of knowing that anything happens until you did. I apologise for that but from our side it showed delivered and nothing to the contrary. Did you ask them if they got cookies because if they didn’t the package may have been stolen. Thank you, Paula I have already filed the claim with FedEx and they will do there Investigation and talk to the driver. Once that is done and we find out that they were stolen as this dose happen from time to time. We will issue a refund for you. I apologise for the inconvience and we can get this taken care of for you. I apologise for emailing back and not calling back our phones were knocked out today by someone who hit the telephone poll infront of our building. We should be able to get this taken care of again I apologise for the inconvience. Thank you Paula, FedEx just contacted me this morning and I explained what happened that they did not receive any package from us. They should be contacting your parents soon about the order and then they will get back to us vary shortly about the order. Thank you,

Cyndee, I just tracked the order and here is the email that all of the conformations went to [email protected]. Sometimes they get filtered into the spam folder. I also see that you ordered the fathers day mug with 7 cookies, is that not what arrived. We didn't have any orders this year that we had to substitute anything out. Were you expecting different cookies. I apologies for the inconveniences please let me know what arrived. Thank you,