Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.Cotosen is the leading online store that combines function with fashion, convenience with comfort.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that they really like the attractive styles available on the site, noting that items such as hoodies and casual wear look nice and provide good comfort for daily use. Consumers also share that browsing the online store is straightforward, pointing out helpful product photos and a simple ordering process that makes shopping easy.
Some reviewers were not happy with unexpected shipping charges applied at checkout, alongside very long delivery delays that left buyers waiting weeks for their packages. Others noted frequent issues with sizing inconsistencies across different garments, as well as fabric quality that felt significantly thinner or cheaper than anticipated.
I purchased a coat and couldn't believe the price, especially for the quality. It's a beautiful coat, I've received several compliments on it. It took two weeks from the day I ordered it, till it was delivered. I didn't know how long it would take, and emailed customer service. They responded quickly, and did everything possible to keep me informed where my coat was. In fact, now that I know they're legit, I just ordered two jackets and a hoodie. These prices are amazing.
Cotosen 回复2025-11-19
Dear Rafael Rosario,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
The ordering experience was easy and I have no complaints with the price of the item. My only complaint is the absolutely ridiculous shipping price. It’s half the price of the item and I can’t fathom the justification for it. The only reason I processed with the order was because it’s a Christmas gift.
Cotosen 回复2025-11-19
Dear Penny,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
Well, I would like to say thank you so much for having decent quality items at good prices and I commend you for that and could y’all please send me any text dealing with my order and tracking thank you so much
Cotosen 回复2025-11-19
Dear John Stover,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
Dear FRIEDA TOBIAS,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
I’ve been using these products for years but this year I found these to be more affordable and stylish
Cotosen 回复2025-11-19
Dear customer,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
I love the jacket so much I had to order another one
Cotosen 回复2025-11-20
Dear Consumer Name,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
I'm rating a 5 Star because at this point I've had a good experience. I contacted customer service because it was taking a long time to receive my order and I was requesting a refund. I received a response in two days and was offered to keep the order and receive 15% off my next order. I accepted the offer and glad I did. This was my first time ordering from this company and I must say.... glad I did! I love everything I bought. Good quality and I can't wait to wear each piece. I've already ordered 3 more pieces!
Cotosen 回复2025-11-20
Dear Antonette Howard,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
I was sending my friend a hat and your payment form put my last name on the shipping address and it didn't allow me to cancel the order to fix it.
Cotosen 回复2025-11-18
Dear Alan,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
A.
We’re very sorry to hear that you received the wrong item. Please accept our sincere apologies for this error and any inconvenience it may have caused.
To make things right, please choose one of the following options:
Option 1: Store Credit
Keep the incorrect item and receive a store coupon worth EUR37, which you can use toward your next purchase.
Option 2: Partial Refund
Keep the incorrect item and receive a partial refund of EUR34.
Kindly let us know which option you prefer, and we’ll take care of it as soon as possible.
B.
I cannot accept your proposed options, as they do not comply with my consumer rights under EU law.
Since the items you sent are not the ones I ordered, I am returning them to you. Upon receipt of the returned package, I expect:
- A full refund of the articles,
- A refund of the initial shipping costs,
- Coverage of the return costs, as the mistake was on your side.
This is my legal right under the EU Consumer Rights Directive (2011/83/EU).
Please confirm that you will process the refund accordingly within 14 days of receiving the returned items.
C.
Here's our return address regarding the items that you want to return for a refund.
Your local post office will give you the return number and receipt which you need to send in this email.
Receiver: Ye Xiaoying
Address: Haoyu Supply Chain, Tuode Industrial Park, No. 1 Road, Jiaoli East District, Zhongtang Town
City: Dongguan
State： Guangdong
Country: China
Zip Code: 523000
Phone number: 13713481058
Return Policy:
1. We do not have any return labels. We only have the return address and the customer will shoulder the return cost. If any custom fees or taxes are incurred, it’s the responsibility of the customer. A Return Tracking Number and Return receipt are required for us to issue a refund.
2. We will refund the amount you paid for the items and if there's some shipping fee or applied discount, it will be automatically removed from the refund.
3. Your return package must be mailed out within 30 days from the date you received the return instructions
4. The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.
5. After receiving the return package, we will check if the package meets our return conditions, if it does, a refund will be issued to your payment method on file. Please check your payment account, the refund will be transferred within 7-15 business days.
We are looking forward to your response. Thank you!
Have a great day!
CONCLUSION : DES ESCROCS. PLUS JAMAIS. Je vous déconseille VIVEMENT d'oser commander sur ce site de VOYOUS qui ne respectent pas la loi sans vergogne.
Cotosen 回复2025-11-18
Cher/Chère N'ZILA SPRL,
Nous vous prions de bien vouloir accepter nos excuses pour tout désagrément occasionné. Afin de nous aider à résoudre votre problème, merci de nous communiquer les détails de votre commande (adresse e-mail et numéro de commande) par l'un des moyens suivants :
Adresse e-mail : [email protected]
Numéro de téléphone : +852 800 931 299 (Service client en anglais uniquement)
Messenger : https://www.facebook.com/profile.php?id=100083541063969 [Pour une assistance immédiate]
Merci de votre collaboration !
Order was processing never completed and tried to reach out to company never responded completely illegitimate Chinese company. The credit card company knows about this company because when I put it in his fraud I got credited back instantly without even having to dispute that tells you everything
Cotosen 回复2025-11-19
Dear michael delugan,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
Totally garbage!! I’m Chinese so I’m not a racist for saying that this crap comes from china not Carharrt!! The pictures look great obviously AI generated.
Tried 5 times to contact the department to get a refund and return but that’s a scam too; can’t pass the captcha. Whatever you do don’t waste your money!!
Cotosen 回复2025-11-19
Dear Nick Yuan,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
Dear Family Watson,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
Received my order in good time.
Ordered boots a jacket and a hoodie.
1. The boots are the thinnest plether! The soles are 3mm nothing close to the item pictured. The tread pattern is tiny and will last weeks not years.
2. The jacket well it's some kind of the thinnest leather. Quality is bad.
3. The hoodie a waffle fabric that's so thin it would not keep a inat warm.
It's all going back. Though I expect this will be the usual " we will give a 20% credit then a 50% refund before ignoring me. Charge back likely the best option.
Cotosen 回复2025-11-18
Dear DAVID ROBINSON,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
Dear Christopher Lewis,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
Well so far so good this is my first time purchasing from your and we are see if I can get it in the timely manner that that y'all said
Cotosen 回复2025-11-17
Dear bob Murphy,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
Dear Rich,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
Dear Mahoghany,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
It was just easy to navigate through I loved everything that I saw so far especially the Carhartt
Cotosen 回复2025-11-18
Dear Karin P. Fowler Tricey,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
Although I have just made a purchase, everything was satisfactory. A little quick to ask for a review, yet understandable. I hope my purchase arrives on time without much delay.
Cotosen 回复2025-11-18
Dear Tony Reed,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
Dear Anthony Gisolo,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
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