Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.Cotosen is the leading online store that combines function with fashion, convenience with comfort.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that they really like the attractive styles available on the site, noting that items such as hoodies and casual wear look nice and provide good comfort for daily use. Consumers also share that browsing the online store is straightforward, pointing out helpful product photos and a simple ordering process that makes shopping easy.
Some reviewers were not happy with unexpected shipping charges applied at checkout, alongside very long delivery delays that left buyers waiting weeks for their packages. Others noted frequent issues with sizing inconsistencies across different garments, as well as fabric quality that felt significantly thinner or cheaper than anticipated.
Dear Money B lil b,
Thank you so much for taking the time to leave such a wonderful review about our items! We are thrilled to hear that you had a positive experience with your recent purchase. Your kind words truly warm our hearts and motivate us to continue delivering the best products.
Once again, thank you for choosing our items and for sharing your positive experience. We can't wait to serve you again in the future!
just liked the products that are available on the site.
Cotosen 回复2025-11-21
Dear Michael Stagger,
Thank you so much for taking the time to leave such a wonderful review about our items! We are thrilled to hear that you had a positive experience with your recent purchase. Your kind words truly warm our hearts and motivate us to continue delivering the best products.
Once again, thank you for choosing our items and for sharing your positive experience. We can't wait to serve you again in the future!
Dear Ron Nelson,
Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you're enjoying our items and that they've met your expectations.
We strive to deliver high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback serves as a tremendous motivation for our team to keep pushing the boundaries of excellence and providing top-notch items.
We feel privileged to have you as a part of our community of happy customers. Here's to more positive experiences ahead!
Dear Donna Burns,
Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you're enjoying our items and that they've met your expectations.
We strive to deliver high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback serves as a tremendous motivation for our team to keep pushing the boundaries of excellence and providing top-notch items.
We feel privileged to have you as a part of our community of happy customers. Here's to more positive experiences ahead!
All items are great quality and great value. Love the vintage styles and look. Plan ahead, takes a little bit of time to get items shipped. Plan for at least three weeks.
Cotosen 回复2025-11-22
Dear MICHAEL,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
I had already purchased this jacket but your place had changed the name but never updated the item look. So now I find myself having to buy it again. Only with a discount when I was going to buy my little brother a jacket from here. If it happens again? I’ll just stop using you all completely and post my distaste on YouTube and Tik Tok
Cotosen 回复2025-11-20
Dear Frank Castle,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
Free Shipping is misleading.
I got more items to qualify for the free shipping and it still charged me FIFTY FRIGGIN DOLLARS for shipping. FIFTY! Be wary of shopping here.
Cotosen 回复2025-11-21
Dear C Moore,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
Ordered what I thought was a suede winter coat, its more like a velour cardigan , nothing like the coat that was pictured. I also ordered a few t shirts and shirts, but everyhthing was to small, I ordered xxxl, these where literally like small. would probably fit an eight year old, total wast of time..
Cotosen 回复2025-11-21
Dear Michael Lynch,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
It pays to learn so I’m telling anyone that reads this review.. please do not buy anything from cotosen.com it’s a scam company from china that refuses to cancel your order or give a refund.. so basically it cost me a $100 for being stupid & gullible, so please do not make the same mistake I did. do not purchase anything from this site. You will regret it.
Cotosen 回复2025-11-21
Dear EZRA FRANCIS,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
They seem to make cheap imitations and make it difficult to return things. Which wouldn't have bothered me so much except I emailed them 3 days before my order shipped to inform them that they had the wrong size listed on my order. They told me there was nothing they could do because my order had already shipped, I checked the tracking and it hadn't shipped. So add lying to their list of short comings. Then I told them I was returning the item and they keep asking for more information to process the return saying they couldn't find a record of the sale, despite me having pictures of the confirmation page. DON'T BUY FROM THEM!
Cotosen 回复2025-11-21
Dear cody hunter,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
My shipment actually did get delivered, but I didn’t get what I ordered. What they did send was flat-out terrible. The quality and craftsmanship were nowhere near what was advertised — cheap materials, sloppy stitching, the Carhartt emblem was actually sewed on crooked. After reading some of the reviews. I decided to take the "L" on this one instead of dealing with their customer service department.
Silver lining: I gave the jacket and hoodie to a homeless guy.
Save yourself the headache and shop somewhere that actually delivers what they promise.
Cotosen 回复2025-11-21
Dear rick robertson,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
The website was not easy to maneuver, had to enter my credit card information several times, never received a confirmation or email that my order was received, and I have never received an email back from customer service related to this and was charged sales tax and there’s no sales tax in Oregon
Cotosen 回复2025-11-21
Dear Mitch Riker,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
The issues I have cannot be resolved. This company was born an intentional scam. The only thing they're good at is sending the same emails & none answer my questions. Suffice to say: misleading descriptions, obviously subpar products, my shipping took 6 weeks - NO labels in one jacket that I ordered an XL womens - the sleeves were almost too tight to put my SKINNY old arm in. Im 5'7" 133lbs. Its crazy! The other jacket looked like a terrible truly cheap version of the advertised item. I ordered a MENS MEDIUM, again with the tight sleeves!! Do the Chinese have notoriously skinny arms? I don't know what size to call it! Skinny arms, practically floor length... I know im short but this is just not right. Again no labels except one small one that says "M". The quality is atrocious. (Should a leather jacket wrinkle badly?)You get what you pay for. I was lured by how cheap they were! I couldn't imagine this professional looking site lying so blatantly but .. it was too good to be true. It took over a month to receive my order. I will just eat this terrible purchase as I don't want to deal the return nonsense to China & the hoops id go thru to get a refund. Its not worth the stress. I ordered 4 things so I also got a "free gift" - a really nice blue Harley Davidson t-shirt. THAT is the only item that actually fits & looks good. LOL I do have photos because I just couldn't believe how crappy the clothes are. I warned ya! .....................
A day after posting this received a reply apologizing came from Cotosen. They ask for my purchase info to "help resolve my case". Bull crap. I never opened a dispute or filed a complaint to them... because im not going around in THEIR circle of 'return misery". So im not sending order #s & pictures & endless correspondence & send back this crap to probably not get my $$ back. Im not falling for it. Only a quick full refund will get my attention.
Cotosen 回复2025-11-21
Dear Kimberly smith,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
Dear Kevin Sims,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
Dear Logan Mitchell,
Thank you so much for taking the time to leave such a wonderful review about our items! We are absolutely thrilled to hear that you had such a positive experience with your purchase.
Your kind words inspire us to continue striving for excellence and delivering products that bring joy and satisfaction.
Thank you for choosing our items and for sharing your positive experience. We look forward to serving you again in the future!
Dear Lce Philphan,
Thank you so much for taking the time to leave such a wonderful review about our items! We are thrilled to hear that you had a positive experience with your recent purchase. Your kind words truly warm our hearts and motivate us to continue delivering the best products.
Once again, thank you for choosing our items and for sharing your positive experience. We can't wait to serve you again in the future!
The description of the items are not what you receive.
I ordered suede jacket and received plastic jacket.
The order was received 1.5 months after the order, even though it was described as 2-3w delivery time.
When trying to request refund, they told me to ship the items back to china at my own expense, even though i paid for the initial shipping.
Borderline fraud.
Cotosen 回复2025-11-20
Dear Mihai Ionescu,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
I canceled my order 6 minutes after placing it and you folks are still processing my order. I guess the awful reviews regarding your customer service are correct. Never again!
Cotosen 回复2025-11-19
Dear awilda mcneil,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
Dear Elesha Bellamy,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
It was easy to place orders, but I'm not sure if my address was correct
Cotosen 回复2025-11-20
Dear juan tapia,
Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you're enjoying our items and that they've met your expectations.
We strive to deliver high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback serves as a tremendous motivation for our team to keep pushing the boundaries of excellence and providing top-notch items.
We feel privileged to have you as a part of our community of happy customers. Here's to more positive experiences ahead!