Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.Cotosen is the leading online store that combines function with fashion, convenience with comfort.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that they really like the attractive styles available on the site, noting that items such as hoodies and casual wear look nice and provide good comfort for daily use. Consumers also share that browsing the online store is straightforward, pointing out helpful product photos and a simple ordering process that makes shopping easy.
Some reviewers were not happy with unexpected shipping charges applied at checkout, alongside very long delivery delays that left buyers waiting weeks for their packages. Others noted frequent issues with sizing inconsistencies across different garments, as well as fabric quality that felt significantly thinner or cheaper than anticipated.
Dear Cari Todd,
Thank you so much for your incredibly positive review of our items! We are absolutely thrilled to hear that you're enjoying your purchase and that it has met, or even exceeded your expectations. Your satisfaction is our ultimate goal, and your kind words inspire us to continue delivering high-quality products. Your feedback reassures us that we're on the right track.
Thank you for your support and for choosing our items. We look forward to serving you again in the future and exceeding your expectations once more!
Gave me a tracking number but when I try to track it get error message so have no idea where package is
Cotosen 回复2024-12-07
Dear lady adjutant,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
The selections are exquisite! I love the men's coats and jackets. If I had a younger, more sculpted body, I'd buy all the dresses for myself!!!
Cotosen 回复2024-12-07
Dear customer,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
The 🧥 is the perfect style..I bought one for me and my brother..I hope it looks as good as the website makes it look
Cotosen 回复2024-12-09
Dear Nicholas Lawrence,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
Dear Ruben,
We are absolutely thrilled to read your positive review about your recent experience with our items! Your satisfaction is our top priority, and we're delighted to know that the items you received have brought you joy and met your expectations.
Thank you for choosing our items and for being a valued part of our community. We're looking forward to serving you again in the future and ensuring your satisfaction every step of the way.
You were giving me a discount but my cart didn't see the love of the
Cotosen 回复2024-12-06
Dear Brandy Young,
We extend our sincerest apologies for the inconvenience you experienced in applying the offered discount. Your satisfaction is our priority, and we regret falling short of your expectations.
We understand the frustration this must have caused. To rectify this promptly, could you please provide us with the details of the discount code or the order in question? Alternatively, contacting our customer support team will enable us to investigate this issue immediately and explore other available options to compensate for this inconvenience.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we're committed to resolving this matter to your satisfaction. We genuinely appreciate your patience and understanding as we work to address this issue promptly.
Thank you for bringing this to our attention, and we look forward to making things right for you.
Priced great first time ordering I'll let you know more soon as items are received 👍
Cotosen 回复2024-12-07
Dear Stormgain Customer,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
I looked at ALL the reviews (outside of the website itself) and STAY AWAY FROM THIS!!
disclose more prominently where the products are actually FROM. Website definitely difficult to maneuver due to size matching product. Shoes don't come in size 39, 40, 41, ...and on and on. DON'T GO THERE. I am going to immediately go and get a new card as I had already made a purchase and I don't trust anything anymore that comes from the country this truly comes from. I looked at ALL the reviews (outside of the website itself) and STAY AWAY FROM THIS!!
It is now December 6th and I requested cancellation of my order just moments after I ordered and paid...it showed "ORDER CANCELED" on their website...but gave me no confirmation of cancelation. I "hoped" the company would be honest enough (at least in CALIFORNIA where they distribute) to send an email with confirmation of cancelled order. As of this date (and after a review regarding my "WARNING" to pay attention to ALL the bad reviews OUTSIDE their website of the company and it's practices) I received this reply today INSTEAD of confirmation of my original order:
Cotosen 回复2024-12-06
Dear babygirl,
We apologize sincerely for the inconvenience caused by the size issue with the item/s you received. Your satisfaction is incredibly important to us, and we're committed to resolving this promptly.
We understand how crucial it is for our customers to receive the right fit. To assist you further, could you please provide us with your order details or reach out to our customer support team? We'll be more than happy to guide you through our exchange or return process, ensuring you receive the correct size or explore suitable alternatives.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we take your concerns seriously. We're dedicated to improving our services based on your experience and ensuring a more seamless experience in the future.
Thank you for your patience and understanding. We look forward to resolving this issue for you swiftly.
Dear Craig Lesser,
We are absolutely thrilled to read your positive review about your recent experience with our items! Your satisfaction is our top priority, and we're delighted to know that the items you received have brought you joy and met your expectations.
Thank you for choosing our items and for being a valued part of our community. We're looking forward to serving you again in the future and ensuring your satisfaction every step of the way.
My cart is stuck with hundreds of thousands of dollars worth of charges and I can't clear it.
Cotosen 回复2024-12-06
Dear Richard Quinn,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
If you haven't placed an order yet, we'd still be more than happy to assist you in any way possible. If you have any questions or concerns, or if there's anything specific you're looking for, our team is here to help.
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
Nice clothes, sizes are way small. The shipping takes some time but it’s coming from the other side of the world.
Cotosen 回复2024-12-06
Dear rodney beeler,
We are absolutely thrilled to read your positive review about your recent experience with our items! Your satisfaction is our top priority, and we're delighted to know that the items you received have brought you joy and met your expectations.
Thank you for choosing our items and for being a valued part of our community. We're looking forward to serving you again in the future and ensuring your satisfaction every step of the way.
I like the buying process, however, I will suggest some way BEFORE you actually purchase, to let the buyer have a relatively accurate estimate as to when he should actually recieve the product.
I have bought items before and forgot that I had bought them by the time I had recieved them. In this case, I bought a nice winter jacket and actually was concerned that I may recieve it before winters end...And almost didn't buy.
Cotosen 回复2024-12-06
Dear Charles McKinnis,
Thank you so much for your incredibly positive review of our items! We are absolutely thrilled to hear that you're enjoying your purchase and that it has met, or even exceeded your expectations. Your satisfaction is our ultimate goal, and your kind words inspire us to continue delivering high-quality products. Your feedback reassures us that we're on the right track.
Thank you for your support and for choosing our items. We look forward to serving you again in the future and exceeding your expectations once more!
checkout was a pain in the butt. it wasn't simple and you tried to push me into a system I didn't want. I almost gave up!!!
Cotosen 回复2024-11-30
Dear Lawrence Weitzman,
We're truly sorry to hear about any concerns you may have. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
If you haven't placed an order yet, we'd still be more than happy to assist you in any way possible. If you have any questions or concerns, or if there's anything specific you're looking for, our team is here to help.
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
Don't expect to return anything for a refund! The buyer pays the return shipping and it will cost you more than you paid for the original order. All items are too small. Don't trust their sizing guide, it assumes you have a thin narrow frame that is not typical of most Americans. It turns out that this is true of any clothes purchased from China. Also, the quality is quite poor and the actual items do not look like the images.
I ordered several shirts and a jacket. I based the size I ordered on their guide, but everything to too small and too tight. The material of the shirts is very thin and flimsy and the Jacket has no pockets. Who makes a Jacket with no pockets?
I have contacted them for a refund via their website, through and email and through Facebook. I have yet to hear back.
Cotosen 回复2024-11-29
Dear D R McK,
We sincerely apologize for any disappointment caused by the quality and size of the item/s you received. Your satisfaction is paramount, and we deeply regret that your recent experience fell short of expectations.
We understand how crucial it is for our customers to receive products that meet their standards. We would love the opportunity to make this right for you. Please reach out to our customer support team or provide us with your order details, and we'll swiftly address the quality and size concerns.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable in helping us improve our products and services. Rest assured, we take your comments seriously and are committed to ensuring a positive experience for you.
Thank you for your understanding and for giving us the chance to rectify this situation.
I have tried to reach out regarding a exchange or refund for the item i purchased. However I have not received any information on how to do either.
Thank you
Courtney McCurdy
Cotosen 回复2024-11-25
Dear Courtney,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
I find it frustrating that once you hit check out, you cannot go back in to continue shopping.
Cotosen 回复2024-11-25
Dear Patricia Haas,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
If you haven't placed an order yet, we'd still be more than happy to assist you in any way possible. If you have any questions or concerns, or if there's anything specific you're looking for, our team is here to help.
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
1.Could not change the size of items once in cart.
2. Charge to paypal was instantaneous thus preventing confirmation or revision of order.
Cotosen 回复2024-11-20
Dear RT,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
Unhappy and disappointed- I was promised free shipping if I spent…
I was promised free shipping if I spent over $109 initially, which was surprisingly followed by $119, as the process unfolded. I acquiesced and spent over $119 in pursuit of the free shipping offer and then was charged $31 for the shipping anyway. I'm sure I am not the first to point this out to you. This is not a fair and honest way to trade (dishonest practices) and any excitement that I initially had has been replaced by immediate disappointment. Perhaps this is the way that business is done in Hong Kong, and I am just culturally naive? I can only hope that the quality of the products offered, (when they arrive) exceeds the level of quality imbedded in the marketing process. Customer retention (repeat business) is about being relational and not simply transactional. (naturally this requires trust and integrity in the end-to-end process).
Cotosen 回复2024-11-18
Dear Mark Milne,
We extend our sincerest apologies for the inconvenience you experienced in applying the offered discount. Your satisfaction is our priority, and we regret falling short of your expectations.
We understand the frustration this must have caused. To rectify this promptly, could you please provide us with the details of the discount code or the order in question? Alternatively, contacting our customer support team will enable us to investigate this issue immediately and explore other available options to compensate for this inconvenience.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we're committed to resolving this matter to your satisfaction. We genuinely appreciate your patience and understanding as we work to address this issue promptly.
Thank you for bringing this to our attention, and we look forward to making things right for you.
The products/clothes all look terrific.
The biggest problem I ran into was the poor website support for size conversion. I'm in America, and the sizes were "Asian"...I had no clue how to convert.
I reached out, and someone replied, eventually, and helped me.
Cotosen 回复2024-11-13
Dear terry smith,
We sincerely apologize for any disappointment caused by the quality and size of the item/s you received. Your satisfaction is paramount, and we deeply regret that your recent experience fell short of expectations.
We understand how crucial it is for our customers to receive products that meet their standards. We would love the opportunity to make this right for you. Please reach out to our customer support team or provide us with your order details, and we'll swiftly address the quality and size concerns.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable in helping us improve our products and services. Rest assured, we take your comments seriously and are committed to ensuring a positive experience for you.
Thank you for your understanding and for giving us the chance to rectify this situation.
I paid for shipping while the ad was free shipping for orders above 109usd, and i ordered above that to avoid shipping
Cotosen 回复2024-11-12
Dear Myriam Said,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
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