Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.Cotosen is the leading online store that combines function with fashion, convenience with comfort.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that they really like the attractive styles available on the site, noting that items such as hoodies and casual wear look nice and provide good comfort for daily use. Consumers also share that browsing the online store is straightforward, pointing out helpful product photos and a simple ordering process that makes shopping easy.
Some reviewers were not happy with unexpected shipping charges applied at checkout, alongside very long delivery delays that left buyers waiting weeks for their packages. Others noted frequent issues with sizing inconsistencies across different garments, as well as fabric quality that felt significantly thinner or cheaper than anticipated.
Ordering was simple. However, the first time I tried, I pressed the "go back one page" button; and this caused an issue where I was stuck and could not finish the order. However, that was my fault for going back. I got off the website and redid the order with not issues and also was able to receive my 10% off first order.
Cotosen 回复2024-12-23
Dear James From League City,
We extend our sincerest apologies for the inconvenience you experienced in applying the offered discount. Your satisfaction is our priority, and we regret falling short of your expectations.
We understand the frustration this must have caused. To rectify this promptly, could you please provide us with the details of the discount code or the order in question? Alternatively, contacting our customer support team will enable us to investigate this issue immediately and explore other available options to compensate for this inconvenience.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we're committed to resolving this matter to your satisfaction. We genuinely appreciate your patience and understanding as we work to address this issue promptly.
Thank you for bringing this to our attention, and we look forward to making things right for you.
I bought Cathay suede cowboy jacket andI got my order after three weeks later. It was not suede, but isn’t did say it was carhart brand label. I think they stole the name Carhart and applied it to their product. The sizing ran two sizes smaller than USA sizing so buyer beware. I don’t hate my clothing I have purchased and I think it was the same quality as the low price I paid. Can’t be mad at them.
Cotosen 回复2024-12-19
Dear Sly Dittin,
We sincerely apologize for any disappointment caused by the quality and size of the item/s you received. Your satisfaction is paramount, and we deeply regret that your recent experience fell short of expectations.
We understand how crucial it is for our customers to receive products that meet their standards. We would love the opportunity to make this right for you. Please reach out to our customer support team or provide us with your order details, and we'll swiftly address the quality and size concerns.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable in helping us improve our products and services. Rest assured, we take your comments seriously and are committed to ensuring a positive experience for you.
Thank you for your understanding and for giving us the chance to rectify this situation.
I specifically said that I needed a 3x in adidas warmup and you all sent me 2x. So now I gotta go through this, send back policy mess!!!!
Cotosen 回复2024-12-17
Dear Randy Nelson,
We apologize sincerely for the inconvenience caused by the size issue with the item/s you received. Your satisfaction is incredibly important to us, and we're committed to resolving this promptly.
We understand how crucial it is for our customers to receive the right fit. To assist you further, could you please provide us with your order details or reach out to our customer support team? We'll be more than happy to guide you through our exchange or return process, ensuring you receive the correct size or explore suitable alternatives.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we take your concerns seriously. We're dedicated to improving our services based on your experience and ensuring a more seamless experience in the future.
Thank you for your patience and understanding. We look forward to resolving this issue for you swiftly.
Would not let me select the size I needed both jackets needs to be a size large
Cotosen 回复2024-12-17
Dear Chris Hall,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
I can't get enough of these thick-soled slippers! They're comfy and perfect for relaxing at home.
Cotosen 回复2024-12-17
Dear Emilia Murray,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
I have not received an email acknowledging my order or providing a ship date. I will wait till Monday (tomorrow) before making a call on this.
Cotosen 回复2024-12-17
Dear Consumer,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
I’m just worried that I won’t be getting my item on time .
Cotosen 回复2024-12-17
Dear Laura Jimenez,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
Dear Nick,
Thank you so much for taking the time to leave such a wonderful review about our items! We are thrilled to hear that you had a positive experience with your recent purchase. Your kind words truly warm our hearts and motivate us to continue delivering the best products.
Once again, thank you for choosing our items and for sharing your positive experience. We can't wait to serve you again in the future!
Until I see the product I will hold my opinion, I thought the prices were alittle high, especially the shipping!!!
Cotosen 回复2024-12-16
Dear Jean Centz,
We are absolutely thrilled to read your positive review about your recent experience with our items! Your satisfaction is our top priority, and we're delighted to know that the items you received have brought you joy and met your expectations.
Thank you for choosing our items and for being a valued part of our community. We're looking forward to serving you again in the future and ensuring your satisfaction every step of the way.
First impression was good and the pieces look like good materials.
You have to consider that the price is very reasonable and the materials looks good.
Cotosen 回复2024-12-16
Dear Bryan Griffin,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
Part 1 of 100 percent honest review don't know yet if I am going to…
I don't know yet if I am going to regret this purchase or not. I got scammed really bad by cozzyhomes a couple of years back and this is the first time I have tried a new company since. My husband has been wanting Yellowstone merchandise for a while and I decided to order. Last night I realized that this experience has been eerily similar, and I am now fully in to a sinking feeling that I may have made another mistake. I don't know how long until I know for sure, when I ordered from the other company my "order" didn't come until well after Christmas ( February to be exact) and it was the cheapest made crap I have ever seen in my life! I admit I hope I find my concern to be unfounded this time but a lot of the reviews sound almost word for word what I experienced 2 years ago. I will update my review one way or the other when and if I receive my order! I will always be 100 percent honest about my experience. What I do know is I will never order from a new company online again if I get scammed again, I will only buy from companies that I have had past honest dealings with! Check back for a 100 percent honest review. Ok, so it is Monday night 12/16/24 and I received a "reply" from Cotosen about the original part of my review here on trustpilot. They claim they can give me more information about the status of my order if I contact their customer service department and give them a whole bunch of information. There are SO MANY alarm bells going off in my head right now that my heart is beating out of my chest. They had sent me what they tagged as an "alert" update the day after my original review that says my order will be arriving soon. Word for word what I had received from the Cozzyhomes scam people. So if I don't contact within 3 days to "give them more information" to the address they sent on my Gmail they say they will have to assume this isn't a real review. Well this is absolutely a real review and why would I need to give them more information when all the information they would need to send me my merchandise they already have and since they claimed to have shipped my merchandise on 3 completely different days that was my first big sign of a problem. I am certainly not sending any more information to a company that I already suspect might be a scam, they are supposed to be sending me information at this point not the other way around. I should have a time frame by now on when to expect delivery. "Soon" is not a time frame and that is exactly what Cozzyhomes did and they are 100 percent SCAM! So if I end up being wrong, I will be eating crow when my order arrives but at this point I expect that I will more likely be eating steak. As I stated before I will update my review when/if I receive my merchandise. Now for my third (but not last update) everyone look at (read) the responses to the reviews. They are exactly the same standard response to everyone, the actual response depends on the complaint. Such as "haven't received my order yet/not updated delivery,etc. these customer reviews get the same standard response. Or received poor quality items/ not what was pictured/wrong size, etc. these reviews received the same response. These responses are not at all personalized to the customer they have a response for different types of complaints and most likely just push a button to send the response to each customer complaint. I didn't go a long way into the reading all of the reviews but there are even a couple of " responses that don't even fit with the complaint. So they either hit the wrong button or they had to use a set response as close as they could find because they did not yet have a set response for that particular complaint. Take the time to read the reviews and you will see I am right.
Cotosen 回复2024-12-17
Dear Dawn Leary,
We apologize sincerely for the delay in the arrival of your order. We understand how frustrating this must be, and we're committed to resolving this issue promptly.
To better assist you, could you kindly provide us with your order details or reach out directly to our customer support team? This will allow us to investigate the status of your order and provide you with accurate information about its whereabouts.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Please accept our apologies for any inconvenience caused by this delay. Your satisfaction is our priority, and we're dedicated to ensuring a swift resolution and a positive experience with our service.
Thank you for your understanding and patience. We're actively working on resolving this matter for you.
Love the products, pricing and fantastic, quality is top shelf, my only disappointment is out of stock men's tops, understandable in December pre- Christmas, so it's not a complaint, just a observation, this is my forth order 2 for me and 2 order's as gifts, Merry Christmas 🎄.
Cotosen 回复2024-12-16
Dear Scott Knoll,
Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you're enjoying our items and that they've met your expectations.
We strive to deliver high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback serves as a tremendous motivation for our team to keep pushing the boundaries of excellence and providing top-notch items.
We feel privileged to have you as a part of our community of happy customers. Here's to more positive experiences ahead!
Everything is great. The only issue is slow to ship
Cotosen 回复2024-12-16
Dear Holly Lucas,
Thank you so much for taking the time to leave such a wonderful review about our items! We are absolutely thrilled to hear that you had such a positive experience with your purchase.
Your kind words inspire us to continue striving for excellence and delivering products that bring joy and satisfaction.
Thank you for choosing our items and for sharing your positive experience. We look forward to serving you again in the future!
So far so good im looking foward to getting my jacket, it looks awesom. Im hoping it is exactly like the pics. Sometimes they look different when you get the product in. The ordering process was good though.
Cotosen 回复2024-12-13
Dear AB,
Thank you so much for taking the time to leave such a wonderful review about our items! We are absolutely thrilled to hear that you had such a positive experience with your purchase.
Your kind words inspire us to continue striving for excellence and delivering products that bring joy and satisfaction.
Thank you for choosing our items and for sharing your positive experience. We look forward to serving you again in the future!
Good products, good prices, too much time of delivering.
Cotosen 回复2024-12-13
Dear José Ramón Ruiz,
Thank you so much for taking the time to leave such a wonderful review about our items! We are thrilled to hear that you had a positive experience with your recent purchase. Your kind words truly warm our hearts and motivate us to continue delivering the best products.
Once again, thank you for choosing our items and for sharing your positive experience. We can't wait to serve you again in the future!
I had to place my order 5 times before it went through.
Cotosen 回复2024-12-12
Dear Cheryl Veney,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
Dear Michael D. Johnson,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
The website was fairly easy to navigate and the price for the item I purchased seems reasonable. I feel the shipping costs were high considering the long time I have to wait for the item. Most places can ship much faster than that for less money.
Cotosen 回复2024-12-12
Dear Amy Strickland,
Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear that you're enjoying our items and that they've met your expectations.
We strive to deliver high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback serves as a tremendous motivation for our team to keep pushing the boundaries of excellence and providing top-notch items.
We feel privileged to have you as a part of our community of happy customers. Here's to more positive experiences ahead!
Dear Terry Kepple-Anderson,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
The products look like quality but it's hard to be shure.
Need to take more detailed pics. I hope the coat I ordered looks as good as it does in the pic's. We will find out 😉
Cotosen 回复2024-12-11
Dear Brian Hall,
We are absolutely thrilled to read your positive review about your recent experience with our items! Your satisfaction is our top priority, and we're delighted to know that the items you received have brought you joy and met your expectations.
Thank you for choosing our items and for being a valued part of our community. We're looking forward to serving you again in the future and ensuring your satisfaction every step of the way.
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