Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.Cotosen is the leading online store that combines function with fashion, convenience with comfort.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that they really like the attractive styles available on the site, noting that items such as hoodies and casual wear look nice and provide good comfort for daily use. Consumers also share that browsing the online store is straightforward, pointing out helpful product photos and a simple ordering process that makes shopping easy.
Some reviewers were not happy with unexpected shipping charges applied at checkout, alongside very long delivery delays that left buyers waiting weeks for their packages. Others noted frequent issues with sizing inconsistencies across different garments, as well as fabric quality that felt significantly thinner or cheaper than anticipated.
I looked at some items on Thursday by Friday the prices went up by $20-30 , and shipping is $20.00...thats almost $50 extra not a good start but we will see how good the product is once I receive it ..if I'm not satisfied with the product I will return
Cotosen 回复2024-11-11
Dear Bryan,
Thank you for placing an order with us. Rest assured that you won't be disappointed with the quality of our products, as we always strive to provide the best for our customers.
If you need any assistance with your order, please feel free to contact us through the following details:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you again, and we look forward to serving you!
Like everything but the sizing charts provided. For those wanting to make a quick purchase it delays the process which causes less sales and second thoughts on purchasing an item. Sorry you can't expect everyone to go measure themselves to determine their size.
Cotosen 回复2024-11-09
Dear Lynn,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
If you haven't placed an order yet, we'd still be more than happy to assist you in any way possible. If you have any questions or concerns, or if there's anything specific you're looking for, our team is here to help.
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
Bought a Quicksilver hoodie ,size large, it arrived and I was happy with it, so ordered another in a different colour, also size large,this one has arrived, size large, but it would not fit a small child, it’s absolutely tiny, tried to request a returns form, would not except my email, would not recommend buying from here
Cotosen 回复2024-11-09
Dear Consumer,
We apologize sincerely for the inconvenience caused by the size issue with the item's you received. Your satisfaction is incredibly important to us, and we're committed to resolving this promptly.
We understand how crucial it is for our customers to receive the right fit. To assist you further, could you please provide us with your order details or reach out to our customer support team? We'll be more than happy to guide you through our exchange or return process, ensuring you receive the correct size or explore suitable alternatives.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we take your concerns seriously. We're dedicated to improving our services based on your experience and ensuring a more seamless experience in the future.
Thank you for your patience and understanding. We look forward to resolving this issue for you swiftly.
I found some carhartt pants that were not available anywhere else that I could find online so that was great
The bad part about my experience was a hat that apparently was supposed to be a "gift" item was actually charged to my invoice and I never asked for it (it's a dumb hat)
Cotosen 回复2024-11-06
Dear Taylor Bashore,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
Dear Wayne,
Thank you for reaching out.
We apologize for any inconvenience, but please understand that our shipping fee is determined by factors such as the weight, quantity, and distance of the delivery address. However, we’re pleased to inform you that orders totaling $79 or more qualify for free shipping.
If you have any further inquiries or concerns, please feel free to contact us:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your understanding!
There was some confusion over whether you received my credit card payment but Cotosen has responded.
Cotosen 回复2024-11-01
Dear Henry Mannle,
Thank you for reaching out to us.
To verify whether you successfully placed your order, please contact us using the following details and provide the email address you registered with:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for your cooperation!
Shipping is a little pricey.
I can't say anything about the quality, durability, or fit because I just placed my order, the coat was advertised as Carhartt.
I will write another review when I receive my products.
Thomas Anderson.
Cotosen 回复2024-10-28
Dear Thomas Anderson,
Thank you for placing an order with us! We’re excited to have you as our valued customer and assure you that you won’t be disappointed with the quality we provide.
If you need any assistance with your order, please feel free to reach out to us through any of the following channels:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you once again, and we look forward to serving you!
Excellent shirt made of good materials; the large size is true to scale. I'll definitely be buying from this brand again because it keeps me warm on chilly days and has quickly become my favorite after a few wears!
Cotosen 回复2024-10-25
Dear Liam Harris,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
your delivery price is far too high
I have asked for a refund via Payal
Cotosen 回复2024-10-23
Dear M. Patrick ROUX,
We apologize for any inconvenience regarding the delivery price. We strive to keep our shipping costs reasonable, but they can vary based on location and package size.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
First time I buy from Cotosen. Still need to see the quality of the products I purchased to become a loyal customer or regret my first purchase.
What I did not like is that I used my credit card, everything went well, a few seconds later I get a message that the order was cancelled for "security concerns", however my credit card was charged for the full amount (I hope I will get a refund as stated in your message). I proceeded placing the order using PayPal and the exact same credit card and everything went smoothly, no security concerns.
Cotosen 回复2024-10-23
Dear David Ibarra,
We are absolutely thrilled to read your positive review about your recent experience with our items! Your satisfaction is our top priority, and we're delighted to know that the items you received have brought you joy and met your expectations.
Thank you for choosing our items and for being a valued part of our community. We're looking forward to serving you again in the future and ensuring your satisfaction every step of the way.
I never got my free gift.I never got my fifty percent discount. Thanks, mr.Foreman .
Cotosen 回复2024-10-21
Dear Anthony Forman,
We extend our sincerest apologies for the inconvenience you experienced in applying the offered discount. Your satisfaction is our priority, and we regret falling short of your expectations.
We understand the frustration this must have caused. To rectify this promptly, could you please provide us with the details of the discount code or the order in question? Alternatively, contacting our customer support team will enable us to investigate this issue immediately and explore other available options to compensate for this inconvenience.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we're committed to resolving this matter to your satisfaction. We genuinely appreciate your patience and understanding as we work to address this issue promptly.
Thank you for bringing this to our attention, and we look forward to making things right for you.
I received only the two hats from my order, but the jacket i did not. Received a completly different jacket and was no in the description! Disappointed. Was very much looking forward to the jacket most of all
Cotosen 回复2024-10-17
Dear Mme APOLLO Domenica,
We sincerely apologize for the discrepancy between the items you received and their representation on our site. Your trust means everything to us, and we deeply regret the inconvenience caused.
We strive to ensure accuracy and transparency in all our product listings. To assist you promptly, could you kindly provide us with your order details or reach out to our customer support team? This will allow us to investigate the matter thoroughly and work towards a suitable resolution.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We're committed to rectifying this situation for you. Whether it involves a return, exchange, or any alternative solution that meets your needs, we're here to make things right.
Your feedback is invaluable, and we appreciate your patience as we address this issue. Rest assured, we're dedicated to improving based on your experience.
Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
I was not afforded the opportunity apply my discount code prior to system closing order. Prior step to check out stated that I would have such an opportunity during next step, but once I clicked on PayPal, I never had another chance to enter discount code.
Other than that, all was good.
Cotosen 回复2024-10-15
Dear Mike Robertson,
We extend our sincerest apologies for the inconvenience you experienced in applying the offered discount. Your satisfaction is our priority, and we regret falling short of your expectations.
We understand the frustration this must have caused. To rectify this promptly, could you please provide us with the details of the discount code or the order in question? Alternatively, contacting our customer support team will enable us to investigate this issue immediately and explore other available options to compensate for this inconvenience.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Your feedback is invaluable, and we're committed to resolving this matter to your satisfaction. We genuinely appreciate your patience and understanding as we work to address this issue promptly.
Thank you for bringing this to our attention, and we look forward to making things right for you.
The men size are a little smaller than what the American size are expected to be, also am unable to make changes as soo as I pay for it.
Cotosen 回复2024-10-08
Dear Derrick Abebrese,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
I ordered a couple of shirts about 3 years ago and it took over 60 days to receive them. In the meantime, I disputed the charge on my credit. I was shocked when they arrived one day. I basically got them for free. I love the shirts and if I read enough good reviews, I may buy something else from them.
Cotosen 回复2024-09-15
Dear Jacqueline St John,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
it was good and easy to use! i just hope i’m not getting scammed lol, and i don’t appreciate how i can’t check the reviews <3
Cotosen 回复2024-09-10
Dear Karina Fesyuk,
Thank you for sharing your thoughts. We understand that online reviews can influence decisions, and we appreciate your cautious approach.
We truly value transparency and trust in our interactions with our customers. We want to assure you that while opinions may vary, we stand by our commitment to authenticity and quality. Our investment in advertising is aimed at showcasing the genuine value and appeal of our products.
As the saying goes, "Ten thousand people have ten thousand different views on Hamlet." Each experience varies, and we encourage customers to form their own opinions. We're confident in the quality and originality of our products, given our dedicated design and independent brand. We aim to provide our customers with exceptional value and satisfaction.
We welcome you to explore our range and experience firsthand the quality and uniqueness that define our brand. Should you have any questions or need assistance, our support team is always here to help.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
Thank you for considering us, and we hope to have the opportunity to exceed your expectations.
they continue to churn out the same rubbish, and many fall for it. the 5 star reviews, who do you think writes them? feedback is typically answered with the usual nonsense. They are the type f company that gives Chinese products a bad name. It still goes on, and they must do well. what they peddle is valueless. 2 stars for the ingenuity..
Cotosen 回复2024-08-26
Dear Tom Blamey,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
If you haven't placed an order yet, we'd still be more than happy to assist you in any way possible. If you have any questions or concerns, or if there's anything specific you're looking for, our team is here to help.
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
Dinning set looks great, though the assembly was a bit challenging. Overall i can say its good to go
Cotosen 回复2024-07-18
Dear Ralph Rice,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
Quality is low. Doesn't seem original brand but fake (Carrhart)
Cotosen 回复2024-07-10
Dear Chris Cara,
Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately.
We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue.
We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services.
We welcome the opportunity to assist you further and turn your experience around. Thank you.
I love your designs as seen on the website but cannot comment further as i have yet to actually receive anything. I do NOT like the fact that attempting to make a payment from any iOS device always fails to go thru forcing me to get on a PC to complete my order. You should know that this alone makes me ask myself if I want your product bad enough to warrant the extra hassle of booting up my PC to complete the payment process and sometimes the answer is NO.
Edit: It’s been nearly a month and I still have not received the merchandise i paid for! This company is starting to feel more and more like a scam. I have began to notice some things about them that are either downright fishy or plain wrong. The movement of my items thru their shipping network has grounded to a halt with no progress for weeks. FedEx and UPS are world wide so why are they not being utilized? I will update this further as time passes or when I actually receive the Items I paid for. I have removed 1 star because its starting to feel like I will in fact never receive these Items.
Cotosen 回复2024-06-25
Dear Sean Shocklie,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
If you haven't placed an order yet, we'd still be more than happy to assist you in any way possible. If you have any questions or concerns, or if there's anything specific you're looking for, our team is here to help.
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
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